Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Really happy with ease of purchase and delivery.”

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Posted 9 years ago

“great shop with knowledgeable staff, and a great website with quick and easy delivery what more could you ask”

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Posted 9 years ago

“Brought items for my son to wear when he went to PGL great quality for the price payed. Excellent service collected from store and not problem getting a refund. I ordered in a few sizes due to reading people's comets about sizes being small.”

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Posted 9 years ago

“Pretty good from start to end. There was one item that arrived which was a size that didn't appear on the website (ordered M but received S/M). Called you customer service expecting a long wait and lots of wrangling to get it changed. However, call was answered quickly, guys knew what they were talking about and didn't question getting a replacement sent out immediately (no delivery cost and refunded me the % of original delivery cost for the wrong item). Rest of order was fine and surprisingly good quality considering how inexpensive it was. Thanks!”

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Posted 9 years ago

“Need to be told before you return a item in store that you would require original email so that you can be refunded the correct amount”

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Posted 9 years ago

“Not good for top quality stuff but great value for the basics”

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Posted 9 years ago

“I am totally satisfied with everything I buy from Decathlon. Great quality at great prices. I love visiting the stores when traveling in Europe but if needed, their online store is also a perfect alternative.”

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Posted 9 years ago

“I bought an item to collect in store. It went smoothly as expected, and was available a couple of days earlier than I had been told.”

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Posted 9 years ago

“Excellent range of products from a wide price range perfect for both budget, first time equipment and higher end equipment and clothing.”

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Posted 9 years ago

“EXCELLENT CUSTOMER SERVICE! Mistake was made in delivery; but I never expected Decathlon to manage the mistake in such a good manner. I will surely shop more regularly ONLY because customer service from Naomi was excellent.”

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Posted 9 years ago

“Excellent service as well as excellent bike”

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Posted 9 years ago

“Good customer services, returns process was different, I didn't like that I had to wait for the produces to be sent to the warehouse before I could receive my refund but then again I couldn't complain as I did receive 1.”

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Posted 9 years ago

“Need to return boys swimming shorts as sizing is not accurate, ordered age 12 and they are tiny!”

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Posted 9 years ago

Dear Sharon. Thank you for having taken your time to send us your feedback. Please contact our Customer Loyalty Team as they will help you to arrange the exchange of the item.(http://www.decathlon.co.uk/contact-us.html) We do apologise for all the inconvenience caused. Have a nice day

Posted 9 years ago

“This store is amazing. My favourite place to shop.”

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Posted 9 years ago

“Great product, some weird sizing going on, had to send original back and it took a while to get a replacement delivered, but the product is superb and unbelievable value for money”

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Posted 9 years ago

“I ORDERD A CROSSTRAINER IT WAS TO BE DELIVERD ON THE 15 OF JUNE BUT IT ARIVED ON THE 16 OF JUNE WICH CONTAIMD A POPUP TENT SLEEPIHG BAG SO WE WENT TO DECATLON EASTLENDS THAY APOLLAGISED AND SEID IT WILL ARIVE ON SAT OR MONDAY DID NOT ARIVE AND WE WENT BACK TO EASTLAND ON MONDAY AT 6.30 BUT NO ONE COULD HELP US TILL MABY TUSEDAY MY WIFE WIL GO BACK TO SEE IF THIS CAN BE RESOLVED BU ME PERSANALY MY FIRST ORDER WITH YOU IM NOT HAPPY YOURS W HARPER”

Helpful Report

Posted 9 years ago

Dear Mr Harper, We are sorry to learn you received the incorrect item, we can see your exchange order is scheduled for delivery with DHL tomorrow as seen on your tracking code, we apologise for the delay in dispatch and any inconvenience caused as a result. If you have further concerns or enquiries please contact our Customer Loyalty Team on 0207 064 3000 or via our contact form on the following link https://www.decathlon.co.uk/en/contactUs

Posted 9 years ago

“The delivery and service is always impeccable and I could not recommend Decathlon enough. Not only their products are of excellent quality but they are innovative. Decathlon is the shop I would use first and foremost both in the UK and when I am in France. The online service is excellent and communication is superb.”

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Posted 9 years ago

“hello I brought my bike Bianchi, to repair in Southampton decathlon .. I got the best result of excellent service. I want to advise all cyclists who have repair problems of a bike. I want to thank DAVID MARTIN, which from now on will be my trusted mechanic for my bike .. thank you very much ... we will see you again ...”

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Posted 9 years ago

“After being posted out the wrong order TWICE i am now out of pocket for return postage and i still dont have my boots or a refund. No apology either.”

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Posted 9 years ago

Dear Gordon, We are sorry to learn you have received the incorrect product, a pre-paid returns label has been sent to you via email so that you will not cover the cost of return for the order. Our payment team has been contacted to issue a refund of your purchased, you should expect this to be credited back into the payment account used to place the order within 7 days. We apologise for the inconveniences you have experienced as a result of this error. If there is anything else we can do to assist you please contact the Customer Loyalty Team on 0207 064 3000 or via our contact form on the following link https://www.decathlon.co.uk/en/contactUs

Posted 9 years ago

“I ordered my daughters birthday present 2 weeks before her birthday, Decathlon initially sent the wrong order to me and I spoke to someone who said they would send the correct one immediately which would arrive for her birthday, I got e mail confirmation of this also. I'm still waiting for this order 2 days after her birthday apparently it's only just left the warehouse today. Very, very poor service, can't review the items as I don't have them.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews