Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I order arrives pretty much as expected, all the goods arrive and well packaged and the price is better than most. Everything I have purchased is the quality I expected for the price. I loath being impressed, but so far so good.”

Helpful Report

Posted 10 years ago

“As a fitness enthusiast and lover of the outdoors for many years I always appreciate good equipment and clothing etc. Both in person and via mail order I have bought e=several itesm from Decathlon recently, e,g running shoes, walking and Nordic walking shoes, swimming training aids etc.The quality and value is first class. Three cheers Decathlon!”

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Posted 10 years ago

“Excellent service, and product just as it said it was. Very happy customer. Thanks”

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Posted 10 years ago

“Always easy to order and great service with delivery, only complaint is that the running socks gave me a horrid blister and it says you should be able to do at least 10k in them :(”

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Posted 10 years ago

“Great service, fantastic produce and speedy delivery.”

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Posted 10 years ago

“The 2 swimming costumes I ordered were supposed to be age 10 but they barely fitted my slim 8 year old. There were a good price though to be fair - but I had hoped to get more wear out of them.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Incredibly fast (two days) free delivery, easy to follow instructions, easy to assemble and brilliant value for my first road bike. Looks great too!”

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Posted 10 years ago

“easy to navigate web page and quick delivery of well packaged item”

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Posted 10 years ago

“Delivered items quickly to the store. Offers a good range of sensibly priced products.”

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Posted 10 years ago

“iv found the service has been very good. If there was something I wanted to know and the person who was dealing with me didn't know then they would find someone who could help me. Overall just friendly and helpful staff. What more could you ask for”

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Posted 10 years ago

“Very efficient service”

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Posted 10 years ago

“I ordered an item to be delivered a no store in my area. Delivery was extremely quick and there was excellent email support and parcel tracking so that I knew when order would arrive. Excellent customer service.”

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Posted 10 years ago

“Product is as described, good accurate sizing. Excellent price as in sale. Very impressed with delivery, usually weekend gets in way, but came very quickly and via post so no hanging around. Only query would be please keep more larger sizes in stock. They sell out very quickly, especially in saletime, that should tell you that there is a good market out there.”

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Posted 10 years ago

“Great products delivered exactly when requested at a fantastic price”

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Posted 10 years ago

“My order was available for collection as promised (although someone else's delivery had failed to materialise).”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that someone's delivery was not properly processed. Please, in order to improve our service and investigate the case, feel free to contact us on the Customer Loyalty Team (0207 064 3000) and we will be happy to help you after the order details are provided. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great straight forward website and speedy delivery!!”

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Posted 10 years ago

“Excellent service. Quick and simple delivery”

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Posted 10 years ago

“Ordered football boots online to collect in store. The wrong size was sent. Member of staff stated that he would ask his manager to investigate and contact me. Unfortunately no follow up communication has been received”

Helpful Report

Posted 10 years ago

Thank you to contacting us. We are sorry to hear that you have experienced problems with the football boots sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 10 years ago

“I received what I ordered when the estimated time stated it would arrive. However I've just noted that there is no place to tell you how to improve, which is the entire point of reviews. Next day click and collect would be good.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. In regards to your request, you can give us your feedback through reviews.co.uk in order to help us to improve our service. You could also contact the Customer Loyalty Team (0207 064 3000) and we will be happy to speak with you. Additionally, we would like to inform you that the click&collect service provides a next day delivery if the order is placed before 12pm. Otherwise, it would be delivered in the store the day after. Please, do not hesitate to contact us for any further concern. Have a nice day.

Posted 10 years ago

“Good price for a good quality”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews