Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely colour light blue with sequence, grue to picture. Good quality and 8yr old daughter loves it. Much cheaper than any dance shops and no difference in style or quality. Would recommend ordering size bigger than actual age.”

Helpful Report

Posted 9 years ago

“Bought a pair of Decathlon's SANDALS 6 years ago and still going strong (see photo). Decided to upgrade this year with a new pair of SANDALS. Decathlon is my first choice because of the quality and purchase online with confident.”

Decathlon 5 star review on 22nd July 2016

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Posted 9 years ago

“Love decathlon, very good value for money and good quality products. The app is very easy to use and delivery very quick. Overall an excellent experience!!!”

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Posted 9 years ago

“I had one missing product from my order due to a box bursting during delivery (I think) and a refund was courteously and efficiently dealt with. Customer service was easy to get through to which is not always the case. The products are great quality and amazing value”

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Posted 9 years ago

“This was my first experience of Decathlon.Not heard of it before as no outlets near by.Was told of it by someone on boat cruise on holiday.Will search in future should I require anything.”

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Posted 9 years ago

“Your Customer service were superb. Very polite and helpful. Probably the best in the on line retail business, in my opinion. Website easy to select and manoeuvre with minimum questions - Excellent. I am looking forward to your opening your outlet in Cambridge soon, I understand?”

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Posted 9 years ago

“Brilliant value, brilliant service. Highly recommended.”

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Posted 9 years ago

“Incredible service and choice”

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Posted 9 years ago

“Excellent service-speedy delivery. Great product ( tent).”

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Posted 9 years ago

“Prices very good for a Daiwa reel I bought but some of the brands of fishing rods I have never heard of so couldn't judge quality or value for money. I collected instore which was very handy”

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Posted 9 years ago

“Payed extra for next day delivery and it didn't turn up . So cancelled order and had to pick up another in store .”

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Posted 9 years ago

“The item was good however the quality of customer service was terrible. Here's the story: Thursday - I ordered my parcel for delivery on Friday which would give me time to get used to it before a ride on Saturday Friday - Friday came and still no delivery, I gave them a call, there response was there was a confusion which led to it being delayed. They said it would be delivered Saturday before 12 and before my ride Saturday - Saturday came and still no bike, they didn't deliver and said it would be delivered Monday. This left me without a bike and therefore I had to miss my ride Monday - Finally it was delivery”

Helpful Report

Posted 9 years ago

Thank you for contacting us. After going through your account we have checked that the parcel was delayed because we were not able to dispatch your bike on Friday 17/06 (as it was estimated to be), so we did it on Monday 20/06 because we do not have shipping service on weekends. However, as an apologize of the inconvenience caused, we refunded the DHL Express shipping cost, as it is an unacceptable situation in which we are working to have an improved service. Thank you very much for your feedback. Have a nice day!

Posted 9 years ago

“Very fast delivery and it was free. The blow up beds we ordered were so comfortable.”

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Posted 9 years ago

“Great products at good prices, let down by slow delivery times. Also a surprising number of poor translations of the original French website for navigating around - get some English mother tongue people to translate in future!!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are happy to hear that you had a good experience with our products. In regards to the translations of the website, we will take your feedback into consideration for future improvements of it. Thank you again, and have a nice day!

Posted 9 years ago

“Comes over as a good company to do busuness with, thanks.”

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Posted 9 years ago

“Decent product. Well worth the money. Excellent website and easy to use. Very fast delivery. Would definitely recommend.”

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Posted 9 years ago

“Great range of products at good prices. Never fails!”

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Posted 9 years ago

“Sizes are small for similar products in other shops. The size 14 top was more like a size 10. Good value for money especially for children who grow so quickly.”

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Posted 9 years ago

“Great value for money - helpful sizing advice, - delivery updates received and prompt overall service.”

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Posted 9 years ago

“Used many times without issue. However on this latest order the wrong bike was received. I ordered a blue and black one (child's bike) and a red and black one appeared on the order email. I immediately wrote to the customer service address highlighting this and saying we desired the blue one. I never received a reply from customer services and we did indeed receive the red and black one. My son however decided he could not wait for the swap etc.!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews