Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful staff, reasonably priced goods.”

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Posted 9 years ago

“Ease of return &refund”

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Posted 9 years ago

“I made an order for click and collect at a local branch at 5 pm on a Saturday and the item was ready for collection first thing on the following Monday. What a service. You couldn't ask for a better delivery.”

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Posted 9 years ago

“Not impressed with the confused information relating to projected delivery dates given on the website at time of order. Online service gives date X, only to be given date Y when it comes to delivery despatch. Not good if you are relying on date to meet a deliver timescale in time for a birthday present for example (as we did).”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are already looking into this issue and we will try to solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Prompt service in shop and delivery”

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Posted 9 years ago

“Great swimsuit in a style that I like, but find hard to buy. Delivery, size change and resend all went smoothly.”

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Posted 9 years ago

“The customer service is exceptional. I called regarding a return and exchange and was politely and quickly provided with answers and 2 days later the items I was hoping for. The swimwear appears to be of a very high quality.”

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Posted 9 years ago

“I ordered some really nice zip-off kids trousers. Fit and quality seems good, also lightweight and easy to pack away. Only negative was that the colour was said to be grey but in the end was fairly green- kids were OK with it but I would have preferred the grey colour on the website.”

Decathlon 4 star review on 9th August 2016

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Posted 9 years ago

“Still not received my goods which was supposed to arrive on the 3rd.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. After tracking your order in InPost, we can confirm that it has been sent back to us after staying for three days in the locker. We would like you to contact us in the Customer Loyalty Team (0207 064 3000) in order to find the most suitable option for you and take actions. You can contact us . Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Speedy delivery”

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Posted 9 years ago

“Excellent price for a quality item”

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Posted 9 years ago

“Good communication, fast delivery and product of a high quality. Excellent value for money.”

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Posted 9 years ago

“Item faulty. Down to the customer to pay the postage and the item being heavy it is costly. Its OK if you live near a store we don't. We won't by again.”

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Posted 9 years ago

Thank you for getting back to us. We are sorry to hear that you have received a faulty item. Our return policy states that if your order is faulty, www.decathlon.co.uk will pay for the cost of return. Please contact our Customer Loyalty Team to organise this return in the 0207 064 3000. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“The choice and on time delivery. But, not knowledgeable staff.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you did not receive an acceptable customer service in the Sheffield Store when collecting your order. We will send your feedback to our Store Manager in order to improve the store service and avoid it occurring again. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Good reliable quick delivery sham they charge for delivery and wasn't next day for charging”

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Posted 9 years ago

“Good products and service (snorkels)”

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Posted 9 years ago

“fast delivery”

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Posted 9 years ago

“Prompt deliver. Goods received as described ...would not hesitate shopping on this site again”

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Posted 9 years ago

“Very fast and efficient thank you.”

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Posted 9 years ago

“Decathlon consistently delivers high quality products for cyclists at very competitive pricing. Everything from competition pedigree road bikes down to cycling socks; it's all there and at affordable pricing.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews