Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy about the price I paid for my football T-shirt. I will be wearing it tonight for the opening game ! Thank you Decathlon”

Helpful Report

Posted 10 years ago

“Having been impressed and really enjoyed shopping in a big Decathlon in France, I have been very disappointed and frustrated by your UK stores and the website. Whilst the majority of products are good value, the lack of variety of goods in some stores has meant I have had to travel a round trip of 100 miles to get what I wanted - not happy! Furthermore the website doesn't make it clear which items are in stock at the stores, which means double checking for every item - a real pain. Some serious thought on customer service is needed.”

Helpful Report

Posted 10 years ago

Dear David. Thank you for having taken your time to send us your feedback. Our aim is to improve our services therefore every feedback are taken into consideration and hopefully some improvement will be done soon on the website. We do apologise for all the inconvenience caused and we hope to see in Decathlon UK again soon. Have a nice day!

Posted 10 years ago

“They list items as in stock, when they are not. Once you've paid, they'll send you an email, saying that they unfortunately cannot make the delivery date. If you try to call them, you will have to call back, over and over again before you get through, because their telephone system cuts you off, asks you to leave a message to which they take ages to get back to! Really not helpful.”

Helpful Report

Posted 10 years ago

“I think that the Decathlon store in Belfast is great but I had a very bad experience recently when I decided to leave my bike in for a service ahead of a sponsored cycle to France. I live approx. 65 miles from the store and was in Belfast for work and left my bike off at 09:15 and the guy sold me that they would ring when the bike had been serviced. At 15:40 I had received no call from the store, I phoned the store and spoke to a lady who couldn't find anyone in the bike workshop and she told me that my bike wasn't ready and that they would phone me when it was ready. My plan of having the bike home with me that evening was clearly not going to work out, I was disappointed that I would have to travel back to Belfast at another time to collect my bike. The following day while checking my email I notice an email sent to me at 12:49 from Decathlon the previous day telling me that my bike was ready for collection. This was after 2 members of staff telling me that they would phone me, if they had told me that they would send me an email I would have made the effort to check, plus the lady I had spoken to at 15:40 told me the bike wasn't ready at that time. Very poor customer service and despite multiple attempts to phone the store the following day, no one answers the phone!! Only way of venting my disappointment is to leave a poor review. I now have to travel back to the store, round trip of 130 miles to collect my bike.”

Helpful Report

Posted 10 years ago

Hello Alistair. Thank you for having taken your time to send us your feedback. We can confirm that we have forwarded it to the store to make them aware of your situation in order to improve our level of customer service and avoid this situation in the future. We do apologise for all the inconvenience caused and hope your future experiences with Decathlon will be more pleasant. Have a nice day.

Posted 10 years ago

“1) Made an order has taken 3 days ( so far) to pack for items showing in stock so will be late delivery beyond the already long lead time. 2) No updates online permanently shows "being prepared" . 3) Can not email any queries ( link you eventually find in the review centre does not work) 4) Called Customer loyalty team and 3 times I heard them talking and then putting the phone down?! - when I eventually talked to someone they did not believe me. 5) FYI - site does not work well with ipads I am very frustrated with the whole experience.”

Helpful Report

Posted 10 years ago

“The quoted delivery times are misleading. I order a compass based on an estimated delivery date of 9th June. It was only after I had paid that the confirmation email showed a later estimated delivery date of 13th June. I feel this is a tactic used to get the order placed knowing how time consuming it is for customers to recover credit card payment. I also think your delivery processes are poor when your Customer Loyalty Team cannot confirm when the order will be arriving in the UK warehouse.”

Helpful Report

Posted 10 years ago

Dear Steff Thank you for having taken your time to send us your feedback. We have forwarded it to our IT and Logistics department to make them aware of the issue in order to make the relevant changes on the website. We do apologise for all the inconveniences this may have caused you. Have a nice Wednesday!

Posted 10 years ago

“Excellent sevice”

Helpful Report

Posted 10 years ago

“Easy to find and order the bike. Easy to pick up the bike and great service to have it built. Great service when we had to go back to get the seat tube cut down as well. Very impressed overall.”

Helpful Report

Posted 10 years ago

“Very fast delivery. Good item.”

Helpful Report

Posted 10 years ago

“The table-tennis table we ordered was delivered promptly by a 2 man delivery service which was excellent. I am pleased that Decathlon make a point of using this particular firm. We were kept informed all through the process as to delivery dates, times ... The table was in good condition with all parts clearly packaged and labelled. There was one slight problem, a small part was missing. However a phone call to Decathlon quickly resolved this. The sales assistant I spoke to was helpful and knowledgeable; she arranged for the part to be sent to us as soon as possible. I would certainly use this company again and recommend it to others.”

Helpful Report

Posted 10 years ago

“I used the tent for few days with my family. It's good for the price but all straps should be stronger as I tore two of them while setting the tent.”

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Posted 10 years ago

“Competitive prices, convenient and quick too...ordered online for pickup in Watford. Would recommend.”

Helpful Report

Posted 10 years ago

“I left my road bike to have the gears indexed and brakes adjusted in the Belfast branch. The bike came back in a worse state than it went in, the chain jammed straight away. I ended up having to watch Youtube videos to work on it myself so I could get out on a scheduled cycle and then leave it into another another repair shop to have it done properly. I will never be returning or trusting them with my bike again. Even used the wrong lubricant and over tightened the brakes, very poor service.”

Helpful Report

Posted 10 years ago

“I ordered two items, both were marked as in stock. After the estimated delivery date approached I called customer services for an update, only to be told that one of the items was waiting stock from their European distribution centre and delivery time was unknown. So from my experience don't believe stock status on the website or expect any communication from Decathlon to inform of delays, although postage costs were refunded to compensate.”

Helpful Report

Posted 10 years ago

Dear Craig. We do apologise for the inconvenience caused when processing your order and the lack of communication. Unfortunately we don't keep stock of all the items in our UK warehouse therefore sometimes we need to request the items from our international warehouse. Hope you won't face the same issue with your future orders. Have a great day!

Posted 10 years ago

“Got to tell ya. It's looks awesome. Clothing just excellent. Bikes amazing value. Going back to buy loads. One of the best things for health in Huyton for ages.”

Helpful Report

Posted 10 years ago

“Quick service, reasonable price”

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Posted 10 years ago

“Excellent quality sportswear. Would definitely recommend. Very quick delivery.”

Helpful Report

Posted 10 years ago

“Order process was easy enough and there was a good selection of products available. Unfortunately they stuffed up the delivery - despite reassurances - and I was charged for 2 orders and neither delivery made it to me on time. Poor, poor service.”

Helpful Report

Posted 10 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would like to inform you that replacement orders are not charged, you paid the original order and no extra costs for items or delivery replaced. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day.

Posted 10 years ago

“Best price found for the tent I was after, quickly despatched. Would use again.”

Helpful Report

Posted 10 years ago

“Cheap, good quality, clear website, quick delivery :)”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews