Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gazebo arrived 2 days after specified delivery date and therefore too late for camping trip. I phoned up after 1 day to cancel and was told it has been cancelled and refunded but alas it arrived whilst I was away and then no refund. Dissapointed as I love decathlon normally!”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We have sent you an email with a suitable solution and we will be waiting for your response to confirm that you are OK with it. Thank you very much for your patience. Have a nice day.

Posted 10 years ago

“ultra quick dispatch and delivery. Turnaround time was less than 24 hours.”

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Posted 10 years ago

“Allowed me to return goods in exchange for others. Very helpful.”

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Posted 10 years ago

“Good service. I recently bought a squash racket, however it broke within my first day of use. The customer service department was able to quickly and efficiently replace this racket. I was very grateful for their help”

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Posted 10 years ago

“good prices excellent service”

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Posted 10 years ago

“Excellent returns policy. Single pole broke in a tent, that individual pole wasn't in stock, so shipped for free an entire pole set - couldn't have asked for more.”

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Posted 10 years ago

“it was alright.”

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Posted 10 years ago

“Fast delivery. Did exactly what they said, good product.”

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Posted 10 years ago

“What went wrong you sent me the wrong size I selected a 8 and a half and you sent a nine and a defect pair of trainers the right trainer is different from the left one its discusting how you can get away with this”

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Posted 10 years ago

Thank you for getting back to us. We would like to inform you that we have contact you by email in order to solve this issue. Please, confirm what would be the most suitable option for you in order to proceed. Thank you very much for your patience. Have a nice day.

Posted 10 years ago

“Great product,excellent price!”

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Posted 10 years ago

“Quality goods, prices and service”

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Posted 10 years ago

“Excellent customer service, fast delivery, amazing returns policy.”

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Posted 10 years ago

“Friendly and Professional”

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Posted 10 years ago

“Great service”

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Posted 10 years ago

“Easy with the delivery with the locker system ! but the size are quite small.”

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Posted 10 years ago

“Great item and fab for kids but the lid was broken when it arrived :(”

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Posted 10 years ago

“Good quality for decent prices.”

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Posted 10 years ago

“We absolutely love Decathlon and its brands. Back in Spain all our water, cycling, hiking and camping equipevent was purchased at Decathlon, and we are very happy that now we can do the same here in UK. We had small issie with our 4.1 tent but it was resolved immediately and replaced with the new one. Only last two weekends we have spent more time and money in Decathlon than in all year. But we are smiling happy customers. Thank you.”

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Posted 10 years ago

“I love the range of products available at Decathlon, and the prices the great too!”

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Posted 10 years ago

“Lack of knowledge: I recently purchased a mountain bike from your store in Southampton and although the staff were very helpful and friendly, they did not offer me any advice on the bike. I returned the bike a couple days later as I didn't feel it was suitable for my style of riding. The staff tried to assist with other options but they just didn't really seem to know what they were talking about and didn't give me confidence. I went on to purchase a bike from a specialist shop, where the staff clearly demonstrated their knowledge in the bikes and even managed to convince me to spend well over my budget! I do however find your store offers good value on accessories and clothing, which I will continue to browse and purchase, but I have lost confidence in any bigger capital purchases with Decathlon.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews