Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and good value products.”

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Posted 10 years ago

“Not only are Decathlon cheaper than their competitors but their delivery is super fast. The 1st time I've used them I'm really impressed.”

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Posted 10 years ago

“Very pleased with everything. Speedy delivery great product”

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Posted 10 years ago

“Great product and price with speedy delivery”

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Posted 10 years ago

“No problem with delivery! Good products!”

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Posted 10 years ago

“Good quality merchandise, reasonably priced with quick dispatch”

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Posted 10 years ago

“The best customer service and a wide range of products at excellent prices however some items are often out of stock.”

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Posted 10 years ago

“Speedy delivery and competitive price”

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Posted 10 years ago

“Just the best customer service I've ever encountered :)”

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Posted 10 years ago

“Every thing alright”

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Posted 10 years ago

“I could get the original item at my local Croydon store so had to order”

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Posted 10 years ago

“The shirts were great for our daughter. She had major surgery on her back and needs to keep the scar out of the sun. This was a great way of allowing her to spend time in the sun and water but protecting all the was necessary. It also allowed her to gain a tan with none of the harmful rays getting to her scar”

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Posted 10 years ago

“As usual Decathlon have have the best kit for any requirement !”

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Posted 10 years ago

“Ordered riding jodhpurs they have fell apart in 5 wears”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with your order. In regards to your request, we will definitely send your review to our UK product Manager so we can ensure a revision of this item. Thank you very much for feedback. If you have any other issue, please do not hesitate in contact the Customer Loyalty Team (0207 064 3000)

Posted 10 years ago

“Having been normally extremely satisfied with all of my purchases from the Braehead store I'm afraid that despite trying on various sizes and prices of your Bib Shorts I couldn't really get comfortable in them especially as the legs seem to creep up rather than stay reasonably tight around ones thighs causing discomfort . To me it seems that the leg grips are not strong or adhesive enough After discussing this problem in store with Rui from the cycling department he suggested I check out the 3/4 length ones as he was sure they're leg grips would be more secure . True enough they did appear to be more secure however being priced at just under £50:00p I'll have to be saving the pennies before I can make the purchase. The question is "Why are the other varieties of your Bib Shorts not fitted with the same grips." when one can purchase cycling shorts from Aldi that have decent grips at a considerable cheaper price. Otherwise a very happy Braehead customer Aw ra best , Da”

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Posted 10 years ago

“Delivery! Way past delivery date. My account was charged but no notification received my order is ready as yet.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your request, we would like to apology for the inconveniences caused due to to the lack of information given. Thank you very much for your patience. Have a nice day!

Posted 10 years ago

“A really big thank you to James at Holywood Exchange Belfast who very kindly dropped off, in person, items we'd left behind, to our home. Fantastic customer service!”

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Posted 10 years ago

“Try sending the box the trainers are supposed to come in...makes we wonder whether they are fake....”

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Posted 10 years ago

“Bought a climbing harness. First one received didn't seem to match sizing description but this was an issue with Petzl's sizing rather than decathlon. Return was easy to arrange and alternative size sent out quickly after filling out very simple on-line form.”

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Posted 10 years ago

“Today Manager Lyndia had made my day for solving my problem! Thank you very much, Lyndia! Cannot express my happiness ! Once again thank you again! ????”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews