Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quality products at competitive prices, lovely returns policy, very helpful staff at the Surrey Keys branch”

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Posted 10 years ago

“Fantastic service, fantastic prices, fantastic value and fantastic quality. Amazing”

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Posted 10 years ago

“This was the first time I'd used Decathlon, although I'd heard good things about them. Product I bought - urban cycling jacket - was a first class item, I actually ordered a second one as well; fast service, prompt delivery, quality goods at a competitive and value for money price. I would definitely recommend and will certainly use again.”

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Posted 10 years ago

“Ordered layers, base layer and shell. This was the only place I could find 2xL and I am a size 20, they fit brilliantly, not tight, not loose. Thank you Decathlon for recognising that size is not related to desire to exercise. The quality is very very good, with good cut and styling. My very slim daughter paid almost three times what I did and was envious of what I was wearing!!!!”

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Posted 10 years ago

“Recently ordered a couple of items online and they were delivered in good time to my chosen pickup. Their equipment matches the functionality of ore expensive brands and much better prices”

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Posted 10 years ago

“Order received promptly, exactly what ordered - very pleased with service”

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Posted 10 years ago

“Quick. Easy pickup.”

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Posted 10 years ago

“Decathlon is a great service if you are into cycling and many other sports, i sent for a product recently and was very pleased with both the speed and delivery time of the service. Good quality clothing and a very competative price makes what you need an easy choice. If you are thinking of a road bike the range of bikes on the website is terrific, voted one of the top road bikes of 2015!! .”

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Posted 10 years ago

“Clothes of good quality, great service and fast delivery.”

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Posted 10 years ago

“Excellent service and product”

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Posted 10 years ago

“Ordering was easy and delivery prompt. I would have liked a bit more information on sizing and the pictures of items are not very good but the quality of the jacket I ordered and service is great.”

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Posted 10 years ago

“Great product. Quick hassle free delivery and great price!! Overall satisfied with this company”

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Posted 10 years ago

“Excellent next day delivery. Able to get refund easily in store on item that came up to small. Excellent choice online and in store.”

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Posted 10 years ago

“I really like Decathlon, the staff are extremely helpful and nothing is a problem. It has a wealth of excellent products to suit most budgets. You can play with their products outdoors if you have Decathlon card so the kids don't get bored when you shop there.”

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Posted 10 years ago

“It was my first half marathon and I thought it was such an amazing experience! The amount of support you get is incredible. The water stations located around the route were great with lots of volunteers helping. I had no idea you take photos as well so it was nice to see me in action once I had finished along with a video of when I passed the finish line.”

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Posted 10 years ago

“very happy.. fast delivery..no hassel”

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Posted 10 years ago

“It is fantastic and I love their low prices.”

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Posted 10 years ago

“The attention, customer support and everything was perfect. I am very happy with the Oxford staff. Thanks”

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Posted 10 years ago

“Great company" Quality products at a very competitive price" with reliable service & delivery.... A+++++++******”

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Posted 10 years ago

“Always delivers on time and order is always correct. Very good service.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews