Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products at good prices. Never fails!”

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Posted 9 years ago

“Sizes are small for similar products in other shops. The size 14 top was more like a size 10. Good value for money especially for children who grow so quickly.”

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Posted 9 years ago

“Great value for money - helpful sizing advice, - delivery updates received and prompt overall service.”

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Posted 9 years ago

“Used many times without issue. However on this latest order the wrong bike was received. I ordered a blue and black one (child's bike) and a red and black one appeared on the order email. I immediately wrote to the customer service address highlighting this and saying we desired the blue one. I never received a reply from customer services and we did indeed receive the red and black one. My son however decided he could not wait for the swap etc.!”

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Posted 9 years ago

“Very helpful staff very good service what more can you ask for brilliant”

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Posted 9 years ago

“Just purchased socks for tennis from Decathalon. Decathalon had as good a range as any other web site and the transaction was handled efficiently.”

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Posted 9 years ago

“Very good service , quality product at bargain prices, my nephew loves his snorkelling gear and it was such good value that it doesn't matter if he out grows the fins soon as they are cheap enough to replace”

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Posted 9 years ago

“Excellent customer service when my parcel went to wrong address and honouring warranty. Will definitely shop here again.”

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Posted 9 years ago

“Many products offered, but not always size or product in store. However can order online to either have delivered or "Click & Collect" Amazing value for money, and fantastic returns policy. Only negative I would say is that the sizing runs small, especially for children. My 12 year old boy (of above average height & average everywhere else) grew out of the largest children's stuff (age 14) 2 years ago, and is wearing Small in the mens wear. My 10 year old daughter, again above average height, is wearing age 14 stuff now.”

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Posted 9 years ago

“Brilliant value for money. Kids stuff is spot on from running legging, spikes to tennis skirts. Best sports kit around for kids. My girls are tiny for their age and because the clothes are on the wee side it fits them perfectly.”

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Posted 9 years ago

“Thank you for an excellent service”

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Posted 9 years ago

“Easy to order on the website. Order arrived quickly. We had ordered various sizes of items to try on at home. Could only return via store but had 12 months to do this, so there was no problem. Happy with whole process.”

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Posted 9 years ago

“I like it and will shop with DECATHLON in the future.”

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Posted 9 years ago

“Great product and web site is easy too use but dont be fooled by 'Click & Collect' being a quick service though to save you time - you are expected to queue up in Decathlon Reading with folk making instore purchases when there is only 2 people on the till despite the long queues”

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Posted 9 years ago

Thank you for contacting us and for spending your time writing the review. We are sorry to hear that you have experienced a poor service in the store of Northampton, where you went to collect your order. We will include your feedback in our system so we can improve the service of click&collect orders as they are suppose to be a quickly way of buy at Decathlon. Thank you very much. Have a nice day!.

Posted 9 years ago

“We bought a tarp which was for a concert in Spain and it was particularly effective for providing cool in a very hot environment. It was perfect. When I initially ordered it you were out of stock but emailed me back two days later that it was in stock again and it was quickly sent. Cheaper and better than anything else I found.”

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Posted 9 years ago

“Good arrived quickly and very pleased with the sizing, quality and fit of the climbing shorts I purchased. Amazing value.”

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Posted 9 years ago

“Fantastic boxing stand I brought, arrived early, tracked and traced. Easy to install, all equipment and hassle free”

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Posted 9 years ago

“Bought some shoes to use on the water (boating trip). Good selection available, good size range in stock. Delivery was very quick.”

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Posted 9 years ago

“The item I bought in my first shopping online didn't fit but was excellent value. No suitable size was available as I'm tall and thin.”

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Posted 9 years ago

“One pair of kids shoes was dusty with some marks so had to mipe it, the rest of delivery was good”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews