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Decathlon Reviews

4.4 Rating 11,529 Reviews
86 %
of reviewers recommend Decathlon
Company Reviews Questions Metrics Info
4.4
Based on 11,529 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Decathlon Reviews

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Decathlon 1 star review on 6th February 2025
David
Decathlon 1 star review on 17th June 2023
BP
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 2nd December 2022
Anonymous
Decathlon 1 star review on 28th June 2022
Anonymous
Decathlon 1 star review on 19th October 2018
Rvupes
50
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Farida
Verified Buyer
“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”
Helpful Report
Posted 9 years ago
Ségolène
Verified Buyer
“Everything was excellent. The site, the product and the quick delivery which was free!”
Helpful Report
Posted 9 years ago
JOLITA
Verified Buyer
“I really am very happy with everything, and especially the quality and price”
Decathlon 5 star review on 21st June 2016 Decathlon 5 star review on 21st June 2016 Decathlon 5 star review on 21st June 2016
Helpful Report
Posted 9 years ago
Glyn
Verified Buyer
“Nothing but good to say about this store! If you want gear that is fit for purpose, not for fashion, I recommend you shop here. The clothes are tough, well made and best of all reasonably priced. I've bought loads of stuff, from shoes to tents and never had a problem with anything. A fantastic range to suit most sports and pastimes. The range available online is fantastic, the site is easy to use and delivery to store is quick and easy. The loyalty card is simple to use with a smart phone and the app available from the play store is handy and easy to use. If you are unsure of a price in store, you can scan the bar code with the app and get instant information on the product. I'm really surprised how few people seem to know about these stores. I'm slowly converting friends and family! I used to get all my outdoor stuff from another famous store but was never totally happy with both the products or price (even with their 'discount' card) but with the Decathlon stuff, although it might not have a designer label, I feel it will last.”
Helpful Report
Posted 9 years ago
Andy
Verified Buyer
“Good product, good price, good service. Thank you.”
Helpful Report
Posted 9 years ago
Javier
Verified Buyer
“Excellent service. Very easy to order and change”
Helpful Report
Posted 9 years ago
Kevin
Verified Buyer
“Excellent value for money products, with the top end products being well designed and well made in good materials. Online ordering and delivery to store works, with delivery delay depending on where in the world items are in stock. The removal of the 'on spec', uncharged delivery to store for inspection is a shame; you now have to buy the item, and then return it if it doesn't suit. But the website... Oh, it's just pathetic. You can't find products, even if you know exactly what it's called, because the names used in the product entries are NOT CORRECT; some lazy data entry type abbreviated the names, with an inconsistent approach, and the search is so specific, it cannot find partial matches. Even the staff despair at using either the public website, or the internal stock query system. Activity-based searching is a double-edged sword; many clothing items are suitable across multiple activities. As such, I'd like to be able to search by the basic clothing types: let ME choose whether an item is suitable for my chosen activities. This is especially true growth in cross-sport activities. The one good feature of the website is that pages for old products are still extant, provided you have an original URL; it even does URL translation to a new format URL (hint: stop messing about with URL formats).”
Helpful Report
Posted 9 years ago
Pip
Verified Buyer
“quick and easy to use and delivery on time - rising tends to be a little on the small side especially women sizes”
Helpful Report
Posted 9 years ago
Miranda
Verified Buyer
“Very good experience using decathlon had a problem with the products I purchased online and they were fantastic at dealing with it very impressed.”
Helpful Report
Posted 9 years ago
James
Verified Buyer
“Service has been really good. I've had to return the jacket as its too small. The next size up is not currently available so I'm having to wait until the batch arrives. I spoke to a very helpful lady over the phone who advised that the returns policy is within one year! I was very impressed by this. I'm hoping the good service continues when it comes to me getting the replacement.”
Helpful Report
Posted 9 years ago
Karen
Verified Buyer
“very pleased with my items,great price and quality.”
Helpful Report
Posted 9 years ago
Alistair
Verified Buyer
“At Decathlon you get excellent products at an affordable price. I've never had a problem with customer service and their team in Edinburgh are a pleasure to deal with. Very friendly and extremely helpful. Mr A Elliot”
Helpful Report
Posted 9 years ago
Iryna
Verified Buyer
“Good online store with a wide range of goods”
Helpful Report
Posted 9 years ago
Reka
Verified Buyer
“My favourite outdoor shop. I shopped in Decathlon in 3 different countries (Hungary, Belgium and UK) in the past 8 years and always had excellent products. The quality of products are better and better and the prices are just great. They must put money and effort in development which is clearly reflected in their services, quality and prices.”
Helpful Report
Posted 9 years ago
Caroline
Verified Buyer
“I have always been more than satisfied with the items I bought and the service delivered well done keep up the good work ????”
Helpful Report
Posted 9 years ago
Decathlon is rated 4.4 based on 11,529 reviews
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