Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality product”

Helpful Report

Posted 9 years ago

“I do not recommend this bike to anyone because the bike does not work safely and properly. I bought firstly woman style one and it had big problems. I refunded it and I bought the man style one. Because the price was awesome and I'd like to give a change again. The man style one has same problems as well. :( Unfortunately, I am not satisfied with this bike. It is poor quality! (Gear, balance and chain sound problem)”

Helpful Report

Posted 9 years ago

Dear Dilan, thank you for taking the time to review your recent experience with Decathlon. We are sorry to learn you have experienced issues with your bike purchase, we will be forwarding your concern onto the B'Twin brand so that they can make note of fault you have noticed. If you have further questions or concerns please do not hesitate to contact us via telephone on 0207 064 3000 or via our contact form at https://www.decathlon.co.uk/en/contactUs.

Posted 9 years ago

“good quality kit and helpful staff.”

Helpful Report

Posted 9 years ago

“Very helpful staff”

Helpful Report

Posted 9 years ago

“Site easy to use. Very happy with quality and value for money. Will definitely use again.”

Helpful Report

Posted 9 years ago

“Purchased the Easy Breathe mask. Best purchase ever. Highly recommend this to any child or adult who likes or is going snorkelling.”

Helpful Report

Posted 9 years ago

“The website and items available we very good but delivery took a week to the store, I thought this was very poor as it was fishing bait so nothing bulky.”

Helpful Report

Posted 9 years ago

Dear Steve, Thank you for taking the time to review your recent experience with Decathlon.The date for delivery depends on the delivery method you choose and where the products are stocked. Most of our products are stocked in the UK but some are stocked in our European warehouses. If you choose one or more of these products in your order then your delivery date will be up to 5 days longer. For more information on our deliveries times and methods please visit http://www.decathlon.co.uk/delivery.html. Have a wonderful day.

Posted 9 years ago

“I ordered 3 children's waterproof cOats and got them an amazing price for the quality. They were delivered to store the next day for me to collect. The sizes were great! Not a single issue would happily have paid more for them to be honest.”

Helpful Report

Posted 9 years ago

“This kit is very cheap to buy but it is good quality confertable to wear. Overall good value quality kit”

Helpful Report

Posted 9 years ago

“Great value products with the larger sizes really working well.”

Helpful Report

Posted 9 years ago

“Great products at affordable prices. Will definitely be returning when needing outdoor or sports clothes”

Helpful Report

Posted 9 years ago

“The best store!!!!”

Helpful Report

Posted 9 years ago

“Love everything I bought both for adults and kids. Excellent quality, choice and value. Will definitely use again.”

Helpful Report

Posted 9 years ago

“Whilst the service from Decathlon was good, the sizing of the girls swimming costumes. is quite ridiculous. They are so small, I ended up buying quite a few, to get a size that fitted. Thankfully, they are a reasonable price. I needed an age 4-5 for my niece (she has only just turned 4), I ended up buying an age 6! She is most definitely, not an age 6, in clothes.”

Helpful Report

Posted 9 years ago

“I ordered some fitness equipment online and when arrived in store (Walsall) they were delivered. I collected the box and when I got home and opened the box all of the balls (10) were damaged. I was disappointed with wherever the equipment was brought from to get to the store. I was disappointed as I got them on the sunday ready for my class on monday which was then disrupted due to a lack of care and attention on packaging! When I went back I ordered another lot online in store but had to wait for these to come in, I then received an email saying they were out of stock! I then had to wait even longer for replacements which I have now received almost 2 weeks after I got the original delivery. I just think that if the service and care was taken the first time I would not have had to order them twice, the Walsall store apologising as it was not their fault and my class on the monday would have gone ahead, I had to cancel it and therefore lost income! Kind Regards James Bickley”

Helpful Report

Posted 9 years ago

“I have purchased a whole range of products from Decathalon, from a Triban3 road cycle to football boots to training kit for children. The quality, price and speed of delivery have been consistently very good. Customer service is unparalleled in terms of sporting goods stores. I am lining up some new purchases as I am writing this review. Well done Decathalon!”

Helpful Report

Posted 9 years ago

“Good service vast range of sports products,good delivery,will use again.”

Helpful Report

Posted 9 years ago

“Good shops, good prices, good stuff, terrible website! Took three days to ship an order which was supposed to be processed in one day. Emailed them to cancel the order as it was too late for my holiday, no reply. My faith in the brand is damaged.”

Helpful Report

Posted 9 years ago

Hello Dave. Thank you for having taken your time to send us your feedback. We are really sorry to hear that your online experience has not been as easy and pleasant as it should. We take every comment into consideration in order to improve our services and facilitate our customer's journey. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a good day!

Posted 9 years ago

“My grandson love the tracksuit”

Helpful Report

Posted 9 years ago

“Fab website, easy to use and loads of choice. Quick and reasonably priced delivery. Will definitely use again!”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews