Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a HUGE range of items for so many different sports and activities that everything feels incredibly well catered for. I found everything I needed from one site, which is very rare and something that makes Decathlon really stand out.”

Helpful Report

Posted 9 years ago

“Quick service”

Helpful Report

Posted 9 years ago

“Always very happy with your service....top notch”

Helpful Report

Posted 9 years ago

“Range of sizes of sandals online was great, even had half-sizes! Delivery was really fast.”

Helpful Report

Posted 9 years ago

“Great products and quick delivery.”

Helpful Report

Posted 9 years ago

“very fast delivery very pleasant staff when we picked order up from the unit in Asda at Watford”

Helpful Report

Posted 9 years ago

“Arranged for a delivery to a locker, which was meant to take 3-4 days, then got an email saying my parcel would be there the next working day, went to check, no parcel. 2 days later, get an email saying there has been an IT problem in dispatch, it's taken ages for the parcel to finally be delivered. Not great.”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery. We have been suffering difficulties with the InPost service from the last few days. After going through your account, we can confirm that your order has already been collected from the locker. Please, confirm this information in order to take further actions and accept our apologies for the inconveniences caused. Have a nice day!

Posted 9 years ago

“I had a very good experience. All my orders were as described. Service at the point of the pick up was ok as well.”

Helpful Report

Posted 9 years ago

“Best price quality ratio and selection. Wish Decathlon would come to Canada!”

Helpful Report

Posted 9 years ago

“The only issues i have with Decathlon are regarding the Click'n'collect. 1. When i went to pick up my goods there wasn't a separate counter to collect the items from and i had to wait in a long queue, whilst waiting there was a special till for card payments who were ushered through in quick fashion whilst i stood and waited & waited, this is not Click'n'collect this is click and wait & wait (Poor) 2. The I.D part, surely showing the member of staff my phone with the e-mail and relevant order number and the fact that they asked my name is more than suffice without then asking for further I.D So to summarise, until you sort these parts out i wont be back and please don't come back to me telling me its for my own benefit etc , the irony is that the customer service could easily have been first class apart from these minor but very very annoying issues”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are so sorry to hear that you have experienced problems with the click&collect service. Usually, this service is provided in order to achieve a quick customer service and that is why we have a separate stand for it. We will definitely contact the Store Manager of the Decathlon Edinburgh Store and advise him to fix this issue as your feedback does not match with our objectives at all. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The shorts I bought are comfortable and area good fit. Excellent value. Very pleased with purchase.”

Helpful Report

Posted 9 years ago

“Bad Customer Service”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with our service. We will pass your feedback to our Customer Service Manager in order to take actions. Please, feel free to contact the Customer Loyalty Team (0207 064 3000) and give a more detailed feedback about your Decathlon experience. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Ordered walking shoes. Got them quickly. Fit well. Satisfied.”

Helpful Report

Posted 9 years ago

“The boots I bought are great and such good value for money. Unfortunately your survey is very poor as it doesn't allow me to to tell you what was poor about my in store experience and why I won't be in a rush to go back. The pay tils at the Giltbrook store in Nottingham have been changed to mainly self serve. Unfortunately I had done click and collect and had to wait for ages in a very long queue for one member of staff to deal with us. This included her going off around the store to find items for a customer in front. Not a good experience and not one I particularly want to repeat, I have better things to do.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your review, we will pass your feedback to our Store Manager in Giltbrook in order to solve this issue as soon as possible. The Click&Collect service has its own stand in every single store with the goal of provide a quicker service to the customer. Please, feel free to write your feedback in the Giltbrook Store in the following link: http://www.decathlon.co.uk/en/store?store_id=PS_UK_260&rememberMe=off Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Well, from the moment I walked into the store I was made to feel very welcome, and the quality of the goods was first class.”

Helpful Report

Posted 9 years ago

“FAB designs and good quality with fast delivery.”

Helpful Report

Posted 9 years ago

“Fast deliver, great product very happy”

Helpful Report

Posted 9 years ago

“I bought this watch for my son's 40th birthday. Decathlon had the best offer and I received it within days. Very pleased with the service and the watch.”

Helpful Report

Posted 9 years ago

“I ordered Rockrider 500S Full Suspension Mountain Bike XL (order DCUK2471314 placed on the 30/07/16) and only received the product itself with no invoice, no instructions manual or any kind of guidelines, no warranty. Not very happy about the situation; please refer to nittzzu@yahoo.com for recovery.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Please, in order to give you a better advise, we would like you to contact the Customer Loyalty Team on 0207 064 3000 and they will help you with your issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Just bought a microlight Down Jacket for a negligible price.... it is such a low price that I cant remember it..”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews