Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, easy to buy, fast shipping.”

Helpful Report

Posted 9 years ago

“Ordered two items - one costing £200+ and another costing ~£7. When the DHL delivery arrived on the promised date only the £7 item was on board! I contacted DHL who suggested there had been only one item on the delivery and, as my wife had signed for the parcel, as far as they were concerned the delivery was complete. I explained this to Decathlon who promised to investigate with both their warehouse and DHL. Calling them back the following day for an update, they volunteered to send another of the more expensive item until they had resolved the issue. I was, frankly, amazed and delighted by that level of customer service! In the event, DHL delivered the main item later that same day so I immediately contacted Decathlon to cancel the replacement. Amazeballs!”

Helpful Report

Posted 9 years ago

“Great value products fast online ordering and delivery”

Helpful Report

Posted 9 years ago

“Easy website to order from, delivery times are good.”

Helpful Report

Posted 9 years ago

“I find the store holds the stock for everything that I need. bought my bike from the store and brilliant service. everything is reasonably priced. Also like the idea of trying the items / equipment out in store before buying.”

Helpful Report

Posted 9 years ago

“Excellent service with an awkward query i presented them with. Dealt with promptly and professionally. Especially credit goes to Mauro and Artiz at the Reading UK store and Naomi at the Customer Loyalty Contact Centre for keeping communication doors open and me informed with status updates. First time using Decathlon and extremely satisfied and would not hesitate in recommending to friends.”

Helpful Report

Posted 9 years ago

“Very prompt delivery, goods packaged well. I was pleased to be able to find an outdoor coat in my size GB 22. Most manufacturers stop at size 18/20. Many thanks”

Helpful Report

Posted 9 years ago

“There is a great range of quality products under one roof. We always leave with more than we needed! My son has had the same style of trainers for 3 years, he loves them! But please, please, please open a store in Kent!!”

Helpful Report

Posted 9 years ago

“Great product and great price!”

Helpful Report

Posted 9 years ago

“I always get exactly what I want at a price that just makes me feel like Im cheating you out of money!!”

Helpful Report

Posted 9 years ago

“I liked how I could send back a return I had quite easily and have it exchanged for no additional cost. Although it would be better if there were clearer sizes of clothing in the first place. I am tall gentleman with long legs so when buying something like Jodhpurs there is really no way that I could have known which size would have been appropriate for me given the current sizing systems you use.”

Helpful Report

Posted 9 years ago

“Click and collect at Decathlon Team Valley. Very smooth process with extremely helpful staff.”

Helpful Report

Posted 9 years ago

“Great choice, great products and great value.”

Helpful Report

Posted 9 years ago

“A huge range of products and the staff in the stores are very helpful”

Helpful Report

Posted 9 years ago

“Great just wish they did free uk delivery ????”

Helpful Report

Posted 9 years ago

“The customer service I received was excellent. The sales man was very knowledgeable and helpful. I would recommend my store to all my friends.”

Helpful Report

Posted 9 years ago

“Clothes are always good prices and high quality. The returns service is easy and exchanges are sent out speedily. Very good all round. Never had any issues. Only improvement would be to have clothes worn by a model and then a 'model is 5"6 and is wearing size Small' which would help people select correct sizes because S,M,L is often very hard to judge.”

Helpful Report

Posted 9 years ago

“Efficient service, great product and reasonable price”

Helpful Report

Posted 9 years ago

“Good quality sports gear at great prices”

Helpful Report

Posted 9 years ago

“Staff were helpful and friendly. Excellent experience!”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews