Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was delivered fast and the product was first class.”

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Posted 10 years ago

“Excellent and communication Nothing too much trouble”

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Posted 10 years ago

“Ordered online, picked up in store. No hitches or delays. Easy.”

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Posted 10 years ago

“Great store. Has everything you need and very good value for money.”

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Posted 10 years ago

“Great value and quality.. No problems with returns - no fuss. Very good service.”

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Posted 10 years ago

“Ordered some ski clothes for my daughters with click and collect - very easy. Very impressed with quality for price. One of the items was missing when I opened the parcel at home - when I phoned decathlon the customer services team were extremely helpful and the missing item arrived by post within a couple of days. Have already recommended to friends and will shop there again.”

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Posted 10 years ago

“Please please open a store in Cornwall as you will be blown away with the amount you will sell throughout the year as we are always getting up lots plus the amount of holiday/tourists here would boost your customers....”

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Posted 10 years ago

“Antonio, the manager from Harlows branch has been nothing short of brilliant each and every time we have visited the store. His knowledge of the equipment sold by Decathlon is outstanding and we always trust his opinion when purchasing bikes or cycling equipment.”

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Posted 10 years ago

“Fabulous jacket purchased in Black Friday online sale for less than £30 :excellent quality and fit and was able to withstand December temperatures within the Arctic Circle.Prompt delivery.Many thanks!”

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Posted 10 years ago

“Would defenatly recommend to a friend.”

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Posted 10 years ago

“Superb quality and value!! Delivery was quick and overall I'm impressed!!”

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Posted 10 years ago

“Amazing service with very fast delivery, Thank you Decathlon.”

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Posted 10 years ago

“easy website ordering, good communication and super fast delivery”

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Posted 10 years ago

“All experiences with Decathlon has been positive, great service, quick deliveries and hassle free exchanges (I'm quite fussy with sizes!) Will continue to shop and highly recommend to others :)”

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Posted 10 years ago

“I find Decathlon to be the perfect store for all your sporting needs. Cycling and running are our main sports and we find Decathlons own products to be great quality and real value for money, equal, if not better than more expensive branded products (although they're available if required).”

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Posted 10 years ago

“Really good quality products at a really good price. Well packaged and delivered exactly as promised. Can't fault Decathlon' s service in any way.”

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Posted 10 years ago

“Great quality and value!”

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Posted 10 years ago

“Good quality stuff and great prices. Not much else to say.”

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Posted 10 years ago

“Excellent service, excellent price shall be ordering again”

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Posted 10 years ago

“Love the choice and value”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews