Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the items received. Everything as expected.”

Helpful Report

Posted 10 years ago

“Excellent service, good quality products at great prices!”

Helpful Report

Posted 10 years ago

“Thank you fits lovely should be great for the hols good quality and good delivery ????????????”

Helpful Report

Posted 10 years ago

“Very happy with the service I have received.”

Helpful Report

Posted 10 years ago

“Very good professional service.”

Helpful Report

Posted 10 years ago

“Excellent value compared to competitors. Supplied very quickly with free delivery. Excellent communication. Thank you”

Helpful Report

Posted 10 years ago

“Fantastic range of products at great prices. Got products (only available online) delivered to my local store. Was very impressed with the website and easy ordering process. Bought a lot more in the shop too for myself, my husband and my 6-yr old son. Love this place. Would highly recommend.”

Helpful Report

Posted 10 years ago

“Wide range of items, very good value. Staff very friendly and helpful. Love the fact that you can return up to a year and get a full refund. We love the shop, just wish there were more of them. Jayne”

Helpful Report

Posted 10 years ago

“A fantastic shop which offers exceptional value and a massive range of sports and hobbies not available under anyone else's roof.”

Helpful Report

Posted 10 years ago

“Excellent quality items and very fast delivery”

Helpful Report

Posted 10 years ago

“Absolutely brilliant fantastic value for money”

Helpful Report

Posted 10 years ago

“Shocking ordered golf shoes for a gift sent wrong size hassle with someone who could barely speak English saying until they received my return they wound send the correct size needed, then they hung up, then phoned and someone else resolved and sent them out to be the same wrong size that I didn't want almost two weeks late for the birthday I'd ordered for, then to be told size I wanted they didn't have!”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Please, accept our apologizes for the inconveniences caused. We will send your feedback to the Logistics Manager in order to take your review into account and improve our service because this exceptional situation is completely unacceptable. If you have any other concern, please do not hesitate to contact the Customer Loyalty Team. Have a nice day!

Posted 10 years ago

“The item I wanted wasn't available in store so I did click and collect and it was there earlier than anticipated. Excellent quality of products and customer service.”

Helpful Report

Posted 10 years ago

“Great choice of products, good quality and easy to use web site with the decathlon app. Staff at the Glasgow braehead were excellent when picking up my order.”

Helpful Report

Posted 10 years ago

“Website not as Good as your competitors BUT your products, quality, value for money and customer service outstrips them.”

Helpful Report

Posted 10 years ago

“All good”

Helpful Report

Posted 10 years ago

“My only criticism was when I collected my item in store I wasn't asked for any kind of ID which I found a little odd as everyone's orders were hung on a rang immediately next to the counter with customers names quite clearly readable on the packaging. If I wanted to I could have took my pick and the staff probably wouldn't have been any the wiser.”

Helpful Report

Posted 10 years ago

“Very pleased. I collected my items from the store at Wandsworth. Would certainly use you again”

Helpful Report

Posted 10 years ago

“Goods arrived early and was easily assembled it's has plenty of settings from beginners on”

Helpful Report

Posted 10 years ago

“Prompt delivery. Quality of merchandise represents the price - you get what you pay for. No complaints.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews