Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very fast delivery and good quality items”

Helpful Report

Posted 10 years ago

“Amazing amount of sporting goods available on the Decathlon website. I spend alot of my spare time in the Scottish mountains so ive been buying alot of Simond gear for that purpose, I just cant praise it enough, quality is amazing and the price is very good also. I highly recommend Decathlon.”

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Posted 10 years ago

“Quality, inexpensive goods for less.”

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Posted 10 years ago

“Great store , great product could really do with more stores and the nearest one to me is at lakeside or Surrey quays. Would be nice to see one pop up in the Kent area.”

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Posted 10 years ago

“Have used Decathlon on a couple of recent occasions. Their online service was very efficient, and I received the goods ordered within 2 days. Returning goods was also very easy. I was very pleased with my goods. I have no hesitation in recommending Decathlon to anyone.”

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Posted 10 years ago

“I buy a lot of running items and I love the clothing range, which is very comfortable. The quality is superb and lasts for a long time. I bought a pair of running tights two years ago, which I wear a lot and they still look good. The price is my favourite though :-)”

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Posted 10 years ago

“Happy with service and communication. Will use again.”

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Posted 10 years ago

“Excellent ranges, particularly in the cycling area and always good value.”

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Posted 10 years ago

“Excellent customer service and ease of exchange in store”

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Posted 10 years ago

“Good fast service.”

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Posted 10 years ago

“Unfortunately had to return bike due to insurance insisting I used a voucher for another store. Fortunately Decathlon made it a trouble free process and all staff were very helpful.”

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Posted 10 years ago

“Excellent products as described,size was accurate,arrived earlier than expected,great service. Will def. shop online again @ decathlon.why are there no stores in north wales,it is the 'year of adventure' here in Snowdonia!”

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Posted 10 years ago

“The items I ordered were delivered on time and in excellent condition. I would use this company again and recommend them to family and friends. Well done!”

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Posted 10 years ago

“good products, sold by people who knew what was needed, and if any doubt on any aspect they would seek further info for the client”

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Posted 10 years ago

“Lots to choose from in store. Very good prices.”

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Posted 10 years ago

“Excellent service packaged well happy customer x”

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Posted 10 years ago

“Good quality product, very good customer service and returning policy. the only down is sizing you need to try and find one good for you”

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Posted 10 years ago

“Always thought the service at Decathlon is very good. Have tuned my skis there two years in a row, good service and returned on time”

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Posted 10 years ago

“Ordered cross-country ski boots for my daughter. They arrived soon after and were of good quality. Unfortunately no snow this year so could not test them. But got a size or two bigger so that they can be used in the future.”

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Posted 10 years ago

“Very modest prices, good quality, quick online delivery.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews