Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is brilliant and cannot complain about my bicycle at all other than a noise / knock it has developed since being delivered. Other than this the bicycle is a fantastic piece of kit for the money and I'm clocking up the miles rapidly. Great company!”

Helpful Report

Posted 11 years ago

“Always helpful and efficient. Mostly staff knowledgeable about product and advice good.”

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Posted 11 years ago

“Recently bought a triban 540 road bike. Mixed service in all honesty. Ordered online and delivered to store. Went to store to pick up and guy on checkout dragged the box from a room nearby and back to till. I was then told I had to take the box to a guy at the back of the store to be put together. I don't think he smiled once and I don't think he should be expecting the customer to drag a box through the store. The guy who eventually put it together was quite helpful and knowledgable. Unfortunately I had a problem with the gears not being indexed properly - ie chain slipping and not sitting cogs correctly. Took bike back to workshop and was asked to leave it and call back. Again no smile and just got the feeling I was causing an inconvenience. Any picked bike up from workshop and no attempt at an explanation as to what the problem was and was passed off as 'oh it just needed a slight adjustment'. Turns out it STILL was not satisfactory and I ended up paying £20 at a local bike shop for the bike to be properly indexed and to have a new cable (as the one on the bike was frayed - yes, on a new bike!). The bike itself is now great, really pleased, which is more than I can say for certain aspects of Decathlons customer service.”

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Posted 11 years ago

“I would definitely recommend Decathlon. We bought our first tent from them which was excellent for the price. Unfortunately we had a problem with it after using it once and Decathlon's customer service was second to none. They dealt with our problem extremely quickly and efficiently. Would definitely go back again. Thanks Decathlon!”

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Posted 11 years ago

“Quick delivery and a good price.”

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Posted 11 years ago

“Quick and easy shop, fast delivery . Great prices. Very happy”

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Posted 11 years ago

“Having used Decathlon to buy a buoyancy aid, hiking jacket, surf board, rash vest and cycling shorts in the last 3 months I've been really impressed at the quality of the kit as well as the prices which are well below the competition (especially the buoyancy aid which was 1/2 the price of chandlers and is really top quality with a crotch strap as standard). I've only bought on line so far and the speed of delivery has been excellent and again the cost of postage has been very competitive. An excellent company with really great gear, I'm definitely coming back for more!”

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Posted 11 years ago

“Only had time to go out for a spin once since I got the bike. Can definitely notice the step up in class from my old bike. Very smooth and comfortable ride, easy to make the adjustment from my former bike. Value for money purchase.”

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Posted 11 years ago

“I bought this back pack for my son who is a tractor driver. He is really pleased with it - keeps his lunch cool and tough enough to stand up to the daily demands of life on the farm!”

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Posted 11 years ago

“It is really great!”

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Posted 11 years ago

“I ordered two Tribord Easybreath snorkelling masks before we went on holiday to Turkey and they were brilliant. Great service and product.”

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Posted 11 years ago

“Ordered item was dispatched and delivered as promised and correctly.”

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Posted 11 years ago

“great selection and reasonable prices.”

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Posted 11 years ago

“Staff are always very friendly and helpful and you can always find what you are looking for but if you can't the staff will go the extra mile and help you”

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Posted 11 years ago

“your service is good”

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Posted 11 years ago

“I have been going to Decathalon for years . It has never failed to provide top quality sports equipment for incredible prices. More then that it has spacious shops which actually allow you to try your trainers for real before you buy. Try a quick sprint, you can't do that in inferior high Street stores. Decathalon is a store for people who like to try sport and appreciate quality, good prices and rock solid support.”

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Posted 11 years ago

“Took tent to Glastonbury , had some rain, no probs. Great tent which was delivered in quickly and effortlessly. Very happy, thanks.”

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Posted 11 years ago

“great price goods arrived quickly no problem”

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Posted 11 years ago

“Not only did Decathlon sell me what I needed at the best price around, the customer service was excellent when I realised I'd got my address wrong. Used their contact us form and had a response within hours and on a Sunday.”

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Posted 11 years ago

“Super product. Super service, great trader.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews