Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of products, good quality and easy to use web site with the decathlon app. Staff at the Glasgow braehead were excellent when picking up my order.”

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Posted 9 years ago

“Website not as Good as your competitors BUT your products, quality, value for money and customer service outstrips them.”

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Posted 9 years ago

“All good”

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Posted 9 years ago

“My only criticism was when I collected my item in store I wasn't asked for any kind of ID which I found a little odd as everyone's orders were hung on a rang immediately next to the counter with customers names quite clearly readable on the packaging. If I wanted to I could have took my pick and the staff probably wouldn't have been any the wiser.”

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Posted 9 years ago

“Very pleased. I collected my items from the store at Wandsworth. Would certainly use you again”

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Posted 9 years ago

“Goods arrived early and was easily assembled it's has plenty of settings from beginners on”

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Posted 9 years ago

“Prompt delivery. Quality of merchandise represents the price - you get what you pay for. No complaints.”

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Posted 9 years ago

“Online ordering for delivery to our nearest store - super easy, no fuss.”

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Posted 9 years ago

“Good communications after placing order and simple collection from store.”

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Posted 9 years ago

“Spent ages online trying to find appropriate swimwear for 3 daughters. Was about to give up when I found Decathlon. Great items and prices are by far cheaper than anywhere else. Quick delivery also. So impressed, I ordered more the next week.”

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Posted 9 years ago

“very happy with Decathlon's products, price and customer service. Would recommend.”

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Posted 9 years ago

“collected from local store. couldnt be easier”

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Posted 9 years ago

“We find decathlon very good. Cost, Quality and choice very good.”

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Posted 9 years ago

“I came across decathlon at the end of last year and I love it. The quality of the products i have bought are fantastic and I favour them over other branded sports wear on the highstreet. Sometimes I with there was more to choose from but I am also glad there isn't as it saves my pennies. Decathlon will be a name in our house for many years. Iv included a photo of my daughter modeling her favourite new furry jacket and her "adventure" shorts. Xxx”

Decathlon 5 star review on 22nd July 2016

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Posted 9 years ago

“Good products and good prices in the sale. Boys trousers didn't have a length for age on website but risked it anyway (sons tall and slim) could have been longer but ok for now. Delivery a bit slow but not in a hurry. I would buy from Decathlon again thank you.”

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Posted 9 years ago

“Extremely impressive service, from ordering right through to delivery, with excellent communication along the way. Highly recommended.”

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Posted 9 years ago

“I like that I can find everything in one place. Details about the product are generally quite detailed so I am comfortable with choosing what I like and what will suit my needs. I just wish I could find more toys for water activities, like loops to fish out, or other toys to collect at the bottom of the pool.”

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Posted 9 years ago

“Along with a cpl of other items, i ordered 2 x pair of footwear and both came in the wrong size and with no boxes. Delivery time was pretty poor at around a week, it seems if you're order is small and will include a delivery charge, it will be delivered quicker?!?!?”

Helpful Report

Posted 9 years ago

Thank you for writing your review. We are sorry to hear you had problems with your order. In regards to the delivery date, we will pass your feedback to our Logistics Manager so we can improve our delivery service. Have a good day!

Posted 9 years ago

“Very good all round, choice, price and delivery”

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Posted 9 years ago

“Item exactly as described, and easy to erect and dismantle in minimum time and effort. Exactly as required.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews