Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHL didn't give a rough time on the date of delivery, didn't deliver the next day as notified on their calling card and failed to act on my email not to deliver on the Monday and delivered on Monday. Had my neighbour not seen the delivery and volunteer to take it I would have had to take a 2 hour round devery to collect. Shoddy service from a large company such as DHL.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your delivery. We will pass your feedback to our Logistics Manager in order to take actions with the DHL service and avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused as you should have been better informed about all this. Have a nice day.

Posted 9 years ago

“Speedy delivery”

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Posted 9 years ago

“Helpful and friendly Not happy that we had to queue for sometime whilst only one member of staff on the till whilst another was just tidying up behind the counter then walked away and never returned . The girl on the cash point had to put a message out for help .”

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Posted 9 years ago

“Quick delivery”

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Posted 9 years ago

“Everything was so easy from ordering to picking up at the shop”

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Posted 9 years ago

“It's cheap but constant problems with stock in Sheffield store makes me often "unhappy".”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the Decathlon Sheffield Store. We will definitely send your feedback to our Store Manager in order to aware him about this situation. For further occasions, do not hesitate to contact us in the Customer Loyalty Team (0207 064 3000) and we will be happy to inform you about the availability of stock in the Sheffield store, as well as to reserve items for you. Please, accept our apologies for the inconveniences caused until now. Have a nice day.

Posted 9 years ago

“Fast delivery and great comms. Good products.”

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Posted 9 years ago

“Great price great items what more can I say”

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Posted 9 years ago

“timely delivery and good quality product.”

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Posted 9 years ago

“variety and price, but I am very disappointed because my beloved shoes came in two sizes..”

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Posted 9 years ago

“Decathlon always makes me and my friends happy. Have the best quality products , and very good prices. Here in UK and in Romania . Thank you .”

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Posted 9 years ago

“Order was dealt with promptly and sent out on a Saturday and received by first royal mail post Monday Morning.It was 3 mosquito nets ordered late Friday evening”

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Posted 9 years ago

“Good quality products at a relatively decent price.”

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Posted 9 years ago

“Great company, fantastic fast delivery and everything was well packed and in great condition. Would recommend and will use again.”

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Posted 9 years ago

“Well I ordered a gymnastics outfit for my partners daughter and she was so excited to have this on her birthday however when she tried this one there was a huge rip on the sleeve.. I said I would return it but she didn't want to part with it as she still loved it so much just ruined her birthday slightly as she was upset that it was turned with he rip”

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Posted 9 years ago

“Great product, great service”

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Posted 9 years ago

“They had the products I wanted at the price I wanted to pay”

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Posted 9 years ago

“excellent choice of products, very fair prices, excellent offers and amazing quality!”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“my order arrived on time the staff were really fast at the tills and really helpful if I had a question”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews