Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 10 pound adventurer hat, worth every penny! great value!”

Helpful Report

Posted 9 years ago

“It's fine as long as you are familiar with the sizing system they use, as you can be caught out.. Only used the on-line shop a couple of times, but upon boith occasions, it seems to take around 4 to 5 days before they dispatch the items.”

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Posted 9 years ago

“I found this site very easy to use & the goods I ordered are really good & delivery was quick”

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Posted 9 years ago

“Initia delivery was good and products are great (as described), but when I came to replace 2 items with a different size it took a very long time to turn that around and get a refund on the 3rd item!”

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Posted 9 years ago

“Really happy with ease of purchase and delivery.”

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Posted 9 years ago

“great shop with knowledgeable staff, and a great website with quick and easy delivery what more could you ask”

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Posted 9 years ago

“Brought items for my son to wear when he went to PGL great quality for the price payed. Excellent service collected from store and not problem getting a refund. I ordered in a few sizes due to reading people's comets about sizes being small.”

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Posted 9 years ago

“Pretty good from start to end. There was one item that arrived which was a size that didn't appear on the website (ordered M but received S/M). Called you customer service expecting a long wait and lots of wrangling to get it changed. However, call was answered quickly, guys knew what they were talking about and didn't question getting a replacement sent out immediately (no delivery cost and refunded me the % of original delivery cost for the wrong item). Rest of order was fine and surprisingly good quality considering how inexpensive it was. Thanks!”

Helpful Report

Posted 9 years ago

“Need to be told before you return a item in store that you would require original email so that you can be refunded the correct amount”

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Posted 9 years ago

“Not good for top quality stuff but great value for the basics”

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Posted 9 years ago

“I am totally satisfied with everything I buy from Decathlon. Great quality at great prices. I love visiting the stores when traveling in Europe but if needed, their online store is also a perfect alternative.”

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Posted 9 years ago

“I bought an item to collect in store. It went smoothly as expected, and was available a couple of days earlier than I had been told.”

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Posted 9 years ago

“Excellent range of products from a wide price range perfect for both budget, first time equipment and higher end equipment and clothing.”

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Posted 9 years ago

“EXCELLENT CUSTOMER SERVICE! Mistake was made in delivery; but I never expected Decathlon to manage the mistake in such a good manner. I will surely shop more regularly ONLY because customer service from Naomi was excellent.”

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Posted 9 years ago

“Excellent service as well as excellent bike”

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Posted 9 years ago

“Good customer services, returns process was different, I didn't like that I had to wait for the produces to be sent to the warehouse before I could receive my refund but then again I couldn't complain as I did receive 1.”

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Posted 9 years ago

“Need to return boys swimming shorts as sizing is not accurate, ordered age 12 and they are tiny!”

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Posted 9 years ago

Dear Sharon. Thank you for having taken your time to send us your feedback. Please contact our Customer Loyalty Team as they will help you to arrange the exchange of the item.(http://www.decathlon.co.uk/contact-us.html) We do apologise for all the inconvenience caused. Have a nice day

Posted 9 years ago

“This store is amazing. My favourite place to shop.”

Helpful Report

Posted 9 years ago

“Great product, some weird sizing going on, had to send original back and it took a while to get a replacement delivered, but the product is superb and unbelievable value for money”

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Posted 9 years ago

“I ORDERD A CROSSTRAINER IT WAS TO BE DELIVERD ON THE 15 OF JUNE BUT IT ARIVED ON THE 16 OF JUNE WICH CONTAIMD A POPUP TENT SLEEPIHG BAG SO WE WENT TO DECATLON EASTLENDS THAY APOLLAGISED AND SEID IT WILL ARIVE ON SAT OR MONDAY DID NOT ARIVE AND WE WENT BACK TO EASTLAND ON MONDAY AT 6.30 BUT NO ONE COULD HELP US TILL MABY TUSEDAY MY WIFE WIL GO BACK TO SEE IF THIS CAN BE RESOLVED BU ME PERSANALY MY FIRST ORDER WITH YOU IM NOT HAPPY YOURS W HARPER”

Helpful Report

Posted 9 years ago

Dear Mr Harper, We are sorry to learn you received the incorrect item, we can see your exchange order is scheduled for delivery with DHL tomorrow as seen on your tracking code, we apologise for the delay in dispatch and any inconvenience caused as a result. If you have further concerns or enquiries please contact our Customer Loyalty Team on 0207 064 3000 or via our contact form on the following link https://www.decathlon.co.uk/en/contactUs

Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews