Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service”

Helpful Report

Posted 9 years ago

“Items delivered very quickly and pleased with items! Dealt with issues very quickly aswell”

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Posted 9 years ago

“Truly awful service. I was given a gift card for £30 and tried to use it online. Firstly nearly all of the products I chose online turned out to be out of stock. If this is the case, why do you advertise them? When I final found a pair of trainers and a pair of sandals that were actually in stock your website made it impossible to use the gift casrd I had been given, I had to make sevral phone calls to try and resolve this. firstly, I was told it was because I was trying to order via a smartphone and this wouldn't work. Then when I tried on a tablet, I was told that this wouldn't work either. Every time I tried to use the figtcard the website still asked me to supply other payment methods as well, No way was I going to pay teice for these items. finally, I ordered the items via a PC and was given a delivery date a week hence.I was told that I would receive an e-mail when the the items were delivered to store. 3 or 4 day's after the itesm should have been delivered to store I contacted your customer Services team as I had not received any e-mail. After another day of waiting I was told that the items had not been delivered to store and that they should be presumed lost. I was given o a choice of starting the whole ordering procedure again or a refund. Not surprisingly, I chose the refund. Then I had to make 2 more phone calls to you as no one could tell me how the refund would be processed as I had used a gift card. Finally, someone agreed to put the £30 credit onto my Decathlon account and told me that I can use this credit in store. however, I have no proof of this and don't know if this has actually been processed. I order goods online all the time and can honestly say that your website and company in general are the worst I have ever dealt with. Please confirm that I have been refunded my £30 credit as I do want something for my money. I will not shop online with you ever again and I am also very reluctant to purchase from your Bolton store as your stock in most sports is so limited. a terrible shopping experience for me and I would also hope that you would compensate me for all the trouble I have incurred as a reputable company would.”

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Posted 9 years ago

“Items arrived in good time, in perfect condition and to required specifications.”

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Posted 9 years ago

“Good value, helpful staff and ease of collection”

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Posted 9 years ago

“The product was of good quality and at a very good price”

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Posted 9 years ago

“I loved the girl's sandals I puchased.”

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Posted 9 years ago

“quick delivery. good quality for the price”

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Posted 9 years ago

“Quality of the website delivery and most importantly watches.”

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Posted 9 years ago

“haven't received the goods”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your order was delivered the 10th of August at 10:38 as estimated. Please, if you have not received the parcel contact us in the Customer Loyalty Team (0207 064 3000) and we will open an investigation with Royal Mail. Have a nice day!

Posted 9 years ago

“Relatively happy”

Helpful Report

Posted 9 years ago

“Gazebo arrived 2 days after specified delivery date and therefore too late for camping trip. I phoned up after 1 day to cancel and was told it has been cancelled and refunded but alas it arrived whilst I was away and then no refund. Dissapointed as I love decathlon normally!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We have sent you an email with a suitable solution and we will be waiting for your response to confirm that you are OK with it. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“ultra quick dispatch and delivery. Turnaround time was less than 24 hours.”

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Posted 9 years ago

“Allowed me to return goods in exchange for others. Very helpful.”

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Posted 9 years ago

“Good service. I recently bought a squash racket, however it broke within my first day of use. The customer service department was able to quickly and efficiently replace this racket. I was very grateful for their help”

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Posted 9 years ago

“good prices excellent service”

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Posted 9 years ago

“Excellent returns policy. Single pole broke in a tent, that individual pole wasn't in stock, so shipped for free an entire pole set - couldn't have asked for more.”

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Posted 9 years ago

“it was alright.”

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Posted 9 years ago

“Fast delivery. Did exactly what they said, good product.”

Helpful Report

Posted 9 years ago

“What went wrong you sent me the wrong size I selected a 8 and a half and you sent a nine and a defect pair of trainers the right trainer is different from the left one its discusting how you can get away with this”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We would like to inform you that we have contact you by email in order to solve this issue. Please, confirm what would be the most suitable option for you in order to proceed. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews