Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Children clothing was on the small size. Adults clothing was true to size”

Helpful Report

Posted 10 years ago

“After making a purchase online, I received an unwanted email from you. That's fair enough - I simply looked for the unsubscribe button and could not find this - all reputable companies make it easy to unsubscribe. I therefore rang and eventually was assured I would get no more emails. I am still getting emails. This is not good enough.”

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Posted 10 years ago

“Quick delivery & no quibbles about the exchanges, just sorted, thank you.”

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Posted 10 years ago

“Great goggles, speedy delivery”

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Posted 10 years ago

“Needed to order two sizes of cycle shorts not available in store to compare. Was confused why first ordered in store on screen and seemingly online took around 4 more days to arrive in store compared to an online order from home (which was only a couple of days)!?”

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Posted 10 years ago

“Some items are really cool when it comes to quality and price... But it can be fustrating to find alot of items and sizes”

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Posted 10 years ago

“Received the wrong order, no paperwork whatsoever either inside or outside the box. Very flimsy packing.”

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Posted 10 years ago

Thank you for contacting us. After all, please, accept our apologies for the inconveniences caused. After going through your order, we have checked that the correct order was finally dispatched. In regards to the poor packaging mentioned, we will contact our Logistics Manager so we can improve our service. If you have any other concern, please do not hesitate to contact our Customer Loyalty Team so we can give you a better advice. Thank you very much for your time. Have a nice day!

Posted 10 years ago

“Sizing crazy! Daughter is 4, bought the wetsuit in age 8 and it's super tight! Size up +++++”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We definitely need to check our sizing. Regarding to it, for a better service you could consult our size guide where you can find all our products with the measurements of the sizes in centimeters. Please, accept our apologizes for the inconveniences caused. Thank you very much for your time. Have a nice day!

Posted 10 years ago

“Such a pity that utility tent seconds doesn't have a roof. If it did (and we assumed it did), it could be also used as a toilet tent, rather than just for changing and showering. We will need ti return it to store and purchase from a different supplier. A real shame :-(”

Helpful Report

Posted 10 years ago

“brilliant , very good i ordered wrong item sorted with no worries.. this is what customer service should be . product was also great”

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Posted 10 years ago

“Bought a top and trousers. The quality is very good and very good value, would definitely buy from here again.”

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Posted 10 years ago

“A maritime store- Southampton has a very poor stock of sailing products. Ordered items but coming from France arrived too late for trip and way past estimate. E mail system unresponsive to cancellation and just kept on sending me e mails saying stuff had arrived. Cancellation on non collection took 2 weeks. Decathlon great quality gear at great price but website sevice woeful and why don't you deliver in this day and age?”

Helpful Report

Posted 10 years ago

Thank you for contacting us. In regards to the low variety of stock in the Southampton Store, we will pass your feedback to the store manager there, in order to improve the service given. About the emails that you were receiving, it was because of a technical problem in your account, where the status had not been changed, but we have already actualized it manually so you won't be receiving those emails anymore. In addition, the delivery dates are always estimated, and that should be why sometimes the order is not dispatched at the exact date that was told at the beginning. Please, accept our apologizes for the inconveniences caused. Thank you for your patience. Have a nice day!

Posted 10 years ago

“good quality products, good buy, thanks!”

Helpful Report

Posted 10 years ago

“Bought a dressing gown, needed a lightweight one for holidays etc to cut down on luggage. & completely satisfied with it.”

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Posted 10 years ago

“Good range of items at affordable prices”

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Posted 10 years ago

“High quality of products for a VERY low price. Can't fault the click and collect service either. Can only comment on cycles and cycling accessories but all staff very helpful, and very knowledgable and happy to share that knowledge.”

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Posted 10 years ago

“Stop sending me mail, stop, stop!”

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Posted 10 years ago

“All products we have ordered arrived very quickly and they were nicely packed.I love all our goods!”

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Posted 10 years ago

“To be honest I've been a fan ever since I was a kid, absolutely anything you need for the outdoors they have. Not a great selection of kit for high end sports but for getting the basic kit you can't beat them.”

Helpful Report

Posted 10 years ago

“My head is 61com - so big - and this hat fits without being tight. And it's a great hat to boot. Fast delivery and an excellent price - buy two, I wish I had.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews