Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of 9.5 golf shoes. I was sent a pair of size 9. I called and was told that you don't have 9.5, and that 9.5 means 9 and 10.5 means 10. I have now got to send these back and wait for my refund once you receive them and pay the postage. Also this doesn't help as I needed the shoes for this weekend. Please can you help.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are looking into this problem in order to avoid this situation occurring in the future. After going through your account, we can confirm that due to the issue with the sizing, your return was approved and we successfully processed the refund. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Perfect for our holidays”

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Posted 10 years ago

“High quality product and fast service”

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Posted 10 years ago

“I like the website, the products are extremely good value, and when I had to contact customer service, there was no waiting on the phone, and my query was dealt with politely and efficiently. Their delivery times are very fast”

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Posted 10 years ago

“Fast delivery, good products”

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Posted 10 years ago

“The price of the item I purchased was good. However, I had gone into the store to make the purchase but had to wait for so long even after asking for assistance, I decided to abandon and made the purchase online instead.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the service provided in the store. In order to take actions, we would like you to advise us which store were you visiting by the time you were not properly assisted. You can contact us in the Customer Loyalty Team (0207 064 3000) and we will be happy to speak with you about it. You could also write a store review in our website. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I prefer working with you for many of the competitors and the quality of products they sell and service quality and after-sales reasonable price. But there are some things I do not like the most important you have no international shipping. There is no presence in Egypt, you simply you are losing an important market in the country of 90 million people. Although the Egyptians are buying your products from a long time and trust it.one more thing you to Must wirte the country of manufacture for each product.”

Helpful Report

Posted 10 years ago

“All fine and as described. Will reorder again.”

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Posted 10 years ago

“Efficient service, good pricing. Good customer care.....it was just easy all around!”

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Posted 10 years ago

“First time in a proper decathlon store at Milton Keynes, although have shopped online over 2 years. Really good customer service and knowledgeable as I'm looking at getting another b'twin road bike.”

Decathlon 5 star review on 9th August 2016

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Posted 10 years ago

“Decathlon made ordering and collection very easy with no problems encountered at all.”

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Posted 10 years ago

“One item was out of stock, it took so long to process my order without the item that another item went out of stock, this was after getting an email saying my order had been shipped. The email telling me the second item was out of stock had an item I hadn't even ordered. I phoned the store, who to be fair were very helpful, they looked to replace my second out of stock item, but this needed to be sent from mainland Europe. I enjoy ended up having to tell the staff member to put what they had in a box and send that to me, as they kept trying to reorder the second out of stock item...... 4 out of 10, could do a lot better.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, the products that run out of stock are processed automatically in our system and this could take some time which we are not able to reduce and that sometimes causes the issue you had. However, we will inform about this problem to the IT Team in order to avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“I love Decathlon, Really! Ive been shopping there for many years. I used to live in Bermondsey and would pop in most weekends for a browse and a cappuccino (no longer available :(. I now live in Kent and still pop in when I'm in town. I kayak, cycle and freedive. So decathlon has most things I need! Even their clothes are funky :). Thank you Decathlon for being there. But please bring back the cappuccinos. Satyavasin”

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Posted 10 years ago

“Brought 2 pairs of Trainers both very good quality but sizes are out. I would say for example an 11 is more like an 11.5. Sadly therefore one pair will have to be returned to the store and although I have 365 days to do so I will have to make a special trip if I want to avoid postage fees. Would this prevent me from shopping with decathlon again absoulutely not service was good and the quality of the shoes/trainers was comparitive with much more established brands which I have used in the past. Good Company”

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Posted 10 years ago

“Price and variety are great. I was just disappointed it took so long to arrive.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service. In regards to your request, we would like to inform you that the reason why the order took 7 days to be delivered is because some of the items you purchased were coming from our International warehouse and this normally takes 4 business days to arrive to the UK. For further occasions, we would like to inform you about our click&collect service which provides a next day delivery if the order is purchased before 12 pm. Please, do not hesitate to contact us if you have any other concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Excellent customer service over the phone! The lady really knew the product well”

Helpful Report

Posted 10 years ago

“I had an issue with a faulty product, left a negative review, got an instant response. Took the product back to store, where it was replaced without issue. I think it is only how companies deal with problems that you get a true measure of them. Get the customer service right, and people will always be loyal. I certainly will be.”

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Posted 10 years ago

“Ordered 2 snorkelling masks after they were recommended by a friend. Delivered very quickly. They are excellent quality but havent actually used them in water yet but will be later in year. Only criticism is that Decathlon should adopt the measurement guide from the Tribord website, onto their own site so that purchasers of the Tribord snorkel mask order the correct size as with this mask it is very important.”

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Posted 10 years ago

“Good selection of stock at great prices.”

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Posted 10 years ago

“They promised the arrival of our rent by Thursday. Then that it would be delivered by 7pm Friday. It arrived at 8m15pm after we had to leave and buy a tent elsewhere.”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to inform you that the delay on your order was due to a security check that our system made to your parcel, as the name of the Decathlon Account was different from the one attached in the payment details. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews