Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products at affordable prices. Excellent product choice and during/after sales services. Website and real time stock could improve, as I have ordered items in past based on website's stock availability, only to find out later that it was incorrect at a latter date, adding to additional waiting periods. Overall a good company to purchase from and wish there was more outlets in London.”

Helpful Report

Posted 10 years ago

“The website indicates part availability but the stock as the store does not match. Advice from store personnel - the website is always wrong! Ordered part for click and collect but wrong part arrives. Re-order but same wrong part arrives. The website description clearly does not match the stock.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you experienced problems with our website. We would like you to get back to us and advise about the faulty item in order to fix the problem in our website. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Great quality and price. As described!”

Helpful Report

Posted 10 years ago

“Staff are just so helpful and friendly, quality products. I mainly purchase online and collect in-store, ordering/pickup easy and I can shop too when I collect items.”

Helpful Report

Posted 10 years ago

“I liked the way I was informed of the delivery by text then entered the details at my chosen delivery point and my parcel was there. Thank you”

Helpful Report

Posted 10 years ago

“Effiency from word go! Delivery speedy. Items brilliant - made well and colours are fun! Prices are excellent. Have been successful purchases every time.”

Helpful Report

Posted 10 years ago

“Bought stuff in store and online and have never been disappointed with quality or price of products. Great range available and great value for money.favourite shop!”

Helpful Report

Posted 10 years ago

“I have purchased twice from you for my granddaughter as she does gymnastics I am so pleased with both products. Quality and size are excellent thank you.”

Helpful Report

Posted 10 years ago

“Goods were easy to order and arrived promptly”

Helpful Report

Posted 10 years ago

“Product as described. Quick and free delivery.”

Helpful Report

Posted 10 years ago

“Good products at a good price”

Helpful Report

Posted 10 years ago

“Item, a bike car rack delivered a day early!”

Helpful Report

Posted 10 years ago

“Good products and service. Sizes for children do come up a bit small though so order next size up.”

Helpful Report

Posted 10 years ago

“Great prices, great quality. Great service.”

Helpful Report

Posted 10 years ago

“There is a HUGE range of items for so many different sports and activities that everything feels incredibly well catered for. I found everything I needed from one site, which is very rare and something that makes Decathlon really stand out.”

Helpful Report

Posted 10 years ago

“Quick service”

Helpful Report

Posted 10 years ago

“Always very happy with your service....top notch”

Helpful Report

Posted 10 years ago

“Range of sizes of sandals online was great, even had half-sizes! Delivery was really fast.”

Helpful Report

Posted 10 years ago

“Great products and quick delivery.”

Helpful Report

Posted 10 years ago

“very fast delivery very pleasant staff when we picked order up from the unit in Asda at Watford”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews