Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was of good quality and at a very good price”

Helpful Report

Posted 9 years ago

“I loved the girl's sandals I puchased.”

Helpful Report

Posted 9 years ago

“quick delivery. good quality for the price”

Helpful Report

Posted 9 years ago

“Quality of the website delivery and most importantly watches.”

Helpful Report

Posted 9 years ago

“haven't received the goods”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we can confirm that your order was delivered the 10th of August at 10:38 as estimated. Please, if you have not received the parcel contact us in the Customer Loyalty Team (0207 064 3000) and we will open an investigation with Royal Mail. Have a nice day!

Posted 9 years ago

“Relatively happy”

Helpful Report

Posted 9 years ago

“Gazebo arrived 2 days after specified delivery date and therefore too late for camping trip. I phoned up after 1 day to cancel and was told it has been cancelled and refunded but alas it arrived whilst I was away and then no refund. Dissapointed as I love decathlon normally!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We have sent you an email with a suitable solution and we will be waiting for your response to confirm that you are OK with it. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“ultra quick dispatch and delivery. Turnaround time was less than 24 hours.”

Helpful Report

Posted 9 years ago

“Allowed me to return goods in exchange for others. Very helpful.”

Helpful Report

Posted 9 years ago

“Good service. I recently bought a squash racket, however it broke within my first day of use. The customer service department was able to quickly and efficiently replace this racket. I was very grateful for their help”

Helpful Report

Posted 9 years ago

“good prices excellent service”

Helpful Report

Posted 9 years ago

“Excellent returns policy. Single pole broke in a tent, that individual pole wasn't in stock, so shipped for free an entire pole set - couldn't have asked for more.”

Helpful Report

Posted 9 years ago

“it was alright.”

Helpful Report

Posted 9 years ago

“Fast delivery. Did exactly what they said, good product.”

Helpful Report

Posted 9 years ago

“What went wrong you sent me the wrong size I selected a 8 and a half and you sent a nine and a defect pair of trainers the right trainer is different from the left one its discusting how you can get away with this”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We would like to inform you that we have contact you by email in order to solve this issue. Please, confirm what would be the most suitable option for you in order to proceed. Thank you very much for your patience. Have a nice day.

Posted 9 years ago

“Great product,excellent price!”

Helpful Report

Posted 9 years ago

“Quality goods, prices and service”

Helpful Report

Posted 9 years ago

“Excellent customer service, fast delivery, amazing returns policy.”

Helpful Report

Posted 9 years ago

“Friendly and Professional”

Helpful Report

Posted 9 years ago

“Great service”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews