Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed - good website, quick delivery. One item arrived broken but return postage was paid and although the return took a while to process the new item was sent. Quality of the goods we purchased seems excellent for the price. All in all, very pleased and happy to recommend.”

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Posted 9 years ago

“The easy breath masks were amazing !!”

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Posted 9 years ago

“The items I purchased were exactly as described, the whole process was easy. the staff were incredibly helpful when I went to the Croydon store to pick up my package”

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Posted 9 years ago

“I like the quick dispatch. The tops fit well. Good service.”

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Posted 9 years ago

“Very surprising customer support. They reply to every comment if the customer isn't satisfied, which means they really care. Unlike every other seller online I've ever dealt with.”

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Posted 9 years ago

“Great products, very quick delivery.”

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Posted 9 years ago

“I have had 2 bikes from Decathlon. The products have both been of high quality and delivery has been prompt and pricing has been very reasonable in comparison to similar products available elsewhere. Their customer service has been very good as well. My £5 vouchers had expired but they agreed to extend them for my next purchase. Very impressed with their service and product quality.”

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Posted 9 years ago

“Wherever I travel or holiday in Europe I always check out beforehand where the nearest Decathlon will be.”

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Posted 9 years ago

“Staff where very friendly and helpful. Product was broke when it arrived as packaging was inadequate. This was resolved”

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Posted 9 years ago

“Thank you for the quick service, the good price and the easy way to organise returns.”

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Posted 9 years ago

“Fast, efficient and helpful - I couldn't ask for more. Fantastic service.”

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Posted 9 years ago

“Excellent customer service, items are well packaged and delivered in a timely manner. Definitely recommend”

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Posted 9 years ago

“Good quality, very helpful staff. It is my favourite outdoor store.”

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Posted 9 years ago

“Item ordered arrived quickly and is very nice. I have ordered from Decathlon in the past ( I do know the company as I am French) and I have never been disappointed in their products. Excellent quality and value!”

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Posted 9 years ago

“excellent”

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Posted 9 years ago

“I use white polo shirts for work, and they always end up being well worn. I use the ones from Decathlon as they'll send them to me. Wow, what a service.”

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Posted 9 years ago

“I've seen a lot of negative reviews, but can't say I had any problems. Delivery was fast, and returns/replacement process was efficient (size was incorrect). Good service.”

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Posted 9 years ago

“been getting gymnastic leotards and the are great value for money”

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Posted 9 years ago

“A fantastic selection of goods catering to a wide range of budgets.”

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Posted 9 years ago

“The many sailing items I've bought have always been good value. I have also returned an item I didn't want and had the cost refunded without argument- which increases the confidence I have in making futurepurchases at Decathlon.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews