Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good value quick delivery”

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Posted 10 years ago

“I am still awaiting delivery of my item purchased and paid for several weeks ago”

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Posted 10 years ago

Dear Ray. We are sorry to hear that are still waiting for your items. Please contact our Customer Loyalty Team (http://www.decathlon.co.uk/contact-us.html) to have an update on your order and know the reason of the delay on your delivery. We do apologise for all the inconvenience caused. Have a good day

Posted 10 years ago

“Overall very good value and a nice range of products that are well made and priced very well indeed.”

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Posted 10 years ago

“great shop, I love your product I want more of the goods) Thank you”

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Posted 10 years ago

“the only think I can fault is the speed of the processing of the order (from placing it until the delivery). I believe with competing Online Shops this needs to be improved.”

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Posted 10 years ago

“I really like the Kalenji range, I run several times a week so I wanted to get more running gear for warmer weather. Delivery was quick & everything I ordered arrived as expected, great value for money. I have noticed in the ladies range, the sizing is very small. I would usually wear a size 10 top but like to get a size 12 for a little bit more room, but the size 12 (EU 40) tops were very tight fitting.”

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Posted 10 years ago

“Excellent. Would highly recommend to all.”

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Posted 10 years ago

“Fast speedy service!”

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Posted 10 years ago

“Having read multiple reviews about budget road bikes under £500, I bought a Triban 500 SE Road Bike - my first such bike. It was delivered within 48 hours to Northern Ireland and was very simple to set up and get going. One review stated that the bike would not be too dissimilar to bikes that are 3 times the cost. I have no comparators but can tell you that i am very pleased with my purchase. Undoubtedly, there are lighter, higher spec bikes out there but for the money, it's a delight. I may change the saddle but the rest of the bike is great. Unless you're heading up lots of steep hills and you're not carrying any extra body weight, I'd focus on trimming my body frame before trimming a few grammes here and there off the bike. For me, this is a very good entry point to this type of bike. Very highly recommended.”

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Posted 10 years ago

“Bought a 10 pound adventurer hat, worth every penny! great value!”

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Posted 10 years ago

“It's fine as long as you are familiar with the sizing system they use, as you can be caught out.. Only used the on-line shop a couple of times, but upon boith occasions, it seems to take around 4 to 5 days before they dispatch the items.”

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Posted 10 years ago

“I found this site very easy to use & the goods I ordered are really good & delivery was quick”

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Posted 10 years ago

“Initia delivery was good and products are great (as described), but when I came to replace 2 items with a different size it took a very long time to turn that around and get a refund on the 3rd item!”

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Posted 10 years ago

“Really happy with ease of purchase and delivery.”

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Posted 10 years ago

“great shop with knowledgeable staff, and a great website with quick and easy delivery what more could you ask”

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Posted 10 years ago

“Brought items for my son to wear when he went to PGL great quality for the price payed. Excellent service collected from store and not problem getting a refund. I ordered in a few sizes due to reading people's comets about sizes being small.”

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Posted 10 years ago

“Pretty good from start to end. There was one item that arrived which was a size that didn't appear on the website (ordered M but received S/M). Called you customer service expecting a long wait and lots of wrangling to get it changed. However, call was answered quickly, guys knew what they were talking about and didn't question getting a replacement sent out immediately (no delivery cost and refunded me the % of original delivery cost for the wrong item). Rest of order was fine and surprisingly good quality considering how inexpensive it was. Thanks!”

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Posted 10 years ago

“Need to be told before you return a item in store that you would require original email so that you can be refunded the correct amount”

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Posted 10 years ago

“Not good for top quality stuff but great value for the basics”

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Posted 10 years ago

“I am totally satisfied with everything I buy from Decathlon. Great quality at great prices. I love visiting the stores when traveling in Europe but if needed, their online store is also a perfect alternative.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews