Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with all my purhcases. Excellent value and good quality. Most items were for hiking and have had no issues with them.”

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Posted 9 years ago

“Excellent customer service. Excellent quality & good value for money.”

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Posted 9 years ago

“Excellent service. Also like your Wandsworth shop. Kitted out my son for school activity week - good choice and prices and very helpful staff.”

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Posted 9 years ago

“Great items with great prices.”

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Posted 9 years ago

“I bought a table tennis table off the website almost 2 months ago now, and it still has not been delivered. Organisation between Decathlon and DX (logistics company) is hopeless as is the level of communication. Every time they say they will deliver it I then get a generic text on the morning saying they are not delivering it and they will contact me. They never contact me. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY ARE INCOMPETENT!!”

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Posted 9 years ago

Dear Karl. Thank you for having taken your time to send us your feedback. We are really sorry to hear about your bad experience with us. We take your comments into consideration in order to make changes and improve our service provided. We do apologise for all the inconvenience caused. Have a nice day.

Posted 9 years ago

“Great service, great products, quick delivery, overall very pleased”

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Posted 9 years ago

“Excellent service and great prices.”

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Posted 9 years ago

“Jacket arrived next day, very quick delivery”

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Posted 9 years ago

“Excellent range of items for pretty much all of our family sporting needs. Very reasonable prices so no worries about replacing the kids gear regularly. We usually go to the website then have items delivered to our local store for easy pickup.”

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Posted 9 years ago

“Extremely fast response from the customer service team whenever I have queries about their products. The bags I purchased were really value for money, they were cheap (less than 3 pounds), handy and of really good quality! I would strongly recommend Decathlon to anyone looking to purchase outdoor gear!”

Decathlon 5 star review on 22nd June 2016

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Posted 9 years ago

“The customer service at the Belfast store is first class. On a couple of occasions I have had to return items due to wrong sizing or ordering incorrectly over the internet (all my own error). On every occasion the returning of the product has been made so simple and without hassle and I always buy additional products when instore. Just last week I had ordered the wrong filters for a pool and when returning I left behind the cleaning net which I also had purchased. I dropped back in last Friday to check if they had it. The customer service person could have just had a quick check and replied no its not here. Instead they checked for about 10minutes until they found it. I am not an easy customer to please and was extremely impressed by this level of customer service. I wish I had taken the guys name so you could pass on my thanks First class customer service .”

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Posted 9 years ago

“The Breatheasy masks are fantastic, it has made snorkelling a brilliant experience for me as I am not a confident swimmer and would never go out of my depth. But last evening I swam in the Blue Lagoon for an hour in the deep sea and loved it. My husband and I are 60+ and we both love the masks. Everyone asked were we got them and of course I told them the best place and price, was Decathlon.”

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Posted 9 years ago

“Once we sorted the shipping to NZ it was a great experience many thnaks”

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Posted 9 years ago

“Very pleased with my purchases which have proved to be excellent value for money. Pleasantly surprised to see that you also stock "big" brand names like Nike at bargain prices.”

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Posted 9 years ago

“I like to use Decathlon website because the choice of products is huge and covers lots of sports and outdoors activities. The only problem i had was with delivery as they said they couldn't find the address, but in fact they didn't tried. They checked only on their maps service ,which i must say is outdated,as my house was built a year ago and still doesn't show on their maps system.”

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Posted 9 years ago

“Great service for exchanging goods.”

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Posted 9 years ago

“Web site was good but the sizes are wrong. The shoes was huge.”

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Posted 9 years ago

“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”

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Posted 9 years ago

“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”

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Posted 9 years ago

“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews