Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brill perfect items and perfect service thank you”

Helpful Report

Posted 10 years ago

“First of all the customer service is exceptional. The staff well- trained and are more than willing to go that extra mile to help a customer. Next are the products which are innovative, quality, exciting and good value for money. Finally, the range of products is huge. Even though I am a cycling enthusiast, I love mixing and matching different products from other sport departments. I can honestly say that Decathlon is my happy place.”

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Posted 10 years ago

“Very friendly and helpful”

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Posted 10 years ago

“My order arrived very quickly (a day or two before i expected it), and it was of a very high quality considering the reasonable cost.”

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Posted 10 years ago

“products ok for price but delivery to store took 4 days from date of order .... too long”

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Posted 10 years ago

Thank you for contacting us. We are sorry you have experienced problems with the delivery date of your parcel. After going through your account, we can confirm that your order was placed the 31/07 at 19:14 and delivered in the Edinburgh store by the 3th of August. For further occasions, we would like to inform you we can make next day delivery if the order is placed before 12pm. Anyway, please accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“very co-operative & knowledgeable staff. very pleased when Milton Keynes shop exchanged my new bike when i found it damaged.”

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Posted 10 years ago

“good clothing, value for money”

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Posted 10 years ago

“They have so much 'kit' that is good quality and affordable”

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Posted 10 years ago

“Item arrived quickly on time. Excellent service. Highly recommended.”

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Posted 10 years ago

“Great quality with a great price. Also great customer service.”

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Posted 10 years ago

“I now have 2brown jumpers I really only w anted to own 1 The colours are a bit strange when grey means brown”

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Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with the colours of the golf pullovers. We will send your feedback to our UK Product Manager in order to take this issue into consideration for future occasions. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 10 years ago

“Excellent price and easy to use site with great loyalty. Thanks decathlon”

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Posted 10 years ago

“Easy to.pick up and products are supetb”

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Posted 10 years ago

“Very good quality product, big range so more choise .”

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Posted 10 years ago

“EXCELLENT SERVICE COULDNT BE HAPPIER”

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Posted 10 years ago

“Kind personal”

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Posted 10 years ago

“Fantastic product, really reasonable price, delivery exactly on time! What more can I say, one very happy son with a great new bow and arrow with target which I'm positive he's going to enjoy for a very long time!”

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Posted 10 years ago

“Excellent range of items at good prices. The bikes we bought for our 6 and 8 year olds are amazing quality so much so that my husband now wants a new one- from Decathlon!”

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Posted 10 years ago

“Decathlon always have very good quality clothing at very reasonable prices and usually dispatch items very quickly. A great place to shop :)”

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Posted 10 years ago

“great quality, good fit, good size range small and large, fast delivery.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews