Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really am very happy with everything, and especially the quality and price”

Decathlon 5 star review on 21st June 2016

Helpful Report

Posted 10 years ago

“Nothing but good to say about this store! If you want gear that is fit for purpose, not for fashion, I recommend you shop here. The clothes are tough, well made and best of all reasonably priced. I've bought loads of stuff, from shoes to tents and never had a problem with anything. A fantastic range to suit most sports and pastimes. The range available online is fantastic, the site is easy to use and delivery to store is quick and easy. The loyalty card is simple to use with a smart phone and the app available from the play store is handy and easy to use. If you are unsure of a price in store, you can scan the bar code with the app and get instant information on the product. I'm really surprised how few people seem to know about these stores. I'm slowly converting friends and family! I used to get all my outdoor stuff from another famous store but was never totally happy with both the products or price (even with their 'discount' card) but with the Decathlon stuff, although it might not have a designer label, I feel it will last.”

Helpful Report

Posted 10 years ago

“Good product, good price, good service. Thank you.”

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Posted 10 years ago

“Excellent service. Very easy to order and change”

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Posted 10 years ago

“Excellent value for money products, with the top end products being well designed and well made in good materials. Online ordering and delivery to store works, with delivery delay depending on where in the world items are in stock. The removal of the 'on spec', uncharged delivery to store for inspection is a shame; you now have to buy the item, and then return it if it doesn't suit. But the website... Oh, it's just pathetic. You can't find products, even if you know exactly what it's called, because the names used in the product entries are NOT CORRECT; some lazy data entry type abbreviated the names, with an inconsistent approach, and the search is so specific, it cannot find partial matches. Even the staff despair at using either the public website, or the internal stock query system. Activity-based searching is a double-edged sword; many clothing items are suitable across multiple activities. As such, I'd like to be able to search by the basic clothing types: let ME choose whether an item is suitable for my chosen activities. This is especially true growth in cross-sport activities. The one good feature of the website is that pages for old products are still extant, provided you have an original URL; it even does URL translation to a new format URL (hint: stop messing about with URL formats).”

Helpful Report

Posted 10 years ago

“quick and easy to use and delivery on time - rising tends to be a little on the small side especially women sizes”

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Posted 10 years ago

“Very good experience using decathlon had a problem with the products I purchased online and they were fantastic at dealing with it very impressed.”

Helpful Report

Posted 10 years ago

“Service has been really good. I've had to return the jacket as its too small. The next size up is not currently available so I'm having to wait until the batch arrives. I spoke to a very helpful lady over the phone who advised that the returns policy is within one year! I was very impressed by this. I'm hoping the good service continues when it comes to me getting the replacement.”

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Posted 10 years ago

“very pleased with my items,great price and quality.”

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Posted 10 years ago

“At Decathlon you get excellent products at an affordable price. I've never had a problem with customer service and their team in Edinburgh are a pleasure to deal with. Very friendly and extremely helpful. Mr A Elliot”

Helpful Report

Posted 10 years ago

“Good online store with a wide range of goods”

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Posted 10 years ago

“My favourite outdoor shop. I shopped in Decathlon in 3 different countries (Hungary, Belgium and UK) in the past 8 years and always had excellent products. The quality of products are better and better and the prices are just great. They must put money and effort in development which is clearly reflected in their services, quality and prices.”

Helpful Report

Posted 10 years ago

“I have always been more than satisfied with the items I bought and the service delivered well done keep up the good work ????”

Helpful Report

Posted 10 years ago

“Website was goo, however wrong size arrived so I had to go to the shop anyway!”

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Posted 10 years ago

“Great service. Great prices. Great product. Had problem with order but a quick phone call resolved instantly. Highly recommended just wish there was a store closer to me!”

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Posted 10 years ago

“Excellent service,speedy delivery,great products & great value for money”

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Posted 10 years ago

“Great value for money, shame there's no shop nearby so had to offer on line and await delivery, which could have been quicker but still worth the wait for good value and quality of goods.”

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Posted 10 years ago

“I just love Decathlon ever since I walked into my first store n Spain. When I returned to the UK I checked out where I could visit a store here. A wide range of choice in many sports with a high technical specification and without doubt great value for money. What more could you want?”

Helpful Report

Posted 10 years ago

“Great company it offered just what I needed. Great contact and let's you know when it's posted. Speedy delivery and will be shopping again. Thank you for the great service.”

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Posted 10 years ago

“Poor info on sizing. Many products do not show UK size so guess work needed. Return products apparently not received meaning replacement items not despatched and online account only says order "under preparation." Suspect disorganisation and poor tracking systems in returns dept. Online system requesting proof of postage by uploading scanned receipt does not work. Phone operators helpful and resolved issues quickly but many problems with online systems. Reluctant to purchase again.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews