Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, fits perfectly, high-quality and unique garments.”

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Posted 9 years ago

“Products and prices great but when collecting my order the young girl was rather awkward and obnoxious. I had letters with my name and address as well as the card I purchased the order with but she demanded I get photographic ID. I explained I had sent them off to be changed address. I left unhappy but returned and the next girl happily accepted my letters and bank card. I felt so angry at my treatment from the original young girl.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with our service. According to our policy, we are required to ask also for the ID in order to avoid the orders from fraud. Nevertheless, we will pass your feedback to the Edinburgh Store where you went to collect your order in order to make him aware about this issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Price and quick delivery of goods ????”

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Posted 9 years ago

“Super product at great price - 100 ft 7.5 mm walking safety rope came in really useful on Dolomites trip. Easy ordering and pickup. Really friendly staff member. Thank you.”

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Posted 9 years ago

“Very quick postage once the order had been accepted. This was the most frustrating aspect as even though I paid using a card and the website directed me to my own banking to add further details for card potection, I had to wait a further 2 days for Decathalon to do their own checks and even had to send a scanned copy of a utility bill and driving licence! Great range of products. Good prices.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced delays with your order. According to our policy, for the purposes of protecting our customers from fraud and the use of payment modes without the knowledge of the holder in particular, we regularly carry out checks on the identities and billing addresses that we are sent. Thank you for your understanding concerning this check that is only intended to give you additional protection. Have a nice day.

Posted 9 years ago

“Very fast processing of my order, prompt replies to my emails and amazing customer service.”

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Posted 9 years ago

“Fast delivery, good quality products.”

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Posted 9 years ago

“Click and collect makes it all so simple!”

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Posted 9 years ago

“Great value, comprehensive range. Not sure about accuracy of sizing though”

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Posted 9 years ago

“Simple easy pickup and good pricing”

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Posted 9 years ago

“Great selection, value for money, late opening hours, loyalty rewards, offers and the recent #RunningSeries 5KM event at my local Coventry store was such a well organised event and thoroughly enjoyable.”

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Posted 9 years ago

“I ordered on line and was able to collect from my local store without the hastle of search the store for what i wanted and i kewn they would be there.”

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Posted 9 years ago

“Great service, great products. Will use again!”

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Posted 9 years ago

“happy with outdoor table tennis, we have installed this at work, we have some very happy players. had to call with a small issue, resolved same day.”

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Posted 9 years ago

“They really are a joy to deal with. Their phone help team sorted our order out more than adequately and the fact that they followed up my order with two phone calls was superb. I'll definitely be using their services again.”

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Posted 9 years ago

“A large variety of products. Prices are very attractive. Convenient delivery service”

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Posted 9 years ago

“Good delivery time. Items arrived in time stated ready for the weekend.”

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Posted 9 years ago

“Fast shipping. Products are exactly as described.”

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Posted 9 years ago

“good welcome and very good advise form the staff (even at the end of the day!)”

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Posted 9 years ago

“Good selection of products and excellent quality. The delivery was quick and as expected.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews