Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

Decathlon 5 star review on 22nd July 2016

Helpful Report

Posted 9 years ago

“Great products. Leotard was lerfect and fitted really well highly recommended”

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Posted 9 years ago

“Quick delivery and every product was in perfect order.”

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Posted 9 years ago

“Quick delivery easy to order from delighted all round”

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Posted 9 years ago

“Excellent site good value products very quick delivery”

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Posted 9 years ago

“The reason I have given Decathlon a poor rating is because of an ongoing problem I have with a return. I returned a pair of swimming shorts on 5th July. I had not had confirmation Decathlon had received my return so I phoned on 13th July. The lady I spoke to confirmed the return had been received and loyalty points would be added to my account as I had paid using Decathlon giftcard. When I checked my account on 18th July as I was going to come into store to buy some folding chairs, the loyalty points had not been added. I phoned Decathlon again and the lady apologised and said her colleague had made a mistake, she couldn't add my points that day (Monday) because there was a problem with the system but my points would be added to my account on Tuesday 19th July. I checked my account again, Friday 22nd July, and the points had still not been added. So I phoned Decathlon a third time, the lines were busy so I was directed to an answerphone to leave a message and I left my telephone number as I wanted a call back. So far, I have not had my call returned and am becoming increasingly frustrated by the waste of time and inefficiency.”

Helpful Report

Posted 9 years ago

Thank you for writing the post. We are sorry to hear that you experienced problems with your order. After going through your account we have checked that effectively we had an issue with the system the 18/07 and what is why we could not add your points immediately. Please, accept our apologizes for the inconveniences caused in this unusual situation. Have a good day!

Posted 9 years ago

“Items could only be delivered on an specific date with a 12 hours delivery window. Do you really expect people to stay at home for 12 hours waiting for a delivery? Really poor service by DHL”

Helpful Report

Posted 9 years ago

Thank you for writing your review. We are sorry to hear that you experienced problems with the delivery of your order. In regards to the DHL service, the customer should receive a text message in which the delivery company informs the customer that the parcel has already been sent, and since then, the order should take a couple of hours to arrive. We do apologize for the inconveniences caused. Thank you for your patience. Have a nice day!

Posted 9 years ago

“Annoying as it takes too long to buy anything as you have 'register' and get sent annoying emails constantly that are impossible to unsubscribe from easily - not worth the hassle to buy stuff from decathlon. Sorry - products are great,”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that it took so long to buy your order. In regards to the emails, we manually turned off them. Please, wait 72 hours until the emails stop, and if it continues, we recommend you to contact us again and we will pass your concern to the IT department. Accept your apologizes for the inconveniences caused. Thank you very much. Have a good day!

Posted 9 years ago

“Although I thought there were not enough staff in the shop (Croydon) I thought the people I dealt with (three different people) were all excellent - great attitude and efficient. What else do you need.”

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Posted 9 years ago

“Very happy across the board....”

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Posted 9 years ago

“Very happy across the board....”

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Posted 9 years ago

“Been unable to find new walking sandals in shops so decided to browse online. Decathlon offered good variety at very reasonable prices. After order had been placed was quickly dispatched and I'm really pleased with the sandals; they look good and are very comfortable.”

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Posted 9 years ago

“The go to place for equestrian tack and rider wear theses days. So many sites online but I always find everything I need here with great quality and the best prices.”

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Posted 9 years ago

“Very Long delivery times”

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Posted 9 years ago

“Very helpful and reasonable prices and we'll experienced customer service”

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Posted 9 years ago

“Great quality scooters at a great price. Arrived in store the following day for collection. Super!”

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Posted 9 years ago

“good products, good customer service, good prices”

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Posted 9 years ago

“Great products very quick delivery”

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Posted 9 years ago

“It works always perfectly”

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Posted 9 years ago

“good all the service but i have some problems with delivery”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews