Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought stuff in store and online and have never been disappointed with quality or price of products. Great range available and great value for money.favourite shop!”

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Posted 9 years ago

“I have purchased twice from you for my granddaughter as she does gymnastics I am so pleased with both products. Quality and size are excellent thank you.”

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Posted 9 years ago

“Goods were easy to order and arrived promptly”

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Posted 9 years ago

“Product as described. Quick and free delivery.”

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Posted 9 years ago

“Good products at a good price”

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Posted 9 years ago

“Item, a bike car rack delivered a day early!”

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Posted 9 years ago

“Good products and service. Sizes for children do come up a bit small though so order next size up.”

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Posted 9 years ago

“Great prices, great quality. Great service.”

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Posted 9 years ago

“There is a HUGE range of items for so many different sports and activities that everything feels incredibly well catered for. I found everything I needed from one site, which is very rare and something that makes Decathlon really stand out.”

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Posted 9 years ago

“Quick service”

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Posted 9 years ago

“Always very happy with your service....top notch”

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Posted 9 years ago

“Range of sizes of sandals online was great, even had half-sizes! Delivery was really fast.”

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Posted 9 years ago

“Great products and quick delivery.”

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Posted 9 years ago

“very fast delivery very pleasant staff when we picked order up from the unit in Asda at Watford”

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Posted 9 years ago

“Arranged for a delivery to a locker, which was meant to take 3-4 days, then got an email saying my parcel would be there the next working day, went to check, no parcel. 2 days later, get an email saying there has been an IT problem in dispatch, it's taken ages for the parcel to finally be delivered. Not great.”

Helpful Report

Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have experienced problems with your delivery. We have been suffering difficulties with the InPost service from the last few days. After going through your account, we can confirm that your order has already been collected from the locker. Please, confirm this information in order to take further actions and accept our apologies for the inconveniences caused. Have a nice day!

Posted 9 years ago

“I had a very good experience. All my orders were as described. Service at the point of the pick up was ok as well.”

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Posted 9 years ago

“Best price quality ratio and selection. Wish Decathlon would come to Canada!”

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Posted 9 years ago

“The only issues i have with Decathlon are regarding the Click'n'collect. 1. When i went to pick up my goods there wasn't a separate counter to collect the items from and i had to wait in a long queue, whilst waiting there was a special till for card payments who were ushered through in quick fashion whilst i stood and waited & waited, this is not Click'n'collect this is click and wait & wait (Poor) 2. The I.D part, surely showing the member of staff my phone with the e-mail and relevant order number and the fact that they asked my name is more than suffice without then asking for further I.D So to summarise, until you sort these parts out i wont be back and please don't come back to me telling me its for my own benefit etc , the irony is that the customer service could easily have been first class apart from these minor but very very annoying issues”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are so sorry to hear that you have experienced problems with the click&collect service. Usually, this service is provided in order to achieve a quick customer service and that is why we have a separate stand for it. We will definitely contact the Store Manager of the Decathlon Edinburgh Store and advise him to fix this issue as your feedback does not match with our objectives at all. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The shorts I bought are comfortable and area good fit. Excellent value. Very pleased with purchase.”

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Posted 9 years ago

“Bad Customer Service”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with our service. We will pass your feedback to our Customer Service Manager in order to take actions. Please, feel free to contact the Customer Loyalty Team (0207 064 3000) and give a more detailed feedback about your Decathlon experience. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews