Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems registering phone number. Confusing that you had to enter 44 when it was shown already shown outside the box. No hint that you enter 4 numbers in each of 4 boxes when entering the 16 digit voucher number. Thank you.”

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Posted 10 years ago

“Quick service, kept up to date with progress of my order. Great products”

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Posted 10 years ago

“Friendly helpful staff.”

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Posted 10 years ago

“Ordered cycle helmet for three year old needed to return for larger size. Prompt service no quibble returns exchange with a decent good value helmet. Thankyou”

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Posted 10 years ago

“Brilliant products and very fast refund for returns”

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Posted 10 years ago

“Excellent small sporty watches. Perfect for children or women wanting a watch with stopwatch, alarm, light etc. Easy to use.”

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Posted 10 years ago

“I have bought four bikes and various clothes and accessories from Decathlon. The quality and value are excellent and I would not hesitate to recommend them and their web-site is my first port of call for my cycling and outdoor needs.”

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Posted 10 years ago

“Good price, quick delivery, will use again”

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Posted 10 years ago

“I am happy with the UV T-Shirts that I purchased . They were reasonably priced and good quality but felt that there could be more choice of colours and styles.”

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Posted 10 years ago

“Good range of well designed products at competitive prices. Very good service.”

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Posted 10 years ago

“Bought bike at sale price £500 3 weeks later now £450 not happy with that”

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Posted 10 years ago

“Brilliant store, brilliant products, Just Brilliant”

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Posted 10 years ago

“I was very happy with my recent purchase of a RR 540 and find it to be good value and good build quality.”

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Posted 10 years ago

“Such good value for money, good quality exercise wear and still trendy. Fabulous prices in sale”

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Posted 10 years ago

“Have been using decathalon for my daughter partner and i for the past few months and recomend it to everyone we buy from general fitness items to horse riding wear, cycling things and martial arts protection wear and love it all”

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Posted 10 years ago

“My only issue with Decathlon is the lack of help in store. The help that I have received has been inexpert and usually by someone who barely speaks enough English to understand me.”

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Posted 10 years ago

“Friendly helpful staff, Good quality products, reasonable prices.”

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Posted 10 years ago

“Always good, got my btwin road bike from here and has been great so far apart from an inner tube becoming flat, so just bought some replacement and spare inners, again great and deliverys always fast and comes on or before the set date”

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Posted 10 years ago

“Bought a Btwin 500, its done about 16 miles, was doing a decent my rear wheel hit a bump in the road and buckled so bad I fell off, hurt myself quite badly. I dont know what kind of saftey test these things go through but the wheels on this thing are a joke. its cost me another £100 to get some propper wheels. If I had the time and money id consider legal action as this wheel simply wasnt road safe.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you experienced problems with the Btwin 500 bike. In regards to the safety of our products, every single one goes through an exhaustive revision before it is sold. However, we will send your feedback to our Product Manager in order to make a further review to the bike you mentioned. Thank you very much for spending your time writing the post. Have a nice day.

Posted 10 years ago

“I've never bought anything from Decathlon before, so I was delighted that the sizing, the fit and the look was perfect for me. The service online and in the shop when I went to collect it was great too.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews