Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, easy to use website.”

Helpful Report

Posted 10 years ago

“I found everything I needed with out spending loads of time trying to navigate through the site. The prices were fantastic and the service was extremely pain free and efficient.”

Helpful Report

Posted 10 years ago

“Ordering was easy and collection in store was quick no waiting around until they located the package.”

Helpful Report

Posted 10 years ago

“Good price. Good delivery time.”

Helpful Report

Posted 10 years ago

“Did not fulfill my order after short delivery and no replacement or credit!!”

Helpful Report

Posted 10 years ago

“I can use my Decathlon account in both France and the UK”

Helpful Report

Posted 10 years ago

“Easy online ordering process and a simple "Click and Collect" approach - makes online shopping very easy.”

Helpful Report

Posted 10 years ago

“Delivered good products on time”

Helpful Report

Posted 10 years ago

“Ordered a size 7 golf shoe and a 7.5 (half) was delivered. Can live with them with a thick pair of socks to avoid hassle of returning.”

Helpful Report

Posted 10 years ago

“First time ordering with you and both pairs of shoes came in the wrong size”

Helpful Report

Posted 10 years ago

“Items of good quality at a good price and delivered when they said they would be.”

Helpful Report

Posted 10 years ago

“They had all my products in stock”

Helpful Report

Posted 10 years ago

“Good variety of products, wide range of prices, s there's something for everyone. Bought a few of their own brand product, which are great value for money. Would recommend.”

Helpful Report

Posted 10 years ago

“Very competitive price compared to other retailers. Delivery arrived on time.”

Helpful Report

Posted 10 years ago

“Great delivery. Great products”

Helpful Report

Posted 10 years ago

“Great range of running gear at good prices. Quick delivery and everything arrived on time. Top marks all round.”

Helpful Report

Posted 10 years ago

“I found the item I wanted and you delivered it really quickly”

Helpful Report

Posted 10 years ago

“Good products at good prices”

Helpful Report

Posted 10 years ago

“Easy to order. Swift delivery. Good quality product at very competitive price.”

Helpful Report

Posted 10 years ago

“Decathlon were very good with their commitment to delivery timings and also on speaking to someone regarding having to send the items back, however I was disappointed with the sizings of the items. Every wetsuit came up too small, quite considerably! I measured according to their sizing guide and ordered accordingly, in fact went up to an age 10 for my slim nine year old daughter, but it was way too small!”

Helpful Report

Posted 10 years ago

Thank you for contacting us. Unfortunately, we are experienced issues with the sizing of our items but we are looking into it to solve it as soon as possible. After going through your account, we can confirm that the refund of your items was successfully processed. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews