Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, quick delivery, will use again”

Helpful Report

Posted 9 years ago

“I am happy with the UV T-Shirts that I purchased . They were reasonably priced and good quality but felt that there could be more choice of colours and styles.”

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Posted 9 years ago

“Good range of well designed products at competitive prices. Very good service.”

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Posted 9 years ago

“Bought bike at sale price £500 3 weeks later now £450 not happy with that”

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Posted 9 years ago

“Brilliant store, brilliant products, Just Brilliant”

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Posted 9 years ago

“I was very happy with my recent purchase of a RR 540 and find it to be good value and good build quality.”

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Posted 9 years ago

“Such good value for money, good quality exercise wear and still trendy. Fabulous prices in sale”

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Posted 9 years ago

“Have been using decathalon for my daughter partner and i for the past few months and recomend it to everyone we buy from general fitness items to horse riding wear, cycling things and martial arts protection wear and love it all”

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Posted 9 years ago

“My only issue with Decathlon is the lack of help in store. The help that I have received has been inexpert and usually by someone who barely speaks enough English to understand me.”

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Posted 9 years ago

“Friendly helpful staff, Good quality products, reasonable prices.”

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Posted 9 years ago

“Always good, got my btwin road bike from here and has been great so far apart from an inner tube becoming flat, so just bought some replacement and spare inners, again great and deliverys always fast and comes on or before the set date”

Helpful Report

Posted 9 years ago

“Bought a Btwin 500, its done about 16 miles, was doing a decent my rear wheel hit a bump in the road and buckled so bad I fell off, hurt myself quite badly. I dont know what kind of saftey test these things go through but the wheels on this thing are a joke. its cost me another £100 to get some propper wheels. If I had the time and money id consider legal action as this wheel simply wasnt road safe.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you experienced problems with the Btwin 500 bike. In regards to the safety of our products, every single one goes through an exhaustive revision before it is sold. However, we will send your feedback to our Product Manager in order to make a further review to the bike you mentioned. Thank you very much for spending your time writing the post. Have a nice day.

Posted 9 years ago

“I've never bought anything from Decathlon before, so I was delighted that the sizing, the fit and the look was perfect for me. The service online and in the shop when I went to collect it was great too.”

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Posted 9 years ago

“I found these cute backpacks for my family in the states and so I ordered them. They loved them so I came back and ordered 5 more to take as gifts. Shipped quickly, well made and a good price what more could you ask for? Totally happy.”

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Posted 9 years ago

“Had a problem with the first one which they sorted then purchased another which came next day. Used on holiday superb best bever snorkelling”

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Posted 9 years ago

“I'm generally pleased with my Decathlon experiences online and in store. I do have one question about you clothing range . . . Is there a reason why you do not provide or stitch in hanging tags or coat rack loops in your coats, jackets and tops? It does make it very awkward to store items in a cloakroom or close to the front door conveniently.”

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Posted 9 years ago

“Received very poor customer service when I ordered goods to be picked up in store. Received email to say it was ready to be picked up. Husband went to store and was told by 3 people it wasn't there and they had no record of it. I telephoned customer service line and was told it was in store, attitude of person on phone was very rude. I informed her that my husband had been and sent away without parcel. She phoned me back and said it is there you can get it now. I explained my husband was now home and could we have the goods delivered to home now. She said no because I don't know how to do that. The store was quite a distance away so didn't want to make that journey again having already had one wasted journey.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with the click&collect service. We will pass your feedback to the Store Manager in the Northampton Store to increase our service for further occasions because this was a completely unacceptable situation. In addition, we apologize for the service received by the Customer Loyalty Team and we will make sure to not happen again. Thank you for writing your review. Have a nice day!

Posted 9 years ago

“I was very impressed with the choice and quality of the wet suit and it was a very quick delivery, I would recommend anyone to shop at decathlon the prices are great and the quality even better.”

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Posted 9 years ago

“Prompt delivery. Well pakaged.”

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Posted 9 years ago

“Very easy an quick to purchase. Delivery was speech and they were the cheapest on the net. Plus free delivery for me. Perfect. Thank you”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews