Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items received promptly exactly as ordered. The long sleeve polo shirts are a good fit and keep my granddaughters warm when horse riding (indoors) on a cold winters evening.”

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Posted 10 years ago

“the item's i ordered were in store a lot quicker than i was stated”

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Posted 10 years ago

“Really very good service and I would have given five stars but we were looking for the screws to the equipment and found them loose in the box.we would expect tiny parts to be attached in the packing.We will certainly use the service again.”

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Posted 10 years ago

“Very good quality item at great price with fast delivery.”

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Posted 10 years ago

“Happy with boots and delivery as promised.”

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Posted 10 years ago

“Some time ago I ordered on the website Decathlon two fleece but the size was too small so I sent a package to the address asking for their conversion into larger. I received a return package, but the package was not even open the ordered product not replaced.”

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Posted 10 years ago

“Good service ; too bad we have to wait that long to pick up the goods already paid; can't you have an express service?”

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Posted 10 years ago

“Its a long way for us to get there from lincoln but was good value and good service”

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Posted 10 years ago

“Excellent customer service. No quibbles. Happy to exchange our goods. Will always use this company for our sporting needs.”

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Posted 10 years ago

“Great website, very quick service, competitive prices. No problems in using again.”

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Posted 10 years ago

“The best store and staff are very helpfull and most important they care for us and help us any way they can specially in bolton store staff call MATT AND ROBERT and others i cant remember their names i would and i have recomended my friends and family to visit the store......”

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Posted 10 years ago

“Poor customer service, waste of money.I would not recommend any body to visit this place.”

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Posted 10 years ago

“The bike we ordered is for our daughter who has Down syndrome , she struggles with balance and coordination but the bike excellent value and the easier braking system really helps her smaller hands. The stabilisers are sturdy enough for her as well. I'm really happy.”

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Posted 10 years ago

“Everything as promised”

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Posted 10 years ago

“Excellent product, excellent price and fast delivery.”

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Posted 10 years ago

“Prompt delivery- seem like good product- giving as 'ideal present' so haven't got a personal, complete experience of product quality etc.- but seems good on simple observation- although I found it tricky to 'pack away' .”

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Posted 10 years ago

“Good prices & speedy delivery”

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Posted 10 years ago

“Great wide range of products, very competitively priced.”

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Posted 10 years ago

“The product was really good, quick delivery”

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Posted 10 years ago

“The delivery was amazingly speedy.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews