Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time in a proper decathlon store at Milton Keynes, although have shopped online over 2 years. Really good customer service and knowledgeable as I'm looking at getting another b'twin road bike.”

Decathlon 5 star review on 9th August 2016

Helpful Report

Posted 9 years ago

“Decathlon made ordering and collection very easy with no problems encountered at all.”

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Posted 9 years ago

“One item was out of stock, it took so long to process my order without the item that another item went out of stock, this was after getting an email saying my order had been shipped. The email telling me the second item was out of stock had an item I hadn't even ordered. I phoned the store, who to be fair were very helpful, they looked to replace my second out of stock item, but this needed to be sent from mainland Europe. I enjoy ended up having to tell the staff member to put what they had in a box and send that to me, as they kept trying to reorder the second out of stock item...... 4 out of 10, could do a lot better.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Unfortunately, the products that run out of stock are processed automatically in our system and this could take some time which we are not able to reduce and that sometimes causes the issue you had. However, we will inform about this problem to the IT Team in order to avoid this situation occurring in the future. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“I love Decathlon, Really! Ive been shopping there for many years. I used to live in Bermondsey and would pop in most weekends for a browse and a cappuccino (no longer available :(. I now live in Kent and still pop in when I'm in town. I kayak, cycle and freedive. So decathlon has most things I need! Even their clothes are funky :). Thank you Decathlon for being there. But please bring back the cappuccinos. Satyavasin”

Helpful Report

Posted 9 years ago

“Brought 2 pairs of Trainers both very good quality but sizes are out. I would say for example an 11 is more like an 11.5. Sadly therefore one pair will have to be returned to the store and although I have 365 days to do so I will have to make a special trip if I want to avoid postage fees. Would this prevent me from shopping with decathlon again absoulutely not service was good and the quality of the shoes/trainers was comparitive with much more established brands which I have used in the past. Good Company”

Helpful Report

Posted 9 years ago

“Price and variety are great. I was just disappointed it took so long to arrive.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery service. In regards to your request, we would like to inform you that the reason why the order took 7 days to be delivered is because some of the items you purchased were coming from our International warehouse and this normally takes 4 business days to arrive to the UK. For further occasions, we would like to inform you about our click&collect service which provides a next day delivery if the order is purchased before 12 pm. Please, do not hesitate to contact us if you have any other concern and accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Excellent customer service over the phone! The lady really knew the product well”

Helpful Report

Posted 9 years ago

“I had an issue with a faulty product, left a negative review, got an instant response. Took the product back to store, where it was replaced without issue. I think it is only how companies deal with problems that you get a true measure of them. Get the customer service right, and people will always be loyal. I certainly will be.”

Helpful Report

Posted 9 years ago

“Ordered 2 snorkelling masks after they were recommended by a friend. Delivered very quickly. They are excellent quality but havent actually used them in water yet but will be later in year. Only criticism is that Decathlon should adopt the measurement guide from the Tribord website, onto their own site so that purchasers of the Tribord snorkel mask order the correct size as with this mask it is very important.”

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Posted 9 years ago

“Good selection of stock at great prices.”

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Posted 9 years ago

“They promised the arrival of our rent by Thursday. Then that it would be delivered by 7pm Friday. It arrived at 8m15pm after we had to leave and buy a tent elsewhere.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After going through your account, we would like to inform you that the delay on your order was due to a security check that our system made to your parcel, as the name of the Decathlon Account was different from the one attached in the payment details. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Fast delivery and great products”

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Posted 9 years ago

“Very well made clothing at a price that's amazballs value !”

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Posted 9 years ago

“Efficient service,own brand products affordable & durable.”

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Posted 9 years ago

“All ways fast service at the tills but in the bike section, not so much. They need someone on the desk serving customers instead of the bike technicians ignoring you while they work on someones bike.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the service provided in the store. In regards to your request, we would like you to inform us about the Decathlon store you visited in order to pass your feedback to the Store Manager and avoid this situation occurring in the future. You can contact us in the Customer Loyalty Team (0207 064 3000) or write a review of the given store through our website. Please, accept our apologies for the inconveniences caused. Have a nice day!

Posted 9 years ago

“Goods as described, arrived quickly”

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Posted 9 years ago

“Fast efficient service. All items were well packed and delivered when estimated.”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“Good service - delivered on time”

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Posted 9 years ago

“Writing a review for a product that I have yet to receive. Product was due for delivery on 8/8/16 (Decathlon was committed to deliver by 8/8) had to call at 3pm to find out more information, as I hadn't had an email, sms or call to explain the delay, lots of talking going on in the background which made it difficult to hear the operator on the phone. I then recieved an email stating that my delivery was due within the next 2 working days 9/8/16 @ 12pm- Still waiting for delivery. Not good enough when I have to take time off work for a delivery that doesn't arrive on its due date and I'm unsure of when it wil be delivered.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the delivery date. Unfortunately, for now we are not able to give customers a more accurate delivery date of the orders purchased, but we are already working on it. Once the parcel is dispatched from our warehouse, it takes within 2 business days to be delivered by DHL. According to your system, your parcel was delivered the 9th of August at 13:13 pm which unfortunately meant one day delay. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews