Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Bought some wellies for my son, great product”

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Posted 9 years ago

“Am so impressed with the items I ordered from here that I have made another order, compliments from other on the children's clothing I bought and at such a great price. Just wish they done smaller sizes as my two youngest boys are a bit envious of their big brothers football kits”

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Posted 9 years ago

“My daughters have both just started gymnastics, so was a bit clueless to what to order. But with the helpful advise from the website, I ordered 4 leotards & 2 leggings. I must admit I was a tad hesitant to purchase, due to bargain price of them, but I did. I was so glad too! The quality is brilliant & not only is the design lovely, the fabric is great quality too! They are true to size too!”

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Posted 9 years ago

“Always great”

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Posted 9 years ago

“Execellent service staff were very helpful and polite through out the entire process. Would certainly reccomend I your company to others. Thank You Alex Thomson”

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Posted 9 years ago

“Overall a good shop but website could be so much better. Lack of sizes, weights, dimensions and all the rest. Need to pay more attention on this and website could be brilliant.”

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Posted 9 years ago

“I bought a very cheap pair of kids trainers for myself £7.99 and every time I wear them someone says they like them where did I get them! Biggest bargain ever I love them.”

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Posted 9 years ago

“Overall I like the value and variety that Decathlon offers. The website and stores are usually pretty good but the App for android is rubbish! the search function is far to complicated.”

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Posted 9 years ago

“You need to use a better Courier service than DHL, all the problems lay with them not Decathlon”

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Posted 9 years ago

“Great products, both met my requirements from using the specs provided. Very pleased with both my products and speed on the delivery. Happy customer, would purchase more products as great value too!”

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Posted 9 years ago

“Having recently ordered an equipment bag via the website, i was very impressed with the ease of ordering and delivery time. I was also delighted with my purchase as the quality of the product exceeded my expectations and gave excellent value for money. I will most certainly use Decathlon again.”

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Posted 9 years ago

“Happy with Goods @ delivery !”

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Posted 9 years ago

“Great quality items at a great price as per normal the bairns love this shop as well.”

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Posted 9 years ago

“Good service, easy to follow website. Returns process slightly confusing as different process for returns to store (no return form required, only the invoice) but otherwise excellent”

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Posted 9 years ago

“Great service!”

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Posted 9 years ago

“My delivery didn't arrive from Royal Mail, I contacted Decatlon and have to say their Customer Care was 5* polite, pleasant and did not take ages to get through. Resent my order without a quibble. Fantastic prices and customer aftercare..”

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Posted 9 years ago

“I was very pleased to find an excellent entry level bike for my wife in the Triban 520 however the customer experience at Decathlon could be improved. We made the order online together and paid with her credit card. I received a confirmation that the order was placed and waited for the item to arrive in two days. When it didn't arrive after 4 days, I rummaged through my email to find one saying "Request information for your order DCUK2361551" that then informed me "We regularly carry out checks on the identities and billing addresses that we are sent. This is in place for the purpose of protecting our customers from fraud." request two pieces of ID. When I called up to find out the problem, there was a mismatch between my name and my wife's name on the credit card, fair enough, but why email something that is holding up a £500 order...wouldn't you phone the person? Couldn't change the credit card so then had to cancel and reorder and was told "Your estimated collection date is the 11/06/16". We live a distance away from Croydon so can only get there at the weekend, arrived at 2pm on the day to be told the bike hadn't arrived....the collection date was only 'estimated'. Fortunately as we were leaving we took a look at the bikes, got chatting to the mechanic and discovered that the bike was in but hadn't been assembled....he was working on it on the stand in front of us! The mechanic and the till staff were excellent but the process of managing the customer by email could be improved and brought into line with other online operators. Nothing Decathlon did was technically wrong but because the style of communication I presume is adapted from the way they do it in France, it is not suited to UK users...I would expect a problem with my credit card to be flagged in big red letters not 'request information', I expect the delivery date to have a time on it, otherwise I expect it to be the earliest the store opens on the said date, otherwise only tell me when it is in, particularly for click and collect when you know people are making a journey.”

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Posted 9 years ago

“Have used Decathlon for several years for good quality, value for money swimming and running gear.”

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Posted 9 years ago

“Ordered a tent on the Tuesday and arranged for next day delivery to store, when I checked my account on the Wednesday the order has been cancelled due to a system error. Reordered tent and paid for next day delivery, customer services confirmed that it would be received before the weekend. Not received on Thursday, customer services advised a delay at the warehouse, promised it would be dispatched same day. Spoke to courier on the Friday and was advised that the rent would not arrive before the weekend. Checked website and reserved the same tent at a store further away, when I got there I was advised that the tent was not in stock and hadn't been for weeks. Ended up having to buy a more expensive tent for the camping trip. Utterly awful website, staff in store were great but were again hampered by the god awful system. Will never again use Internet shopping for Decathlon.”

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Posted 9 years ago

“Not enough offers/discounts for loyal custopmers”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews