Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price and variety are great. I was just disappointed it took so long to arrive.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service. In regards to your request, we would like to inform you that the reason why the order took 7 days to be delivered is because some of the items you purchased were coming from our International warehouse and this normally takes 4 business days to arrive to the UK. For further occasions, we would like to inform you about our click&collect service which provides a next day delivery if the order is purchased before 12 pm. Please, do not hesitate to contact us if you have any other concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Excellent customer service over the phone! The lady really knew the product well”

Helpful Report

Posted 9 years ago

“I had an issue with a faulty product, left a negative review, got an instant response. Took the product back to store, where it was replaced without issue. I think it is only how companies deal with problems that you get a true measure of them. Get the customer service right, and people will always be loyal. I certainly will be.”

Helpful Report

Posted 9 years ago

“Ordered 2 snorkelling masks after they were recommended by a friend. Delivered very quickly. They are excellent quality but havent actually used them in water yet but will be later in year. Only criticism is that Decathlon should adopt the measurement guide from the Tribord website, onto their own site so that purchasers of the Tribord snorkel mask order the correct size as with this mask it is very important.”

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Posted 9 years ago

“Good selection of stock at great prices.”

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Posted 9 years ago

“They promised the arrival of our rent by Thursday. Then that it would be delivered by 7pm Friday. It arrived at 8m15pm after we had to leave and buy a tent elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to inform you that the delay on your order was due to a security check that our system made to your parcel, as the name of the Decathlon Account was different from the one attached in the payment details. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Fast delivery and great products”

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Posted 9 years ago

“Very well made clothing at a price that's amazballs value !”

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Posted 9 years ago

“Efficient service,own brand products affordable & durable.”

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Posted 9 years ago

“All ways fast service at the tills but in the bike section, not so much. They need someone on the desk serving customers instead of the bike technicians ignoring you while they work on someones bike.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the service provided in the store. In regards to your request, we would like you to inform us about the Decathlon store you visited in order to pass your feedback to the Store Manager and avoid this situation occurring in the future. You can contact us in the Customer Loyalty Team (0207 064 3000) or write a review of the given store through our website. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 9 years ago

“Goods as described, arrived quickly”

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Posted 9 years ago

“Fast efficient service. All items were well packed and delivered when estimated.”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“Good service - delivered on time”

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Posted 9 years ago

“Writing a review for a product that I have yet to receive. Product was due for delivery on 8/8/16 (Decathlon was committed to deliver by 8/8) had to call at 3pm to find out more information, as I hadn't had an email, sms or call to explain the delay, lots of talking going on in the background which made it difficult to hear the operator on the phone. I then recieved an email stating that my delivery was due within the next 2 working days 9/8/16 @ 12pm- Still waiting for delivery. Not good enough when I have to take time off work for a delivery that doesn't arrive on its due date and I'm unsure of when it wil be delivered.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery date. Unfortunately, for now we are not able to give customers a more accurate delivery date of the orders purchased, but we are already working on it. Once the parcel is dispatched from our warehouse, it takes within 2 business days to be delivered by DHL. According to your system, your parcel was delivered the 9th of August at 13:13 pm which unfortunately meant one day delay. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The goggles we buy from decathlon are the best. Even though you have to pay for postage they arrive quickly.”

Helpful Report

Posted 9 years ago

“I bought parts and accesories for two bikes. Quality and prices were good and so was the service from Decathlon's mechanics who fitted the items for free.”

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Posted 9 years ago

“great prices value for money excellent customer service”

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Posted 9 years ago

“So happy with quality and service. I have recomended this website to many”

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Posted 9 years ago

“Great tent for a low price”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews