Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the overall service. Was looking for a decent inflatable kayak at an affordable price and was not disappointed. Also easily found inexpensive accessories (car powered pump & adjustable paddles) easily. I have already used the products several times and I'm extremely satisfied with the quality. Delivery was smooth and on time and I will definitely be shopping at Decathlon again.”

Helpful Report

Posted 10 years ago

“I got to know Decathlon when I was on holidays in Nice and later they opened branch in Dubai where I lived at the time. I like the choice and quality of products and think they are good value for money. I live in New Zealand now and unfortunately, have no choice but to buy in UK and have it sent to a depot in UK and later have it forwarded to NZ. There is an Australian branch, but they don't send it to NZ yet, so this is my only complain is that postage is complicated. I would rather prefer to buy it from Decathlon and have Decathlon send it directly to me either by Royal Mail or even courtier, to avoid extra hassle and time.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“Dechatlon's items are fantastic, and I always find what I need for my trainings both online and into the shop. The staff is always happy to help me out when I have an enquiry! I love it! ;)”

Helpful Report

Posted 10 years ago

“tee shirts arrived quickly and were very good quality”

Helpful Report

Posted 10 years ago

“Have been buying my sports gear from Decathlon for some time. The fit is good but the colours are not as advertised. Have ordered a few "pink" products which have turned out to be a very bright orange!.”

Helpful Report

Posted 10 years ago

“My purchase was a present. It would be good to have the option to put present or a note in observations so that the person receiving the goods doesn't receive the invoice too ( I don't know whether there was anything in the package indicating the price). Also I was buying the present for a family member in the UK when I live abroad and it wouldn't let me put a foreign address.”

Helpful Report

Posted 10 years ago

“good quality product”

Helpful Report

Posted 10 years ago

“I do not recommend this bike to anyone because the bike does not work safely and properly. I bought firstly woman style one and it had big problems. I refunded it and I bought the man style one. Because the price was awesome and I'd like to give a change again. The man style one has same problems as well. :( Unfortunately, I am not satisfied with this bike. It is poor quality! (Gear, balance and chain sound problem)”

Helpful Report

Posted 10 years ago

Dear Dilan, thank you for taking the time to review your recent experience with Decathlon. We are sorry to learn you have experienced issues with your bike purchase, we will be forwarding your concern onto the B'Twin brand so that they can make note of fault you have noticed. If you have further questions or concerns please do not hesitate to contact us via telephone on 0207 064 3000 or via our contact form at https://www.decathlon.co.uk/en/contactUs.

Posted 10 years ago

“good quality kit and helpful staff.”

Helpful Report

Posted 10 years ago

“Very helpful staff”

Helpful Report

Posted 10 years ago

“Site easy to use. Very happy with quality and value for money. Will definitely use again.”

Helpful Report

Posted 10 years ago

“Purchased the Easy Breathe mask. Best purchase ever. Highly recommend this to any child or adult who likes or is going snorkelling.”

Helpful Report

Posted 10 years ago

“The website and items available we very good but delivery took a week to the store, I thought this was very poor as it was fishing bait so nothing bulky.”

Helpful Report

Posted 10 years ago

Dear Steve, Thank you for taking the time to review your recent experience with Decathlon.The date for delivery depends on the delivery method you choose and where the products are stocked. Most of our products are stocked in the UK but some are stocked in our European warehouses. If you choose one or more of these products in your order then your delivery date will be up to 5 days longer. For more information on our deliveries times and methods please visit http://www.decathlon.co.uk/delivery.html. Have a wonderful day.

Posted 10 years ago

“I ordered 3 children's waterproof cOats and got them an amazing price for the quality. They were delivered to store the next day for me to collect. The sizes were great! Not a single issue would happily have paid more for them to be honest.”

Helpful Report

Posted 10 years ago

“This kit is very cheap to buy but it is good quality confertable to wear. Overall good value quality kit”

Helpful Report

Posted 10 years ago

“Great value products with the larger sizes really working well.”

Helpful Report

Posted 10 years ago

“Great products at affordable prices. Will definitely be returning when needing outdoor or sports clothes”

Helpful Report

Posted 10 years ago

“The best store!!!!”

Helpful Report

Posted 10 years ago

“Love everything I bought both for adults and kids. Excellent quality, choice and value. Will definitely use again.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews