Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice leotard but had to order bigger size for my granddaughter as they are quite small fitting”

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Posted 10 years ago

“Wouldn't use them again, it was like using a website from the 90's”

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Posted 10 years ago

“Received confirmation of delivery for click and collect but when I went to store they told me it was 'lost' and in fact had never been delivered. Offered £25 item as compensation and the store re-ordered my product. Customer service was excellent and the product is great. Shame about the delivery which took 10 days for item to finally arrive. I found the product descriptions on the website were a little vague for the product I was looking at and the assembly of the product in the pictures was not correct. The Decathlon app also doesn't allow you to review progress of orders which is odd. On the whole I would shop here again but maybe focus on in store shopping more than online mainly because the product descriptions are vague or brief.”

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Posted 10 years ago

“Bought 7 items from Decathlon and very happy with the quality and customer service. Great place to shop !!!”

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Posted 10 years ago

“Huge choice of products at very competitive prices”

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Posted 10 years ago

“Huge choice of products at very competitive prices”

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Posted 10 years ago

“I simply love this brand - there is a wide range of sports products that are of excellent quality for an affordable price. Use them for ski equipment and all kinds of PE wear for the children”

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Posted 10 years ago

“Good fast service and product as it said and at a very reasonable price”

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Posted 10 years ago

“No fuss transaction, speedy delivery, happy with service, will use again”

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Posted 10 years ago

“Bought some wellies for my son, great product”

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Posted 10 years ago

“Am so impressed with the items I ordered from here that I have made another order, compliments from other on the children's clothing I bought and at such a great price. Just wish they done smaller sizes as my two youngest boys are a bit envious of their big brothers football kits”

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Posted 10 years ago

“My daughters have both just started gymnastics, so was a bit clueless to what to order. But with the helpful advise from the website, I ordered 4 leotards & 2 leggings. I must admit I was a tad hesitant to purchase, due to bargain price of them, but I did. I was so glad too! The quality is brilliant & not only is the design lovely, the fabric is great quality too! They are true to size too!”

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Posted 10 years ago

“Always great”

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Posted 10 years ago

“Execellent service staff were very helpful and polite through out the entire process. Would certainly reccomend I your company to others. Thank You Alex Thomson”

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Posted 10 years ago

“Overall a good shop but website could be so much better. Lack of sizes, weights, dimensions and all the rest. Need to pay more attention on this and website could be brilliant.”

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Posted 10 years ago

“I bought a very cheap pair of kids trainers for myself £7.99 and every time I wear them someone says they like them where did I get them! Biggest bargain ever I love them.”

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Posted 10 years ago

“Overall I like the value and variety that Decathlon offers. The website and stores are usually pretty good but the App for android is rubbish! the search function is far to complicated.”

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Posted 10 years ago

“You need to use a better Courier service than DHL, all the problems lay with them not Decathlon”

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Posted 10 years ago

“Great products, both met my requirements from using the specs provided. Very pleased with both my products and speed on the delivery. Happy customer, would purchase more products as great value too!”

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Posted 10 years ago

“Having recently ordered an equipment bag via the website, i was very impressed with the ease of ordering and delivery time. I was also delighted with my purchase as the quality of the product exceeded my expectations and gave excellent value for money. I will most certainly use Decathlon again.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews