Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy online ordering. Huge range of products at excellent prices.”

Helpful Report

Posted 10 years ago

“Ordered two things from Decathlon over last 4 months. Both products cheaper than eBay and amazon, arrived promptly and well packaged. Service excellent and have recommended to all my ocean explorer friends and family”

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Posted 10 years ago

“Excellent service will deal again”

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Posted 10 years ago

“I ordered an Oxelo scooter for my caravan holiday to engage more with my children, I have never had so much fun and they love racing me on my scooter, ordered online to save embarrassment but shouldn't have worried I love it, on price on time 10/10.”

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Posted 10 years ago

“They generally have what you need in the store and if they don't it is very easy to order online and go and collect. The staff are always very helpful.”

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Posted 10 years ago

“I got just what I wanted at a cheap price.”

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Posted 10 years ago

“Great service as advertised”

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Posted 10 years ago

“Decathlon is such a mixed bag. When they get it right then there's a really big range of very good quality kit, at very reasonable prices. Sizing is always bizarre. Some things are massive, and some tiny. Even when buying the same item - a few months apart - size can vary hugely. I had to return something this time and it went very smoothly. But in the past this has been hugely difficult, and almost put me off shopping at Decathlon.”

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Posted 10 years ago

“you promised a tent would be delivery by the 4th of august, its still not with me and will probably miss the festival i need it for now!”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with your order. Unfortunately, the tent could not be delivered by the estimated delivery date, as we have confirmed after going through your account. We are working hard to avoid similar situations occurring in the future. Please, accept our apologies for the inconveniences caused by the delay. Have a nice day!

Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Unbelievably quick service, needed a smaller size and that was done at the same speed. Great products at very good prices can't recommend highly enough.”

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Posted 10 years ago

“Great selection of sports. Really good quality products which are in many cases significantly better quality than the big brands. Decathlon clearly has a good R&D organisation which results in little changes that make their products great. The guarantee and returns policy is brilliant. And what's more is that the prices are affordable!”

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Posted 10 years ago

“Good choice. Reasonable prices”

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Posted 10 years ago

“Absolutely fantastic service by Decathlon. Great products great prices and very well packaged and fast delivery. Very happy shopper.”

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Posted 10 years ago

“It is much better than other branded shoes.”

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Posted 10 years ago

“Good delivery, excellent product, tried in pool cant wait to get to Catibbeab”

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Posted 10 years ago

“Fast delivery”

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Posted 10 years ago

“Great products and price.”

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Posted 10 years ago

“range of goods on offer”

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Posted 10 years ago

“Great speedy service and fantastic products”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews