Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My overall buying experience at Decathlon was quit good up until my last purchase When I was quit disappointed from one of the products. I wrote a review on Decathlon web site regarding that particular product but the review was never published and totally ignored by Decathlon.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with one of your items. In regards to your review, we usually publish all our comments on our website, both positive and negative, so it must have been a technical problem. Please, if you have any issue, do not hesitate to contact the Customer Loyalty Team and we will be pleased to help you. Thank you very much for publish your feedback. Have a nice day!

Posted 10 years ago

“Simply the best store!”

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Posted 10 years ago

“Delivery was fast and the goods were good and lovely to wear”

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Posted 10 years ago

“The jumper is a present for a friend and I bought it on recommendation of my partner who bough one and he loves it. It is a good product for the price and looks very smart.”

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Posted 10 years ago

“Rarely write reviews, but Decathlon really does deserve a great review. Brilliant service all round - excellent prices, products, website, sales, returns policy and pleasant, helpful staff. There's many businesses that could learn a thing or two from this company.”

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Posted 10 years ago

“Quick service. At lakeside store staff were very helpful.”

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Posted 10 years ago

“I like the good selection of products for loads of sports, great value and generally good quality- bearing in mind that you get what you pay for. Cheaper items often have compromises on material quality etc, but still recommend!”

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Posted 10 years ago

“easy to order and delivered within the timescale”

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Posted 10 years ago

“Good products at a competitive price, easy to order and collect from local store.”

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Posted 10 years ago

“Amazing products for quality and price delivered very quickly. Good website experience and great customer service!”

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Posted 10 years ago

“Still waiting for item after stated delivery day, no contact from Decathlon”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you did not have notices from us when needed. Please, in order to go through your account, provide us your order number or contact with the Customer Loyalty Team so they can give you all the details of the status of your order. Thank you very much. Have a nice day!

Posted 10 years ago

“I visited the braehead store on the 21/04/2016 for the first time. Normally I use another bicycle store. However my Sister has recommended Decathlon several times as she is always delighted with the products, service and sales assistants. I would like to state that I will certainly return to your store due to the Excellent service received by your staff who are very approachable, knowledge and efficient.”

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Posted 10 years ago

“After a mix up with the click and collect service a lovely assistant called George helped me. He was very knowledgeable and informative and went out of his way to help me.”

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Posted 10 years ago

“Just purchase 3 Tribord Easybreath masks, fantastic quality product. Decathlon easy to deal with and delivery next day even when sent 1st class royal mail. These masks were cheaper from Decathlon then anywhere else so seller highly recommended.”

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Posted 10 years ago

“I'm not an English customer, my problem is that I made an order on 16th of July for 2 easy breath masks , then an email was sent to me asking for some documents that I don't have because I'm not an English citizen , I make orders around the world through Aramex company who are responsible to receive my order & pass it to my country where I live to my door step , Now after paying , what shall will happen ? I send an email & an inbox message through Facebook and NO response !!!! I don't know what to say more but I'll try to be a Patient costumer and hope you reply this time ! I need these 2 masks as soon as possible please & this is my order number DCUK2442215”

Helpful Report

Posted 10 years ago

Hello. Thank you for having taken your time to send us your feedback. We are sorry to hear that your recent experience with Decathlon has not been easy but according to our Policy "If an anti-fraud check is carried out to ensure the security of customer transactions, Decathlon.co.uk may ask You to provide order validation documentation by fax or e-mail, such as one or more documents containing proof of your address and/or a copy of your identity card, before your order is confirmed. Your order will only be final once Decathlon.co.uk has received these documents and issued a confirmation e-mail. In the absence of these documents or if the documents do not establish your identity and address, Decathlon.co.uk reserves the right not to confirm the order. Decathlon.co.uk also reserves the right to reject an order in the event of an ongoing payment dispute or if a Customer has ordered an unusually high number of products or services." (http://www.decathlon.co.uk/terms.html) Please do not hesitate to contact our Customer Loyalty Team if you still experiencing issues. Have a nice day!

Posted 10 years ago

“The staff were horrendously inattentive. I went today in the hopes of purchasing a treadmill and exercise bike. Sadly the NordicTrack was no longer in stock but still advertised. I was open minded to trying alternative makes however the staff member in charge of this particular area not only had to be retrieved by another member of staff after over half an hour of waiting but couldn't even find a key to activate the treadmill. So I left the store without a single purchase and do not intend to ever by a product from this store again.”

Helpful Report

Posted 10 years ago

Hello, Thank you for contacting us and for the feedback provided. We are sorry to hear about what have happened during your last visit and about the service that you have received. At Decathlon, we aim to satisfy all of our customers and at this case, we failed. We will pass your feedback on to our product manager for Fitness and we hope this will be taken into consideration as soon as possible. If you will have any questions, please feel free to contact us over the phone (0207 064 3001) or via contact form: http://www.decathlon.co.uk/contact-us.html. Thank you very much for your patience and have a lovely day!

Posted 10 years ago

“After reserving an item with the wrong email address, (.com not .co.uk), they allowed me to collect the item the day after with conformation. The phone service too was impressing because we didn't have to go through department after department; it was just the first person on the line that dealt with our situation. Thanks decathlon”

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Posted 10 years ago

“Still waiting for my return to be credited back 7 days later poor service”

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Posted 10 years ago

“Decathlon recently held a fishing tuition weekend and I was 1 of the coaches asked to attend and use the equipment from the store, I was a bit apprehensive at first but pleasantly surprised with the standard of the equipment at our disposal, I had set up 2no 3m whips for the younger kids and a feeder rod and reel for the older kids, and a great weekend was had by all and for entry level equipment would highly recommend for the younger kids wishing to get into fishing and the more intermediate equipment was also holding its own bringing in fish after fish, many thanks Decathlon”

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Posted 10 years ago

“It was my first experience with you and it really made me happy especially when I spoke to the customer service team they're all professional”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews