Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought rucksacks, outdoor trousers and sandals for my kids. The kit seems well thought out and really good quality at this price point. My girls love it! I too got sucked into the Edinburgh store and would definitely consider Decathlon stuff for myself (hard to please when it comes to outdoor gear) when it comes to the next purchase.”

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Posted 10 years ago

“Had the product I wanted”

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Posted 10 years ago

“Quick and easy to buy the products and delivery was fast.”

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Posted 10 years ago

“Quick delivery”

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Posted 10 years ago

“Products were delivered quickly from being despatched. Quick and easy to make the purchase. All products were as expected and great quality.”

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Posted 10 years ago

“Very good products for all the family at a cheap price.”

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Posted 10 years ago

“From placing the order to delivery of the goods I had ordered, I was kept informed of the progress of my order by Decathlon. I am very pleased with the online service and look forward to the time when Decathlon expand their stores into South West England.”

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Posted 10 years ago

“Really nice product (wetsuit boots) delivered fast at a great price”

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Posted 10 years ago

“Really happy”

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Posted 10 years ago

“Quick and easy, website easy to navigate”

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Posted 10 years ago

“Returned some childrens items as the sizes come very small and asked for the next size up. Have not even had acknowledgement of returned goods. Also returns are not free...”

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Posted 10 years ago

Thank you for contacting us. In regards to your request, we would like to apology about the issue we are experiencing with the sizing conversions. We have a size guide in our website to provide the customer all the items measurements in centimeters. In regards to the return policy, we only pay for the return shipping costs if is a faulty item is received or if we sent a different item from the one placed originally. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Good service and advice from the bike crew but could be more attentive. The guys are all obviously busy - prepping new bikes etc. I wonder if it would be worth having a couple of 'adviser only' roles that are easily identifiable in busy times?”

Decathlon 4 star review on 9th August 2016

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Posted 10 years ago

“Excellent quality products at excellent prices delivered promptly”

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Posted 10 years ago

“Great clothes”

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Posted 10 years ago

“A very good product. Comfortable to wear. BUT I had to order an age 10 for a very small 7 year old. Their sizing needs reviewing”

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Posted 10 years ago

“Excellent value, easy shopping online, quick delivery, FREE delivery”

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Posted 10 years ago

“Bought the quechua fresh and black tent for a festival, really easy to put up, needed a bit of muscle to fold it down though as it's hard to hold down on your own. The rucksacks are also good, but you need to make sure the fabric is out the way so the zip doesn't get caught. Otherwise good quality for great prices”

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Posted 10 years ago

“Very fast delivery. Item good quality.”

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Posted 10 years ago

“Ordered sports towels Arrived promptly. Great colour and as described pack really small and lightweight. Would recommend”

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Posted 10 years ago

“Quick delivery, products as expected. Cool design (haven't tried the shorts on the beach yet) and very light to wear. Great quality/price.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews