Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered walking shoes. Got them quickly. Fit well. Satisfied.”

Helpful Report

Posted 9 years ago

“The boots I bought are great and such good value for money. Unfortunately your survey is very poor as it doesn't allow me to to tell you what was poor about my in store experience and why I won't be in a rush to go back. The pay tils at the Giltbrook store in Nottingham have been changed to mainly self serve. Unfortunately I had done click and collect and had to wait for ages in a very long queue for one member of staff to deal with us. This included her going off around the store to find items for a customer in front. Not a good experience and not one I particularly want to repeat, I have better things to do.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. In regards to your review, we will pass your feedback to our Store Manager in Giltbrook in order to solve this issue as soon as possible. The Click&Collect service has its own stand in every single store with the goal of provide a quicker service to the customer. Please, feel free to write your feedback in the Giltbrook Store in the following link: http://www.decathlon.co.uk/en/store?store_id=PS_UK_260&rememberMe=off Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Well, from the moment I walked into the store I was made to feel very welcome, and the quality of the goods was first class.”

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Posted 9 years ago

“FAB designs and good quality with fast delivery.”

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Posted 9 years ago

“Fast deliver, great product very happy”

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Posted 9 years ago

“I bought this watch for my son's 40th birthday. Decathlon had the best offer and I received it within days. Very pleased with the service and the watch.”

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Posted 9 years ago

“I ordered Rockrider 500S Full Suspension Mountain Bike XL (order DCUK2471314 placed on the 30/07/16) and only received the product itself with no invoice, no instructions manual or any kind of guidelines, no warranty. Not very happy about the situation; please refer to nittzzu@yahoo.com for recovery.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. Please, in order to give you a better advise, we would like you to contact the Customer Loyalty Team on 0207 064 3000 and they will help you with your issue. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Just bought a microlight Down Jacket for a negligible price.... it is such a low price that I cant remember it..”

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Posted 9 years ago

“Easy online order, quick delivery. Had to exchange for a different size but all easy. Bought UV tops for holiday to Florida. Tried and tested. All good.”

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Posted 9 years ago

“excellent service ordered Saturday delivered Tuesday”

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Posted 9 years ago

“The price and quality of the kit”

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Posted 9 years ago

“You had what I needed and you sent it in quick time.”

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Posted 9 years ago

“Ordered product from the sale. Excellent value for money. Ordered to store for collection. Fast & efficient service. Great communication in regards to order and collection.”

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Posted 9 years ago

“Offer wonderful products and even more wonderful customer service!”

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Posted 9 years ago

“What I order arrives pretty much as expected, all the goods arrive and well packaged and the price is better than most. Everything I have purchased is the quality I expected for the price. I loath being impressed, but so far so good.”

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Posted 9 years ago

“As a fitness enthusiast and lover of the outdoors for many years I always appreciate good equipment and clothing etc. Both in person and via mail order I have bought e=several itesm from Decathlon recently, e,g running shoes, walking and Nordic walking shoes, swimming training aids etc.The quality and value is first class. Three cheers Decathlon!”

Helpful Report

Posted 9 years ago

“Excellent service, and product just as it said it was. Very happy customer. Thanks”

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Posted 9 years ago

“Always easy to order and great service with delivery, only complaint is that the running socks gave me a horrid blister and it says you should be able to do at least 10k in them :(”

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Posted 9 years ago

“Great service, fantastic produce and speedy delivery.”

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Posted 9 years ago

“The 2 swimming costumes I ordered were supposed to be age 10 but they barely fitted my slim 8 year old. There were a good price though to be fair - but I had hoped to get more wear out of them.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,536 reviews