Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service all round.”

Helpful Report

Posted 10 years ago

“Hello, I had tried change the order I made, (put one more item) I send an email a few hours after the payment and only I get a response two days after the delivery... I did not understand why it was not possible to add one more item and the reply two days after saying that is not possible it was a poor service... kind regards Pedro”

Helpful Report

Posted 10 years ago

“Good quality products at reasonable prices, web site could be a bit more user friendly, can't transfer wish list to checkout in one go and some parts can't be ordered online ( low value parts), even if being ordered with other items that can be.”

Helpful Report

Posted 10 years ago

“everything you,ll ever need under one roof.”

Helpful Report

Posted 10 years ago

“I bought a pop up base second and camping table. Both arrived promptly and are easy to put up and put away. Very happy with my purchases.”

Decathlon 5 star review on 24th July 2016

Helpful Report

Posted 10 years ago

“I really like Decathlon as a one-stop sports store. There is a great range of products across a great range of sports. Sometimes you have to be careful about the sizes, overall a great place to do your sports shopping. Occasionally some products are not available, but that is the same everywhere.”

Helpful Report

Posted 10 years ago

“Excellent value for money and freat quality products. The staff in Southampton branch are always really friendly and helpful and have great product knowledge”

Helpful Report

Posted 10 years ago

“BOUGHT 2 UNDERVEST GREAT VALUE FOR MONEY SPEEDY SERVICE”

Helpful Report

Posted 10 years ago

“I got exactly what I was looking for, which I'd failed to find for a reasonable price even online. When I collected them they were of great quality, and we even bought more items in store that day. Will definitely be going back.”

Helpful Report

Posted 10 years ago

“Easy to order. Easy to return. Products were not fantastic quality, but good for price paid.”

Helpful Report

Posted 10 years ago

“I think Decathlon is awesome! Their own products are very well designed, well made and very affordable. As a sporty family, it's our go-to place to shop. I rarely bother looking anywhere else. Keep doing what you're doing!”

Helpful Report

Posted 10 years ago

“Should be more stock in the shops.”

Helpful Report

Posted 10 years ago

“Rasonable selection of products. Website can be hard to follow and desriptions are not always correct.”

Helpful Report

Posted 10 years ago

“Helpful and knowledgeable staff in Edinburgh branch ensured the suitable products for the sport were purchased. Online purchase were quickly delivered and matched the product description.”

Helpful Report

Posted 10 years ago

“The best sports wear in the world”

Helpful Report

Posted 10 years ago

“Ordered age 12 wetsuit for my son who is 8yrs and it was much too small so ordered age 14, same make and it was much too big . It did however fit my daughter who is 11.Would not reccomend using age sizes or buying online if you can visit store.I am too far away so had no choice.”

Helpful Report

Posted 10 years ago

Thank you for contacting us and giving us the feedback of your experience in Decathlon. In regards to your issue, we have a size guide on our webpage where can be found the measurements of the different sizes in cm. However, we will pass your review to the product manager to try to increase our service and give a better advise of sizing for further occasions. Thank you very much for your time and apologizes for the inconveniences caused. Have a nice day!

Posted 10 years ago

“Terrible customer service. Yesterday I came into the shop and had a long discussion with a member of staff about bikes. Today I returned with a view to possibly buying one. I was keen to test ride a bike and was told that a member of staff would be there as soon as they could. I was left standing around until I truly felt like a spare part when I noticed at least 5 newly arrived customers being seen to befwithout the slightest glance my way. Nice one. You've lost yourselves a sale to a very credible member of the cycling world.ore”

Helpful Report

Posted 10 years ago

Thank you for writing your review. We are sorry to hear that you have experienced problems with the service in our store. In order to pass your feedback to the appropriate store manager, please contact with our Customer Loyalty Team and inform us which was the store you visit. We will make sure it will not happen again because it is a completely unacceptable situation. Thank you very much for your time. Have a nice day!

Posted 10 years ago

“I have bought a lot of bike clothing in the sale. Always very good quality for the price in the upper ranges.”

Helpful Report

Posted 10 years ago

“Needed some training bibs URGENTLY for a sports festival. Called into the store but stock was low asked a member of staff who was extremely helpful and actually did the ordering on line for me at the store. He also set up a discount store card for me. The goods arrived on time and I was kept informed throughout about the progress of my order. This was at the store at Trinity Street Store in Bolton. UK I cannot speak highly enough of the member of staff.”

Helpful Report

Posted 10 years ago

“Great service &able to buy products on line that aren't available in store.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews