Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After experiencing a minor problem with my delivered parcel I reported it to Decathlon. Customer services then replied promptly and more than rectified the error. I will be shopping again soon-thank you”

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Posted 10 years ago

“Good choice of products with ranges to suit everyone's budget. Some staff have been exceptionally helpful while others I have found quite rude.”

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Posted 10 years ago

“Very pleased with sirvice products prices.”

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Posted 10 years ago

“Always had excellent, fast efficient service. I have no hesitation in recommending this company.”

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Posted 10 years ago

“Great store at braehead, Glasgow. Staff always there to offer friendly advice. Store is always kept tidy and great selection if products. Sometimes products are to hard to find in some sections and could be better stocked.”

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Posted 10 years ago

“0rdered two fleeces. The process was easy the items were in stock and delivery was quick. Happy and will likely use again if we identify a product me require.”

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Posted 10 years ago

“On line I always find some interesting for my family, easy to choose, easy to buy and on time.”

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Posted 10 years ago

“Excellent quality /value ratio, prompt delivery, size fit perfectly, very smooth experience. Thank you ????”

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Posted 10 years ago

“Item's were labelled wrong size. Returned items had to wait a week for a refund which I got when I emailed to find out what was happening. Customer service is POOR, if you need to return items.”

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Posted 10 years ago

“staff very helpful , service very good on the phone and in store.”

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Posted 10 years ago

“Staff are lovely, however management jonathan in particular is severely lacking in manner and grace. Based on my experience with him i would not recommend dealing with decathlon as he threatened to never refund me again after returning a faulty bike, which the bike technician acknowledged was faulty!”

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Posted 10 years ago

“Your products are a great value , well made and tough as well. I and my son's do a lot of cycling and I would recommend these products to anyone.”

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Posted 10 years ago

“The delivery was very fast ????”

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Posted 10 years ago

“Good Range of stock. Good value, Great staff, very helpful.”

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Posted 10 years ago

“Good value, very quick service. Quote a few things still going strong after years of use.”

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Posted 10 years ago

“Excellent product and excellent service received when I exchanged the jodpurs as they were too small.”

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Posted 10 years ago

“Excellent service great value for money.”

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Posted 10 years ago

“Received item very quickly was easy to put together well made and works well with no problems have been using on a regular basis and the useful screen displays what activity you are doing. A very good product.”

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Posted 10 years ago

“Very efficient service and great communication.”

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Posted 10 years ago

“Good deal and fast delivery Box not taped up correctly DHL had to retape it Luckily contents still inside”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews