Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,528 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy online order, quick delivery. Had to exchange for a different size but all easy. Bought UV tops for holiday to Florida. Tried and tested. All good.”

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Posted 9 years ago

“excellent service ordered Saturday delivered Tuesday”

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Posted 9 years ago

“The price and quality of the kit”

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Posted 9 years ago

“You had what I needed and you sent it in quick time.”

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Posted 9 years ago

“Ordered product from the sale. Excellent value for money. Ordered to store for collection. Fast & efficient service. Great communication in regards to order and collection.”

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Posted 9 years ago

“Offer wonderful products and even more wonderful customer service!”

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Posted 9 years ago

“What I order arrives pretty much as expected, all the goods arrive and well packaged and the price is better than most. Everything I have purchased is the quality I expected for the price. I loath being impressed, but so far so good.”

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Posted 9 years ago

“As a fitness enthusiast and lover of the outdoors for many years I always appreciate good equipment and clothing etc. Both in person and via mail order I have bought e=several itesm from Decathlon recently, e,g running shoes, walking and Nordic walking shoes, swimming training aids etc.The quality and value is first class. Three cheers Decathlon!”

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Posted 9 years ago

“Excellent service, and product just as it said it was. Very happy customer. Thanks”

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Posted 9 years ago

“Always easy to order and great service with delivery, only complaint is that the running socks gave me a horrid blister and it says you should be able to do at least 10k in them :(”

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Posted 9 years ago

“Great service, fantastic produce and speedy delivery.”

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Posted 9 years ago

“The 2 swimming costumes I ordered were supposed to be age 10 but they barely fitted my slim 8 year old. There were a good price though to be fair - but I had hoped to get more wear out of them.”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the size of the item purchased. We are already looking into this problem and will solve it as soon as possible. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 9 years ago

“Incredibly fast (two days) free delivery, easy to follow instructions, easy to assemble and brilliant value for my first road bike. Looks great too!”

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Posted 9 years ago

“easy to navigate web page and quick delivery of well packaged item”

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Posted 9 years ago

“Delivered items quickly to the store. Offers a good range of sensibly priced products.”

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Posted 9 years ago

“iv found the service has been very good. If there was something I wanted to know and the person who was dealing with me didn't know then they would find someone who could help me. Overall just friendly and helpful staff. What more could you ask for”

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Posted 9 years ago

“Very efficient service”

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Posted 9 years ago

“I ordered an item to be delivered a no store in my area. Delivery was extremely quick and there was excellent email support and parcel tracking so that I knew when order would arrive. Excellent customer service.”

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Posted 9 years ago

“Product is as described, good accurate sizing. Excellent price as in sale. Very impressed with delivery, usually weekend gets in way, but came very quickly and via post so no hanging around. Only query would be please keep more larger sizes in stock. They sell out very quickly, especially in saletime, that should tell you that there is a good market out there.”

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Posted 9 years ago

“Great products delivered exactly when requested at a fantastic price”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,528 reviews