Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone at the store was helpful.”

Helpful Report

Posted 9 years ago

“I opened an online account with yourselves quickly and easily done and purchased a winter jacket supposedly for next winter. But due to our lovely climate here i have had to wear it over the last bank holiday weekend and i'am very impressed with it as it kept me toastie warm and bone dry. I definately recommend your products to my friends and family.”

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Posted 9 years ago

“Always great customer service and always got what your looking for ????”

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Posted 9 years ago

“Browsing and purchasing on Decathlon is a breeze. My delivery arrived promptly and was not damaged in transit. As for what I purchased, I could not be happier.”

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Posted 9 years ago

“Fantastic prices and excellent speedy service”

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Posted 9 years ago

“Ordering was easy. Items arrived in store on time and I got an email alerting me they were ready for collection.”

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Posted 9 years ago

“Bought trousers for golf but like the light sailing trousers especially if it rains! Lots of pockets, quite good fit. Decathlon is very reasonable and fast delivery. Very pleased.”

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Posted 9 years ago

“Nice item, just what I wanted at a good price. Delivery was very quick.”

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Posted 9 years ago

“Exactly what I ordered on time good value”

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Posted 9 years ago

“I bought 3 Triban 500 road bikes from Decathlon in Belfast over a 4 week period for my wife, son and myself and the service I received both over the phone and in store was superb. I would like to commend Ben who reserved all 3 bikes for me and set them all up while I browsed around the store. I would definitely recommended dealing with decathlon for all your cycling and indeed sporting items.”

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Posted 9 years ago

“Very happy with products and service. ????”

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Posted 9 years ago

“Very speedy delivery. Lots of choice on the website, very good prices and lots of detailed info about the products, I like the comparison feature”

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Posted 9 years ago

“Very efficient, friendly and helpful, couldn't fault them, they provide an excellent service and would highly recommend them.”

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Posted 9 years ago

“Nice service and the products are outstanding as usual it a pity that they do not have physical shops in Ireland”

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Posted 9 years ago

“The manager on site at the Sheffield store was extremely helpful. After ordering the wrong size boot online and taking them back to the store in Sheffield, there was no stock in store in my size. The next delivery was in a couple of days and the Manager personally sent the correct size out in the post in his lunch hour. Excellent service and very grateful as I live quite far away from the nearest store.”

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Posted 9 years ago

“My daughter (age 9) and I love visiting Decathlon (Oxford). It is FUN central! Over the years we have tried and then purchased an inflatable kayak (Sevylor Hudson), scooters for each of us, tents and camping equipment, safe archery kit, badmington set, walking shoes, snorkelling equipment, roller skates and safety kit etc etc etc. It is now my first stop for my cycling requirements. Great gear at great price with friendly service”

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Posted 9 years ago

“Really good service. Fast delivery and friendly, helpful staff.”

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Posted 9 years ago

“it's a great item and i got it for a bargain in the sale, quick delivery and does what it says. took a few goes to understand how it works but was pretty easy without having to read instructions. handy little item and does feel like you've had a moderate workout, good for busy mums or when the weather is less than inviting. fun to do around the kids, on a private balcony or garden or in front of tv. i wear additional ankle and wrist weights for a better workout plus it helps me load the steps for easier movement as a lighter person could find it a bit difficult to push steps down. a good buy , i'm happy with my purchase.”

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Posted 9 years ago

“Thank you for the hassle free way of service delivery. It is truly appreciated.”

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Posted 9 years ago

“Quality services and Very friendly staff always there to help you Thank you”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews