Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I came across decathlon at the end of last year and I love it. The quality of the products i have bought are fantastic and I favour them over other branded sports wear on the highstreet. Sometimes I with there was more to choose from but I am also glad there isn't as it saves my pennies. Decathlon will be a name in our house for many years. Iv included a photo of my daughter modeling her favourite new furry jacket and her "adventure" shorts. Xxx”

Decathlon 5 star review on 22nd July 2016

Helpful Report

Posted 10 years ago

“Good products and good prices in the sale. Boys trousers didn't have a length for age on website but risked it anyway (sons tall and slim) could have been longer but ok for now. Delivery a bit slow but not in a hurry. I would buy from Decathlon again thank you.”

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Posted 10 years ago

“Extremely impressive service, from ordering right through to delivery, with excellent communication along the way. Highly recommended.”

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Posted 10 years ago

“I like that I can find everything in one place. Details about the product are generally quite detailed so I am comfortable with choosing what I like and what will suit my needs. I just wish I could find more toys for water activities, like loops to fish out, or other toys to collect at the bottom of the pool.”

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Posted 10 years ago

“Along with a cpl of other items, i ordered 2 x pair of footwear and both came in the wrong size and with no boxes. Delivery time was pretty poor at around a week, it seems if you're order is small and will include a delivery charge, it will be delivered quicker?!?!?”

Helpful Report

Posted 10 years ago

Thank you for writing your review. We are sorry to hear you had problems with your order. In regards to the delivery date, we will pass your feedback to our Logistics Manager so we can improve our delivery service. Have a good day!

Posted 10 years ago

“Very good all round, choice, price and delivery”

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Posted 10 years ago

“Item exactly as described, and easy to erect and dismantle in minimum time and effort. Exactly as required.”

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Posted 10 years ago

“Really fab top, looks just like a normal tee shirt, my 15 year old wore it every day in Cyprus! Better than the tight fit ones you get”

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Posted 10 years ago

“Good range, good delivery.”

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Posted 10 years ago

“Staff in the Belfast store are always extremely friendly, and it's genuine. They are happy to help! Thanks :)”

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Posted 10 years ago

“Did pick up in store .why do you need I'd when packing has name on it showed staff text on phone and decathlon card. You have my email etc sill . Not enough. Bit over the top for £8 worth of tea shirts”

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Posted 10 years ago

“10/10 excellent products. Straight after this I will be buying again !!!!!!”

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Posted 10 years ago

“Bought 2 gilets burnt orange was half price plus it was down feather quality.”

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Posted 10 years ago

“That I found quite difficult was to add my decathlon card, Still i cannot magane to introduce in my purche online.”

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Posted 10 years ago

“Children clothing was on the small size. Adults clothing was true to size”

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Posted 10 years ago

“After making a purchase online, I received an unwanted email from you. That's fair enough - I simply looked for the unsubscribe button and could not find this - all reputable companies make it easy to unsubscribe. I therefore rang and eventually was assured I would get no more emails. I am still getting emails. This is not good enough.”

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Posted 10 years ago

“Quick delivery & no quibbles about the exchanges, just sorted, thank you.”

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Posted 10 years ago

“Great goggles, speedy delivery”

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Posted 10 years ago

“Needed to order two sizes of cycle shorts not available in store to compare. Was confused why first ordered in store on screen and seemingly online took around 4 more days to arrive in store compared to an online order from home (which was only a couple of days)!?”

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Posted 10 years ago

“Some items are really cool when it comes to quality and price... But it can be fustrating to find alot of items and sizes”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews