Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and prices. I did find the sizing of garments a little confusing.”

Helpful Report

Posted 10 years ago

“Very impressed with Decathlon so far. Ordered a Triban 3 road bike that was delivered quickly. I did have an initial set up issue with the gears but they were helpful in getting this resolved.”

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Posted 10 years ago

“Excellent quality and value for money. We purchased a bicycle rack for our 2 bikes, which now stand proud in our garage instead of leaning and taking up awkward space.”

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Posted 10 years ago

“I purchased 2 small back packs for an upcoming holiday. We used them alot whilst away and found them to be very tough standing up to plenty of abuse. I was very happy with my purchase.”

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Posted 10 years ago

“What can I say.... never used Decathlon before but heard some good things and thought I'd give them a go. I LOVE my new bike. It's perfect for me, really tough good construction, great finish and a great ride. I'm already looking at buying another from them for some road work. Highly recommended supplier. The only slight annoyance was the delivery which was failed 3 times before I opted to drive to the depot and collect it myself. That's probably more to do with DHL than Decathlon but it did mean I had to wait for my new toy and no big kid likes to wait. That aside I'm delighted with my purchase!”

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Posted 10 years ago

“Everything I have ordered has been delivers all within the timescale stated. Also I was very impressed with the return policy. The lady I spoke to on the phone about my return (post office/royal mail) was as helpful as anyone could be. Even though they hadn't received my items the Lady still credited myself as I provided the code from my receipt at the post office along with my order number. I was very impressed with how quick it was done. Thnkyou to the lady in question, I will shoo again without question.”

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Posted 10 years ago

“The website is easy to navigate, the staff at the Warrington store are really friendly and the product I bought was a good price, fits well and so far is robust.”

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Posted 10 years ago

“Waited 31/2weeks for delivery (well beyond the promised dispatching date) only for the whole order to be canceled because by that time my credit card had expired and my new one had validated. There was no communication as to the reasons for the delay or a new shipping date given. A lot of the products on the website were also out of stock and sizing is tricky to work out particularly for gloves. It is not always clear if the sizes are junior or ladies.”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear that you have experienced problems with your order. We are working on reducing our time of delivery. About the sizing, we will pass your feedback to our product manager in order to improve our service. Thank you very much for taking your time writing the review. Have a nice day!

Posted 10 years ago

“Have recently ordered a number of items...all proving to be fantastic products of high quality. Speedy service.”

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Posted 10 years ago

“Second time I've ordered online, easy to use website, products in stock and speedy delivery to my local store for click and collect. Definitely do it again!”

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Posted 10 years ago

“Great costumer service and support.”

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Posted 10 years ago

“Overall good, but spoiled by unrealistic postage cost”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are happy to hear that you had an overall good experience in Decathlon. In regards to the shipping cost we will send your feedback to our Logistics Manager in order to take this review into a deeper consideration. We will work on it and try to improve our service. Have a nice day!

Posted 10 years ago

“Two items I added to my basket were not in stock. I then selected another item, which was also not in stock. If something is not in stock it should indicated on the website.”

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Posted 10 years ago

“Ordered a girls tennis skirt/shorts online, very good quality and excellent price. Order was processed and delivered to Eastlands store very quickly, staff were very helpful and polite.”

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Posted 10 years ago

“Not used yet but husband & son both pleased with wellies. Great, fast service”

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Posted 10 years ago

“Website can be a wee bit tricky to navigate and several items have limited sizes/stock but overall good value for money.”

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Posted 10 years ago

“Delivery is ridiculously slow - and the delay is at the processing end where it took them a week to process the order before sending me notification of dispatch. This is much much longer what they promise at the point of ordering.”

Helpful Report

Posted 10 years ago

Thank you for writing your review. We are sorry to hear that you have experienced delays in the delivery of your order. After going through your account, we have checked that some of the items you bought were coming from our international warehouse, and that is the reason why they took more than normal to arrive to the UK. In addition, our delivery dates are always estimated so we are not able to promise an exact date of delivery. However, we will take into account your feedback in order to improve our service and try to accelerate the delivery process. Thank you very much for your time. Have a nice day!

Posted 10 years ago

“Great to order on line and collect in store”

Helpful Report

Posted 10 years ago

“Great product range. Terrific Returns Service. Very Helpful Staff. Have purchased 4 Tribord Easy Breather Masks all exceptional. Only down side is that there are other products that look exactely the same (slightly more expensive) and have a sought after addition of a - Link on the front of the mask for a Camera - The Easy Breather ????? for some reason does not have this. New Carry Bag is significantly better than the "Net Type". Should make the Small to Medium and Medium to Large in all colours and the Large to Extra Large in all colours. The excuse that the Small to Large are for smaller faces and thus the Large to Extra Large is not required in Pink or Aqua does not really wash.”

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Posted 10 years ago

“Bought two wetsuits for my wife and myself for holiday in men's large and ladies medium, delivered very quickly, but both were far too small, exchanged for men's xl and ladies L, they were still abit on the small side, but decided to keep them as we were going on holiday the next day. My advice would be order two sizes bigger!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews