Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, great products, just a pity delivery charges are a bit steep, especially when other sites offer free delivery.”

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Posted 11 years ago

“Excellent service very quick delivery and goods as described will definitely use this company in the future.”

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Posted 11 years ago

“Excellent product. Speed of service was world class. Will do business again!”

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Posted 11 years ago

“Excellent customer service, would highly recommend.”

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Posted 11 years ago

“I bought a beach volley ball set for £39.99 brilliant quality. I would highly recommend”

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Posted 11 years ago

“Had a very good experience with Decathlon and great products.”

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Posted 11 years ago

“We bought shorts and t shirt for my daughters sports day at the Sheffield store. The staff were very helpful in pointing out different ranges and advice on suitability. I was very pleased with my purchase - the quality was very good and not to mention the price! Mrs Rudd, Sheffield”

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Posted 11 years ago

“Easy on line ordering and quick delivery to store for collection. Great item - good quality and cheapest price anywhere.”

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Posted 11 years ago

“Excellent service. Thank you.”

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Posted 11 years ago

“At least 200 times better than a conventional chain whip. Prompt delivery, well packaged”

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Posted 11 years ago

“AWESOME AWESOME AWESOME AWESOME AWESOME. Great products, great service and amazing customer facing staff in stores and online. I've had bikes, clothing, boats and allsorts of other bits and pieces from Decathlon and my next bike will be a Triban.”

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Posted 11 years ago

“Bought two sleeveless fleeces in the sale, great price, good quality.”

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Posted 11 years ago

“Super fast delivery, one item returned and a different size was dispatched without delay. Great company to deal with.”

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Posted 11 years ago

“excellent product super quick delivery”

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Posted 11 years ago

“Great products and good service. Easy and quick returns derive too.”

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Posted 11 years ago

“Quality is much better than I expected for the price. I was in two minds whether to purchase but the 10 year guarantee convinced me. Would recommend.”

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Posted 11 years ago

“Very efficient. Arrived very quickly and safely”

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Posted 11 years ago

“Ordered on-line system was quick and easy to use, bike was delivered quickly and efficiently. excellent service from start to finish.”

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Posted 11 years ago

“The loyalty points system is not as they say it is.”

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Posted 11 years ago

“I was very pleased with my order from decathlon, from the speedy delivery the packaging to the product. I will definitely be shopping from this company again . Brilliant!!. Many thanks.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews