Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually a great range of products and at good prices but why don't they have a store in Wales?”

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Posted 10 years ago

“Great value combined with great friendly & knowledgeable service.”

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Posted 10 years ago

“Great product at a good price and delivered fast. Thank you! :-)”

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Posted 10 years ago

“Very good delivery time with Click and Collect. Staff very pleasant and helpful. Second time I'm bought from them, and will continue to do so. Prices good too.”

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Posted 10 years ago

“easy to uses and pick up in store staff in store Tamworth helpful”

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Posted 10 years ago

“I swithered for years about buying a cagoule, but a reviewer on Decathlon convinced me to do so. It does exactly what it says on the tin - keeps me warm and dry and is not too hideous, considering what it is. Would recommend.”

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Posted 10 years ago

“Bike is one of the best I ever had just a few things stem I can't seem to a adjust but I take it to one of stores for it check up but closest is Stevenage which is long way from me pity and delivery was poor which was dhl not the store fault I got it 7 days later than it should have arrived”

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Posted 10 years ago

“An excellent all round service. Great range of products to suit all purses. Great staff in store. Easy website!”

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Posted 10 years ago

“Your stores are too far for me to grand collect therefore I need to pay for delivery. Pls pls pls you need to make it so that goods can be collected from other points like Argos or Post offices etc so we don't have to add £.399 to an order of for example £6.99. Please open more stores. Decathlon is great value for money.”

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Posted 10 years ago

“Excellent service and very helpful staff from the customer on-line team. Well Done and will continue to shop in the future.”

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Posted 10 years ago

“DHL are a terrible terrible delivery company.”

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Posted 10 years ago

“The 13-14 yrs wetsuit ordered for my average sized 11 yr old was still far too small. However when I contacted them decathlon exchanged for ladies wetsuit. They waived extra charges. Arrived v quick. Great customer service. Pity the sizing is so bad.”

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Posted 10 years ago

“Mixed experiences. I placed an order and received the wrong parcel. Then, the collection service did not arrive on two occasions and I had to take the wrong parcel to the local store. The customer service, however, is quite good and polite sorting up all the issues quickly.”

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Posted 10 years ago

Hello Santiago. Thank you for having taken your time to send us your feedback. We are sorry to hear about the issues with your delivery as the wrong parcel was originally sent to you. On the other hand we are happy to hear that our Customer Loyalty Team has helped throughout the process. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a nice day.

Posted 10 years ago

“Very happy with all my purhcases. Excellent value and good quality. Most items were for hiking and have had no issues with them.”

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Posted 10 years ago

“Excellent customer service. Excellent quality & good value for money.”

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Posted 10 years ago

“Excellent service. Also like your Wandsworth shop. Kitted out my son for school activity week - good choice and prices and very helpful staff.”

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Posted 10 years ago

“Great items with great prices.”

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Posted 10 years ago

“I bought a table tennis table off the website almost 2 months ago now, and it still has not been delivered. Organisation between Decathlon and DX (logistics company) is hopeless as is the level of communication. Every time they say they will deliver it I then get a generic text on the morning saying they are not delivering it and they will contact me. They never contact me. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY ARE INCOMPETENT!!”

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Posted 10 years ago

Dear Karl. Thank you for having taken your time to send us your feedback. We are really sorry to hear about your bad experience with us. We take your comments into consideration in order to make changes and improve our service provided. We do apologise for all the inconvenience caused. Have a nice day.

Posted 10 years ago

“Great service, great products, quick delivery, overall very pleased”

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Posted 10 years ago

“Excellent service and great prices.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews