Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods came within date slots, excellent value for money”

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Posted 9 years ago

“Purchased two easy breath snorkels. Arrived promptly and were fantastic for snorkelling in the Maldives”

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Posted 9 years ago

“I was introduced to Decathlon by a friend and I have been thrilled with the products and the service. I will not be shopping anywhere else for kit...”

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Posted 9 years ago

“Great selection as always and fast delivery”

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Posted 9 years ago

“All the items I have purchased from this company have been very good, Customer service is first class and I will continue to online shop with Decathlon for the foreseeable future. I hope to see free shipping on all goods, which would certainly help in this competitive market. Thank-you”

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Posted 9 years ago

“Amazing, first class service. Ordered one day, arrived by standard post the next! Would definitely use again.”

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Posted 9 years ago

“Fabulous click and collect system. Very easy to pick up at store, with very little waiting. If delivery time to store could be shortened by a day the system would be even better but that's not a complaint. Thank you for a great service.”

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Posted 9 years ago

“oRDERED ONLINE FOR MY SKI HOLIDAY, ORDER CAME QUICKLY, SERVICE TO COLLECT AND RETURN ALSO QUICK WITH GREAT FRIENDLY STAFF. BIG STORE WITH SOMETHING FOR EVERYONE, GREAT PRICES!”

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Posted 9 years ago

“good fast service from decathalon”

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Posted 9 years ago

“Quick and pleasant transaction .Looking forward to back again!Thank you!”

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Posted 9 years ago

“I've used Dacathlon several times before and have always been pleased with the products and the service received.”

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Posted 9 years ago

“Fantastic items and quick service”

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Posted 9 years ago

“Prompt delivery, & the chain link remover had, unfortunately, to be soon put to use & performed very well. Excellent price too”

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Posted 9 years ago

“Great range of products at great prices.”

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Posted 9 years ago

“Order dealt with very quickly and good competitive price on Agile Parcours boots. Thank you”

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Posted 9 years ago

“Have only ordered a couple of items so far...but excellent Company to trade with..unfortunately had to return a jacket .no problem as I could track the return and received a credit very quickly. Will use again.and nice to know apparently a shop coming to my area.(Crawley Sussex)”

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Posted 9 years ago

“Prompt delivery of ordered items and items as described.”

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Posted 9 years ago

“Really pleased with the size, colour and lovely fit of my Quechua blue jacket, ann incredibly good value item. Have had loads of compliments regarding this jacket.. Have worn it none stop since its arrival. Very speedy and reliable service. Thank you Decathlon.”

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Posted 9 years ago

“super serivce good quality items will use and recommend”

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Posted 9 years ago

“Service was fast and efficient. Staff were friendly, helpful and courteous. Product purchased was exactly what i was looking for so a good experience all round. Would definitely order from declathon again.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews