Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a good sized tent for Glastonbury and this one was ideal with a great price.”

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Posted 10 years ago

“Bike excellent. Delivery though was meant to be to Bury, Lancs but ended up at Heathrow! Frantic calls had to be made as this was a birthday present. Got it couriered up in the nick of time.”

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Posted 10 years ago

Dear Kirsten, Thank you for taking the time to review your experience with Decathlon. We are sorry to learn you experienced difficulties with the delivery and are happy that this since been resolved and arrived in time to be presented. We hope that the birthday individual is enjoying their riding experience. Have a wonderful day!

Posted 10 years ago

“In terms of quality of website, ease of ordering, quality of products, product range and value for money, I am completely delighted with the service from Decathlon. However, many of the goods were ordered specifically as prizes for the successful completion of a college course and unfortunately, they arrived 3 days late for the presentation event. Eventually, once the students received their prizes, they were really pleased with them, but I was disappointed that they were late.”

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Posted 10 years ago

“Fantastic service and products!! Arrived a day early. Thank you.”

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Posted 10 years ago

“I bought a bike from Decathlon and although the delivery was fast my bike turned up with no peddles, the handle bars put on backwards and the wires pulled out from the back dynamo light. The bike is otherwise quite nice but I was a bit disappointed for the price.”

Helpful Report

Posted 10 years ago

Dear Emily, thank you for taking the time to review your experience with Decathlon. We are sorry to learn your bike arrived incomplete with faults to the handlebar and lighting, if there is anyway we can assist you please contact our Customer Loyalty Team on 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs to find a solution. If this has since been resolved we hope you enjoy your riding experience! Have a wonderful day.

Posted 10 years ago

“Whole order was dealt with almost faultlessly, by very pleasant staff at the Willenhall Branch. My only criticism is that my package was not at the 'Pick-up' point where it should have been when I went to collect. I thus had to wait while the parcel was located. One item, (inflatable mattress) may be faulty. Am checking soon so we may have to see how the Returns system works out.”

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Posted 10 years ago

“Just driven all the way from Blackpool to Bolton to try and buy a pair of ski boots X 2 for my wife and I Frustrated to find there aren't any in the shop. Don't want to buy online as have to check they fit etc!!! Also we were told there won't be any at Warrington store Is there a note on the website that we have missed saying they are not in the store ?? What a waste of a morning !”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review your experience with Decathlon, we are sorry to learn your recent trip to Decathlon Bolton was negative. We regret to inform you that our range of ski items are not available in Decathlon stores all year round as the stock will change depending on the season. Our stores will receive a range of ski items this coming October which will be available during the winter season. Our returns policy is 365 days so if purchased online and not suitable it can be posted back for an exchange or a refund or alternatively returned to a Decathlon store for more information please visit http://www.decathlon.co.uk/return-policy.html. If you have further questions or concerns please do not hesitate to contact our Customer Loyalty Team either via tel 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs. Have a wonderful day.

Posted 10 years ago

“Found whole process extremely speedy and very pleased with purchases.”

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Posted 10 years ago

“Website very user friendly, delivery excellent and trainers perfect fit to start at the gym :)”

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Posted 10 years ago

“Delivery delayed because one item not available: green table, but that not explained. Had to call to find out and didn't care about colour of table. Would be better that you send mail to announce delay with cause of delay so that situation rectified quickly. Apart from that, excellent service in shop and on phone.”

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Posted 10 years ago

“I am most impressed with the quality of clothes and equipment I have recently purchased. They are good value for money and I would fully recommend your services to friends and family. The delay in packing and delivery is ok but would like it to improve which I am sure you are already working on.”

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Posted 10 years ago

“I ordered the badminton set for my son's 9th birthday. It's good quality with sturdy rackets. He loves it!”

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Posted 10 years ago

“Decathlon dealt with my purchase in store well, although some confusion over the store card for points which were unable to print off in store and left me confused over whether points to be added had actually been added, which involved a few emails to customer services. Still have not received card but saved paperwork to pick up at store when next visit.”

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Posted 10 years ago

“My product was wrongly described”

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Posted 10 years ago

Dear Neve, We apologise you have not received your purchase as described. We would like to look further into your review, what is wrong advertised so that we can take the necessary actions to make a change, you can do this by contacting our Customer Loyalty Team via phone on 0207 064 3000 or via our contact form at https://www.decathlon.co.uk/en/contactUs. We look forward to your response to proceed.

Posted 10 years ago

“Decathlon, stores across Europe, everything you need for any type of sport. Great staff, speedy service. One day other retailers will catch on.”

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Posted 10 years ago

“great product,thinking of ordering another one easy pick-up service.”

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Posted 10 years ago

“I contacted Decathlon re sizing of a buoyancy aid, Decathlon have not bothered to answer the question. It has raised my concerns about customer service or the lack of it”

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Posted 10 years ago

Dear Gary, We are sorry to learn you have not received a response to your concern regarding the sizing of the Buoyancy aids, you can find more information on choosing your buoyancy jacket via http://www.tribord.co.uk/advice/choosing-your-buoyancy-jacket-a_53621 If this is not a Tribord branded buoyancy aid or you have further questions please contact our Customer Loyalty Team via https://www.decathlon.co.uk/en/contactUs and we will provide you with the answer you are seeking.

Posted 10 years ago

“Loved the choices of tent. My tent arrived quickly and properly packaged and has far done it's job admirably.”

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Posted 10 years ago

“my favourite, definitely.”

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Posted 10 years ago

“very good value for money products do seem a bit on the small side.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews