Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bike for my daughters birthday. Was her only present. Was given a date of delivery in time for birthday but parcel was lost by the courier resulting in my daughter not having a birthday present on her special day. Was not happy! However the bike is brilliant and very good value for money.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We do apologize for the inconveniences caused. We assume the responsibility of the delay and will take your feedback into account to improve our delivery service for further occasions. However, we feel happy to know that your daughter is now excited with her bike. Thank you very much for spending your time writing your review. Have a nice day!

Posted 9 years ago

“I absolutely adore decathlon it has a fab range of products at very reasonable prices what more could you want ????????”

Helpful Report

Posted 9 years ago

“Product was exactly as described, happy customer”

Helpful Report

Posted 9 years ago

“some branded products are significantly cheaper. so much more variety compared to other well known outdoor store.”

Helpful Report

Posted 9 years ago

“Excellent items. Great service. Extremely happy with riding wear purchased for my teenage son would highly recommend.”

Helpful Report

Posted 9 years ago

“I recently bought a feeder arm,a feeder butt rest and a feeder rod rest from Decathlon.I must say that everything arrived on time and on the day that they promised.I tried them all last week and i'm highly delighted with them.excellent products,price and value.A few months ago i bought a fishing trolly from them and that also is excellent.I thoughly advise any one to check out the web site. Trevor.”

Helpful Report

Posted 9 years ago

“Always happy :)”

Helpful Report

Posted 9 years ago

“Great sailing shorts for my son. As always, decathlon clothing is small for the sizing, but something you get used to. Excellent value for money.”

Helpful Report

Posted 9 years ago

“Excellent value for money and most of the staff are extremely knowledgeable and friendly.”

Helpful Report

Posted 9 years ago

“Excellent value for money and most of the staff are extremely knowledgeable and friendly.”

Helpful Report

Posted 9 years ago

“As a family we now have 5 btwin bicycles and they have all been good value for money with excellent frame design. Your recent changes to the website forcing you to sign in were such a pain I was within seconds of abandoning Decathlon”

Helpful Report

Posted 9 years ago

“Great choice of products across a range of sports & activities, good quality, very competitive prices & very quick delivery to click & collect point. Recommended!”

Helpful Report

Posted 9 years ago

“Easy site to use, great price and speedy delivery - what more can you ask for ????”

Helpful Report

Posted 9 years ago

“V.good service and products.”

Helpful Report

Posted 9 years ago

“We love Decathlon! Before we had a store in the UK we used to make a special effort to stop at the Albertville store in France on our way to our ski holidays.....it was always and expensive stop over! (in the days before internet shopping!!!) Great job guys!”

Helpful Report

Posted 9 years ago

“Excellent value for money, though the sandles weren't very comfortable.”

Helpful Report

Posted 9 years ago

“Although we paid for express delivery within 2 days, it didn't arrive. Then they gave us a new date and it arrived 2 days before that date....was all confusing and annoying.”

Helpful Report

Posted 9 years ago

Thank you very much for spending your time writing the review. We do apologize for the inconveniences caused. However, DHL (the company that dispatched your order) can provide an estimated delivery date that differs within two days from the real one. That is why your order was delivered as you mentioned. We are sorry to hear that you have experienced problems with the service of Decathlon, and that is why we will pass your feedback to our Logistics Manager to keep improving our service. Have a nice day!

Posted 9 years ago

“Was surprised and delighted how quick the order arrived.”

Helpful Report

Posted 9 years ago

“always value for money, great choice and fast delivery. would recommend and use again”

Helpful Report

Posted 9 years ago

“The team in Wandsworth are amazing and friendly and helpful”

Decathlon 5 star review on 22nd July 2016

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews