Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The size of the chaps were very small, delivery for some items was very slow”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with the sizing. We have a size guide in our website in which you can find the size of our products in centimeters. In regards to the delivery service, we will send your feedback to the Logistics Manager so we could improve our service. Please do not hesitate to contact us for further concerns. Thank you very much. Have a good day.

Posted 10 years ago

“Will definitely use it again in the future. On returning an item as it was too small they exchanged it quickly with ease. Staff very friendly and helpful.”

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Posted 10 years ago

“Found items that I could not find elsewhere, it was value for money and reasonably good quality.”

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Posted 10 years ago

“I ordered 2 easy breath masks for my 2 kids & I received them in no time with no problems , the order was well packed, great quality, great value , I recommend this product it's amazing , decathlon really made our day ,"happy costumer" , thank soooo much xxx”

Decathlon 5 star review on 28th July 2016

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Posted 10 years ago

“Great experience, visited shop to check product, too big to easily put in car so ordered on line for free delivery. Arrivred on time. very easy to do business with.”

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Posted 10 years ago

“I ordered a TT tennis event table, I thought it world arrive with in 5 days, it is now going to be 15 days what a poor delivery service. It will arrive somtime on my grandsons birthday.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced delays with your parcel. After going through your account, we have checked that DX tried to contact you the 21/07, 23/07, 25/07 and 26/07 with no response, and that is why they have not been able to deliver your order. It is finally going to be dispatched the 02/08. Thank you very much for your feedback. Have a nice day.

Posted 10 years ago

“no issue”

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Posted 10 years ago

“Excellent! Just about to order another pair of shoes”

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Posted 10 years ago

“We purchased two of the Tribord beach shelters, we are very pleased with them and have found them very easy to put up and down and they are certainly brilliant shelters for the beach or on the lawn. Excellent quick service from Decathlon, we highly recommend this company”

Helpful Report

Posted 10 years ago

“I recently purchased a road bike online and picked it up in-store along with a number of other cycling bits and I have to say I love this store so much!! As a sports fan its great to go to a store like this and just see an amazing array of product at different prices...LOVE LOVE LOVE My bike by the way is amazing! Sam”

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Posted 10 years ago

“Great choice at really good prices.”

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Posted 10 years ago

“Found what I needed easily, and it arrived when it said it would. Nice quality for the price too.”

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Posted 10 years ago

“Great products, great prices. Decathlon is my first choice for all my workout gear!”

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Posted 10 years ago

“Fantastic scooter for my daughter's 2nd birthday; sturdy and durable.”

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Posted 10 years ago

“Waterproof trousers needed for kit check ultra run. Cheap as chips. Haven't used them yet but for the money you can't go wrong.”

Helpful Report

Posted 10 years ago

“Customer service was brilliant, they answered the phone really quickly and were very nice and helped me find the correct size, giving me a chance to order from their French stock since my size was not available in the UK shops. Excellent products as usual, great prices.”

Helpful Report

Posted 10 years ago

“Shocking, took 8 days to receive my order then when it did arrive 4 out of the 5 products was missing and nobody knew where they were. So annoying as it's was a birthday present. Will not be using decathlon again”

Helpful Report

Posted 10 years ago

Thank you for contacting us and for taking your time posting your review. Please, in order to study your case deeply and to take further actions, it would be very useful for us to have your order number so we can see what happened to your parcel. Please, accept our apologizes for the inconveniences caused.

Posted 10 years ago

“Great tent and kept us dry and toasty on Saturday evening just the right size and great price.”

Decathlon 5 star review on 25th July 2016

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Posted 10 years ago

“Great value for money products. thank you”

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Posted 10 years ago

“Hi I first started buying in Decathlon 4 years ago when on holiday in France, a great place to spend a wet afternoon . I have just bought Taylormade fairway woods over the Internet , service an delivery was excellent also a good price. My husband has been pricing skis an Decathlon are the cheapest. Thank you for great service .”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews