Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned an item 6 months ago through post had no refund. Emailed several times no reply. Never ordering again passed off is an under statement I was not donating my money I'm a mum of 3 I expected my money back or a replacement item but I had nothing!”

Helpful Report

Posted 9 years ago

Dear Customer, we are terribly sorry to learn you are awaiting your replacement, we have reviewed the account connected to the email used to sent your review, there has been no contact from this email, the email notifications are sent from a no reply email address, if you replied to one of these email you should have received a notification back advising it failed. We will further investigate your return and contact you once we have an update. Please accept our sincerest apologies for the delay.

Posted 9 years ago

“Good speedy delivery, product in excellent working condition. Meeting all our needs.”

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Posted 9 years ago

“Gave the Decathlon bag to grandson for trip to France. An excellent product, does what it says on the tin”

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Posted 9 years ago

“Our parcel was delivered to completely the wrong address. Thankfully there are still some good people in the world and they tracked us down. I love Decathlon but they need to use a delivery company whose drivers are able to deliver to the right address.”

Helpful Report

Posted 9 years ago

Dear Georgina, we are sorry to learn you experienced difficulties due to your order being delivered to a different address. In cases like such as yours it will be indicated on your tracking code e.g. NUM 4 NXT DOOR, delivery couriers will deliver to the neighbouring address if there is no recipient available to receive the delivery at the given address, we apologise this was the decision taken without your prior knowledge and will file your complaint to escalate with DHL in our next meeting.

Posted 9 years ago

“The air seconds famaly 4 was perfect for my camping trip plenty of room in the bed room and the seating area I still think the canopy over the door dose need redesigning that's why I went for the tarp over the door setting up was so easy I was pitched in less than 10 minutes and the same amount of time to pack away”

Decathlon 5 star review on 1st July 2016

Helpful Report

Posted 9 years ago

“I was impressed with the quality of the items I ordered, the quick delivery and very good value.”

Helpful Report

Posted 9 years ago

“Had a very unfortunate experience ordering from Decathlon online ordered two BTwin mtbs 10 days ago and was twice sent one of the bikes with a faulty braking system, spent around 10 days on phone to Decathlon online centre and waiting home for collections of faulty bikes and delivery of replacement (again faulty bike)customer service said would sent 2nd faulty bike to my nearest Decathlon store for repair which happened to be Wednesbury store- thank goodness my sanity and confidence in Decathlon was restored after being customers of Decathlon Btwin for some years at this store with no problems, I cannot thank the staff at this store enough for correcting this situation. Many thanks to Jodi (first point of contact when tracking the progress on my bike) dealing with my call quickly and efficiently, the staff in the cycle workshop for helpful updates on situation, and a special thanks to David from cycle service and repairs who on realising my bike may not make the overnight delivery schedule, delivered my bike to my door in his own time and in his own vehicle, not too impressed with lack of interest and response from online customer service (no communication at all) but staff in store at Decathlon Wednesbury duck all the boxes for customer service, personal interest, efficiency,and in David's case really going the extra Mike!! A big thank you!!”

Helpful Report

Posted 9 years ago

“I cannot praise Decathlon enough for the way they dealt with my problem following a critical review I gave. I was offered a straightforward money back despite owning the product for over 2 years, although only used 4 or 5 times. That's real customer service!”

Helpful Report

Posted 9 years ago

“Im now on holiday in Croatia and im having such fun with my easybreathe snorkel mask so easy to set up and all i can say is WOW. Many thanks brilliant product”

Helpful Report

Posted 9 years ago

“Everything great, delivery can be slow though (I'm based in London, delivery last time took 12 days)”

Helpful Report

Posted 9 years ago

“Made an order including a variety of tops, shorts, running stuff, the parcel arrived quickly, the items fit well and are good value for money.”

Helpful Report

Posted 9 years ago

“Your service was excellent can't say better than that.”

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Posted 9 years ago

“Very good value and quality when compared to other product on the market. Highly recommended.”

Helpful Report

Posted 9 years ago

“Needed a good sized tent for Glastonbury and this one was ideal with a great price.”

Helpful Report

Posted 9 years ago

“Bike excellent. Delivery though was meant to be to Bury, Lancs but ended up at Heathrow! Frantic calls had to be made as this was a birthday present. Got it couriered up in the nick of time.”

Helpful Report

Posted 9 years ago

Dear Kirsten, Thank you for taking the time to review your experience with Decathlon. We are sorry to learn you experienced difficulties with the delivery and are happy that this since been resolved and arrived in time to be presented. We hope that the birthday individual is enjoying their riding experience. Have a wonderful day!

Posted 9 years ago

“In terms of quality of website, ease of ordering, quality of products, product range and value for money, I am completely delighted with the service from Decathlon. However, many of the goods were ordered specifically as prizes for the successful completion of a college course and unfortunately, they arrived 3 days late for the presentation event. Eventually, once the students received their prizes, they were really pleased with them, but I was disappointed that they were late.”

Helpful Report

Posted 9 years ago

“Fantastic service and products!! Arrived a day early. Thank you.”

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Posted 9 years ago

“I bought a bike from Decathlon and although the delivery was fast my bike turned up with no peddles, the handle bars put on backwards and the wires pulled out from the back dynamo light. The bike is otherwise quite nice but I was a bit disappointed for the price.”

Helpful Report

Posted 9 years ago

Dear Emily, thank you for taking the time to review your experience with Decathlon. We are sorry to learn your bike arrived incomplete with faults to the handlebar and lighting, if there is anyway we can assist you please contact our Customer Loyalty Team on 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs to find a solution. If this has since been resolved we hope you enjoy your riding experience! Have a wonderful day.

Posted 9 years ago

“Whole order was dealt with almost faultlessly, by very pleasant staff at the Willenhall Branch. My only criticism is that my package was not at the 'Pick-up' point where it should have been when I went to collect. I thus had to wait while the parcel was located. One item, (inflatable mattress) may be faulty. Am checking soon so we may have to see how the Returns system works out.”

Helpful Report

Posted 9 years ago

“Just driven all the way from Blackpool to Bolton to try and buy a pair of ski boots X 2 for my wife and I Frustrated to find there aren't any in the shop. Don't want to buy online as have to check they fit etc!!! Also we were told there won't be any at Warrington store Is there a note on the website that we have missed saying they are not in the store ?? What a waste of a morning !”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your experience with Decathlon, we are sorry to learn your recent trip to Decathlon Bolton was negative. We regret to inform you that our range of ski items are not available in Decathlon stores all year round as the stock will change depending on the season. Our stores will receive a range of ski items this coming October which will be available during the winter season. Our returns policy is 365 days so if purchased online and not suitable it can be posted back for an exchange or a refund or alternatively returned to a Decathlon store for more information please visit http://www.decathlon.co.uk/return-policy.html. If you have further questions or concerns please do not hesitate to contact our Customer Loyalty Team either via tel 0207 064 3000 or via our contact form https://www.decathlon.co.uk/en/contactUs. Have a wonderful day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews