Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a girls tennis skirt/shorts online, very good quality and excellent price. Order was processed and delivered to Eastlands store very quickly, staff were very helpful and polite.”

Helpful Report

Posted 9 years ago

“Not used yet but husband & son both pleased with wellies. Great, fast service”

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Posted 9 years ago

“Website can be a wee bit tricky to navigate and several items have limited sizes/stock but overall good value for money.”

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Posted 9 years ago

“Delivery is ridiculously slow - and the delay is at the processing end where it took them a week to process the order before sending me notification of dispatch. This is much much longer what they promise at the point of ordering.”

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Posted 9 years ago

Thank you for writing your review. We are sorry to hear that you have experienced delays in the delivery of your order. After going through your account, we have checked that some of the items you bought were coming from our international warehouse, and that is the reason why they took more than normal to arrive to the UK. In addition, our delivery dates are always estimated so we are not able to promise an exact date of delivery. However, we will take into account your feedback in order to improve our service and try to accelerate the delivery process. Thank you very much for your time. Have a nice day!

Posted 9 years ago

“Great to order on line and collect in store”

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Posted 9 years ago

“Great product range. Terrific Returns Service. Very Helpful Staff. Have purchased 4 Tribord Easy Breather Masks all exceptional. Only down side is that there are other products that look exactely the same (slightly more expensive) and have a sought after addition of a - Link on the front of the mask for a Camera - The Easy Breather ????? for some reason does not have this. New Carry Bag is significantly better than the "Net Type". Should make the Small to Medium and Medium to Large in all colours and the Large to Extra Large in all colours. The excuse that the Small to Large are for smaller faces and thus the Large to Extra Large is not required in Pink or Aqua does not really wash.”

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Posted 9 years ago

“Bought two wetsuits for my wife and myself for holiday in men's large and ladies medium, delivered very quickly, but both were far too small, exchanged for men's xl and ladies L, they were still abit on the small side, but decided to keep them as we were going on holiday the next day. My advice would be order two sizes bigger!”

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Posted 9 years ago

“great service all round.”

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Posted 9 years ago

“Hello, I had tried change the order I made, (put one more item) I send an email a few hours after the payment and only I get a response two days after the delivery... I did not understand why it was not possible to add one more item and the reply two days after saying that is not possible it was a poor service... kind regards Pedro”

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Posted 9 years ago

“Good quality products at reasonable prices, web site could be a bit more user friendly, can't transfer wish list to checkout in one go and some parts can't be ordered online ( low value parts), even if being ordered with other items that can be.”

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Posted 9 years ago

“everything you,ll ever need under one roof.”

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Posted 9 years ago

“I bought a pop up base second and camping table. Both arrived promptly and are easy to put up and put away. Very happy with my purchases.”

Decathlon 5 star review on 24th July 2016

Helpful Report

Posted 9 years ago

“I really like Decathlon as a one-stop sports store. There is a great range of products across a great range of sports. Sometimes you have to be careful about the sizes, overall a great place to do your sports shopping. Occasionally some products are not available, but that is the same everywhere.”

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Posted 9 years ago

“Excellent value for money and freat quality products. The staff in Southampton branch are always really friendly and helpful and have great product knowledge”

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Posted 9 years ago

“BOUGHT 2 UNDERVEST GREAT VALUE FOR MONEY SPEEDY SERVICE”

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Posted 9 years ago

“I got exactly what I was looking for, which I'd failed to find for a reasonable price even online. When I collected them they were of great quality, and we even bought more items in store that day. Will definitely be going back.”

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Posted 9 years ago

“Easy to order. Easy to return. Products were not fantastic quality, but good for price paid.”

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Posted 9 years ago

“I think Decathlon is awesome! Their own products are very well designed, well made and very affordable. As a sporty family, it's our go-to place to shop. I rarely bother looking anywhere else. Keep doing what you're doing!”

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Posted 9 years ago

“Should be more stock in the shops.”

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Posted 9 years ago

“Rasonable selection of products. Website can be hard to follow and desriptions are not always correct.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews