Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from start to finish. Items are great value for money.”

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Posted 9 years ago

“its great that emma keeps us up to date on new/affordable gear comes available.Over the moon with the walking boots,24-99,quechua make,great product at affordable price.”

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Posted 9 years ago

“I have you Decathlon for a verity of sporting goods, for different members of the family. There is always a wide selection regardless of what sport and prices to suit all budgets. I recently purchased some fishing take that wasn't available at our local store so I had it delivered there at no cost. Arrived within a couple of days and was kept updated as to the delivery constantly. Highly recommended”

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Posted 9 years ago

“always pleased with service and quality, thanks”

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Posted 9 years ago

“The air tank was damaged when I picked it up from the store - they reduced the price and told me where to get it fixed - I accepted as I wanted to dive that weekend.”

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Posted 9 years ago

“Ordered wheels online took a while as not in stock but arrived and exceeded my expectations, nice looking, strong and light, what more could you want?”

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Posted 9 years ago

“The service from decathlon was good and responsive, however it needed to be responsive as the first bike delivered was faulty. Replacement was arranged quickly and service was good. Regrettably the second bike also had problems - the whole back brake fell off.”

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Posted 9 years ago

“My overall buying experience at Decathlon was quit good up until my last purchase When I was quit disappointed from one of the products. I wrote a review on Decathlon web site regarding that particular product but the review was never published and totally ignored by Decathlon.”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you have experienced problems with one of your items. In regards to your review, we usually publish all our comments on our website, both positive and negative, so it must have been a technical problem. Please, if you have any issue, do not hesitate to contact the Customer Loyalty Team and we will be pleased to help you. Thank you very much for publish your feedback. Have a nice day!

Posted 9 years ago

“Simply the best store!”

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Posted 9 years ago

“Delivery was fast and the goods were good and lovely to wear”

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Posted 9 years ago

“The jumper is a present for a friend and I bought it on recommendation of my partner who bough one and he loves it. It is a good product for the price and looks very smart.”

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Posted 9 years ago

“Rarely write reviews, but Decathlon really does deserve a great review. Brilliant service all round - excellent prices, products, website, sales, returns policy and pleasant, helpful staff. There's many businesses that could learn a thing or two from this company.”

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Posted 9 years ago

“Quick service. At lakeside store staff were very helpful.”

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Posted 9 years ago

“I like the good selection of products for loads of sports, great value and generally good quality- bearing in mind that you get what you pay for. Cheaper items often have compromises on material quality etc, but still recommend!”

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Posted 9 years ago

“easy to order and delivered within the timescale”

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Posted 9 years ago

“Good products at a competitive price, easy to order and collect from local store.”

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Posted 9 years ago

“Amazing products for quality and price delivered very quickly. Good website experience and great customer service!”

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Posted 9 years ago

“Still waiting for item after stated delivery day, no contact from Decathlon”

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Posted 9 years ago

Thank you for contacting us. We are sorry to hear that you did not have notices from us when needed. Please, in order to go through your account, provide us your order number or contact with the Customer Loyalty Team so they can give you all the details of the status of your order. Thank you very much. Have a nice day!

Posted 9 years ago

“I visited the braehead store on the 21/04/2016 for the first time. Normally I use another bicycle store. However my Sister has recommended Decathlon several times as she is always delighted with the products, service and sales assistants. I would like to state that I will certainly return to your store due to the Excellent service received by your staff who are very approachable, knowledge and efficient.”

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Posted 9 years ago

“After a mix up with the click and collect service a lovely assistant called George helped me. He was very knowledgeable and informative and went out of his way to help me.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews