Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, great value for money. Fantastic service all round. Would definitely recommend you and use Decathlon again. Thank you”

Helpful Report

Posted 9 years ago

“Top”

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Posted 9 years ago

“Very good transaction altogether. I bought two items online and selected the click and collect option. Items arrived at the shop in very good time. I then returned one item for which I received a prompt refund for. I received email communications throughout. Well done Decathlon and thanks for the smooth transactions and good, reasonable products!”

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Posted 9 years ago

“Fast delivery.”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Very happy with the level of service received throughout my order process, as well as being very happy with the products received, everything arrived quickly, well packaged. Will definitely use again and recommend to others.”

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Posted 9 years ago

“Quality items at amazing value for money! Helpful in store staff and good customer service over the phone. Would recommend to anyone! Pretty much any Sports gear to suit any budget!”

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Posted 9 years ago

“Excellent product, exactly as shown. Low price. Speedy delivery.”

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Posted 9 years ago

“Excellent very please with the leggins and pump works a treat, always pleased with service”

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Posted 9 years ago

“lots on offer at affordable prices. fast delivery. I am very impressed and purchase on a regular basis :)”

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Posted 9 years ago

“Lovely bike, good price and an excellent service”

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Posted 9 years ago

“Love this shop! Quality selection for running gear and brand trainers at lower costs than other stores”

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Posted 9 years ago

“Loved the runners I bought my children. Fit well, cool colours, good price.”

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Posted 9 years ago

“My mate needed a gift for his girlfriend, and he needed it ASAP. Decathlon came to the rescue and did a spectacular job!”

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Posted 9 years ago

“Great products, excellent value for money and second to none customer service. My daughter needed items for a PGL school trip I hadn't managed to find anywhere else but I only had 24h left to get hold of them. A lady in customer services chased the items for me and the personally made sure they were in the post that same afternoon. The items arrived in the nick of time and I was able to slip them in my daughter's suitcase at the last minute.”

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Posted 9 years ago

“The clothing I have bought has been of good quality and excellent value.”

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Posted 9 years ago

“I was hugely impressed by Decathlon. I ordered a tent for a trip rather later than I should've done and was worried about it arriving in time. Not only was I able to speak to a customer adviser within seconds of calling Decathlon, she said she would keep me updated on the order and would call if it was not shipped in time for my departure. In the end, the tent arrived well in advance of the trip, just two days after I placed the order. And the tent was great quality too! First class service. A+++”

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Posted 9 years ago

“Great service matched with a first class customer service team.”

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Posted 9 years ago

“I was very impressed with the speed of response to my enquiry, but also the manner in which it was handled - not to mention the options offered to me. First class.”

Helpful Report

Posted 9 years ago

“very helpful”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews