Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery very slow from time of order, over one week. Also UPS poor for tracking compared to DPD with no time slot at all, all day delivery slot of 9am to 7pm is pretty poor these days.”

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Posted 9 years ago

“Impressed. I put the wrong delivery address but decathlon sorted it out and delivered my goods to me. Will definitely use again.”

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Posted 9 years ago

“Very good website. I have made a few purchases now and will be making more.”

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Posted 9 years ago

“Very quick delivery and good quality neoprene gloves that worked very well in the cold waters of Scotland! Will be back for other items soon.”

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Posted 9 years ago

“Your clothing items come up exceptionally small. Still awaiting refund.”

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Posted 9 years ago

“I collected an outdoor table tennis table from the Poole store. The staff dragged the box along the floor as it was too heavy to carry. This could have damaged the product but fortunately did not. Upon unpacking at home the wheels and cover were missing. Customer services arranged to deliver the missing items but failed to confirm a delivery date so no one was home to receive the items which were returned to sender. This was weeks ago and despite numerous phone calls are still missing. Decathlon have failed to call me back on any occasion. Extremely frustrating.”

Helpful Report

Posted 9 years ago

Hello Simon Thank you for having taken your time to send us your feedback. We are sorry to hear about the status of your item when delivered. Please do not hesitate the team in Poole or directly our Customer Loyalty Team if your case is still on going. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“Good customer service in resolving issues”

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Posted 9 years ago

“Usually a great range of products and at good prices but why don't they have a store in Wales?”

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Posted 9 years ago

“Great value combined with great friendly & knowledgeable service.”

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Posted 9 years ago

“Great product at a good price and delivered fast. Thank you! :-)”

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Posted 9 years ago

“Very good delivery time with Click and Collect. Staff very pleasant and helpful. Second time I'm bought from them, and will continue to do so. Prices good too.”

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Posted 9 years ago

“easy to uses and pick up in store staff in store Tamworth helpful”

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Posted 9 years ago

“I swithered for years about buying a cagoule, but a reviewer on Decathlon convinced me to do so. It does exactly what it says on the tin - keeps me warm and dry and is not too hideous, considering what it is. Would recommend.”

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Posted 9 years ago

“Bike is one of the best I ever had just a few things stem I can't seem to a adjust but I take it to one of stores for it check up but closest is Stevenage which is long way from me pity and delivery was poor which was dhl not the store fault I got it 7 days later than it should have arrived”

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Posted 9 years ago

“An excellent all round service. Great range of products to suit all purses. Great staff in store. Easy website!”

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Posted 9 years ago

“Your stores are too far for me to grand collect therefore I need to pay for delivery. Pls pls pls you need to make it so that goods can be collected from other points like Argos or Post offices etc so we don't have to add £.399 to an order of for example £6.99. Please open more stores. Decathlon is great value for money.”

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Posted 9 years ago

“Excellent service and very helpful staff from the customer on-line team. Well Done and will continue to shop in the future.”

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Posted 9 years ago

“DHL are a terrible terrible delivery company.”

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Posted 9 years ago

“The 13-14 yrs wetsuit ordered for my average sized 11 yr old was still far too small. However when I contacted them decathlon exchanged for ladies wetsuit. They waived extra charges. Arrived v quick. Great customer service. Pity the sizing is so bad.”

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Posted 9 years ago

“Mixed experiences. I placed an order and received the wrong parcel. Then, the collection service did not arrive on two occasions and I had to take the wrong parcel to the local store. The customer service, however, is quite good and polite sorting up all the issues quickly.”

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Posted 9 years ago

Hello Santiago. Thank you for having taken your time to send us your feedback. We are sorry to hear about the issues with your delivery as the wrong parcel was originally sent to you. On the other hand we are happy to hear that our Customer Loyalty Team has helped throughout the process. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews