Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,077 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There tech support is incompetent. I have had to explain to them many times how to do things they should know. All they seems to know is how to run the diagnostic I can do myself which didn't find the problem because it doesn't check the hybrid hard drives properly.”

Helpful Report

Posted 7 years ago

“We have two identical XPS 13 computers. The computers themselves have worked fine. HOWEVER, the charging cables for BOTH computers went out (thankfully since they were purchased 6 months apart, they did not go out at the same time). BOTH cables were replace, now one of the replacement cords has failed. First, a charging cable should certainly last the lifetime of a computer since the computer is useless if it doesn't have power. I started my call armed with the service tag number of both computers as well as the order number and date of the replacement cords so I was prepared for any question. That said, I spent OVER 3 hours (no exaggeration -- I watched the minutes tick away on my phone) trying to get a replacement for the cable which was STILL UNDER WARRANTY. I kept getting transferred as it was some other department's problem OR I would get sent to oblivion. The "technicians" do not really listen to the problem nor do they stray from their script. None are willing to accept the problem and solve it. INSANE for such a simple issue!”

Helpful Report

Posted 7 years ago

“They are based out of India which does not start off well. Clearly I made a huge mistake because this computer has been nothing but problems since I got it. I purchase microsoft office WITH the laptop and it took me days of going back and forth with dell support to get them to get it up and running and ended up bugging microsoft directly before that issue was fixed. Now I can't even simply download my kindle app to this computer - it is completely seizing out. Fell completely mislead and will likely be returning this god forsaken computer. Not worth the hassle. I have a windows 7 model that even with some tics, that still works just fine for the moment. Back to basics I go folks.”

Helpful Report

Posted 7 years ago

“I ordered a new laptop for the business I was starting. It was a solid state hard drive which I'd determined would be better for performance and reliability for business operation purposes. The hard drive repeatedly kept crashing. I was in the middle of opening a business so I had to keep reverting back to using 8 year old Lenovo in the mean time. I called Dell support when i had a chance, and after over an hour on the phone doing farmed-out trouble shooting with someone in another country on something that I knew would never remotely fix a clearly malfunctioning piece of hardware, I ended up having to mail the device in for repair (but they make you go through the motions anyway). The little bit of time I got to use the device in between it crashing demonstrated to me that its color, lighting, sound, and even feel of its manufacturing/materials is extremely sub-par even when compared against my 8 year old dinosaur of a Lenovo. It will not fulfill my business needs. But due to the ongoing technical difficulties with dell, while also being in the middle of trying to launch a business from scratch, I missed the 30 day window for returning the item for a refund. To top it off, the most frustrating thing in all of this has been how obscenely difficult it is to get genuine customer service from this company... when you do get a live human their responses are canned and they pass you off to other people with ridiculous hold/wait times inbetween. They did refurbish the laptop to repair crashing issue, at least so far it seems ok. But now that I've been able to use the device more consistently I'm seeing that it doesnt have the quality I need for my business. I feel that if I had bought this same device or another brand from Amazon, or Best Buy, or Micro Center etc... my customer service level and ability to return and/or exchange products due to dissatisfaction would have been addressed easily. As it is now I'm going to have to personally try and sell, second hand, this Dell Inspiron 15 5000 just to get rid of it, and use whatever money gained from the sale to buy ANYTHING else. Lesson learned - dont buy a laptop, even if brand new, without being able to physically handle it and see its operating quality first. Or at least do NOT buy it directly from Dell!”

Helpful Report

Posted 7 years ago

“very bad experience”

Helpful Report

Posted 7 years ago

“Ordered a laptop online. Estimated delivery 5 to 10 days. After payment it became 4 weeks. This is for a business laptop. A world company needs 4 weeks to get you a computer. WHAT A JOKE. NEVER EVER AGAIN DEALING WITH DELL.”

Helpful Report

Posted 7 years ago

“The worst service I've ever had. Dell is used to be very good including its products and service several years ago. However, it's getting worst and worst. No management has been improved nor for its customer service. Since Dell was transferred to private company, people are waiting for its changes. But I gave up the hope. Dell will go down eventually. I hope there's a rate for 0 star.”

Helpful Report

Posted 7 years ago

“Please go out of business Michael Dell should be investigated and tried for deliberate consumer fraud .”

Helpful Report

Posted 7 years ago

“I have owned three dell computers including a 1520 which was amazing . I bought a 3000 model thinking it’s only going to be used for tax preparation and not much else. I can not understand why Dell would put its Name on a product which is unreasonably slow and disfunctional. I am surprised that the attorney generals in state and federal governments haven’t taken action against Dell computer for consumer fraud due to the extreammy poor quality of this model computer. I give Dell computer another five years before it goes out of business or is forced to move its company to some third world country.”

Helpful Report

Posted 7 years ago

“Dell is worst product ever in entire universe and services is no good .Any Dell products doesn't even work properly..not even for year.poor quality with worst experience while using Dell Inspiron laptop. Not even worth for money. Even dustbin will be better use than Dell laptop product.”

Helpful Report

Posted 7 years ago

“I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page: https://paste.pics/05c3db9c378d267ee15a80ba34f4a6a6 … But no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?”

Helpful Report

Posted 7 years ago

“My laptop began to move really slowly and i did a factory reset to get back to its original sertings and the computer froze, called tech support and was told eventhough i only had the laptop for 3 mnths it was not an issue they can resolve for free, i needed to spend an additional 200 plus dollars for help or a one time fee for one time support at 129 dollars. Cruel people I am a student and purchased tgis laptop for school now i will be forced to go to school to write papers and etc to use their computers, shame on DELL”

Helpful Report

Posted 7 years ago

“Customer service does not speak English. Most calls to support are handle by a person in Pakistan who can mumble a few words of English. For over 2 months I've been trying to get the same problem resolved with my brand new computer to no avail. Now, Dell is telling me that because they won't help me because my computer is over 2 months old. What a joke. I just spent over $3,000 on a high end laptop and Dell support is telling I'm out of luck....”

Helpful Report

Posted 7 years ago

“Haven’t even had my XPS for a year, then it stops charging when plugged in, then I send it in, pay $210 to get the motherboard fixed, the adapter port fixed, & the battery replaced only for a month later to have the EXACT same problem come back. It’s not charging. I’m done with dell, hello mac:)”

Helpful Report

Posted 7 years ago

“Dell is the ABSOLUTE WORST!!! You can never speak to an American, so the language barrier is enough in itself, NOT TO EVER BUY ONE OF THESE HUNKS OF JUNK!! I have had the same ongoing issue since the day I received my computer: when you scroll up/down with the built in mouse pad, the screen goes black and logs you out. (But, every once in a while it "fixes" itself?!) They "think" it's the operating system, so after I waste my time backing everything up, I get to call the Philippines back to have them "fix" the operating system. Plus the built in camera was obviously installed incorrectly and you can't adjust it to look in the right direction! It faces diagonally, but it's "not Dell's fault, it's the way it was installed." No kidding Sherlock-Dell installed it, so Dell is responsible! If not Dell, then who??? Dell's "customer service" suggestion was "get an external camera." REALLY?!?!?!?! UN-FREAKIN-BELIEVABLE!! SAVE YOUR MONEY AND BUY ANYTHING BUT A DELL!!!”

Helpful Report

Posted 7 years ago

“I ordered a computer and then gave it as a back to school gift. It does not work, only half of the screen works and they won’t accept a return. Their customer service rep hung up on me!”

Helpful Report

Posted 7 years ago

“Dell™ Inspiron 11 3185 2-in-1 Laptop, 11.6" Touchscreen, AMD A9, 4GB Memory, 500GB Hard Drive, Windows® 10 Home (9771628) I purchased this laptop since my husband loved his but I bought a cheaper version (still about $300) and it's the worst purchase ever. I should have returned it within the week I bought it but I didn't. I've had it about 7 months now and I hardly use it. I installed Outlook on it and when that's open I almost can't do anything else because it's so slow. Even with it closed it's not much better. I wish I could or would have returned it.”

Helpful Report

Posted 7 years ago

“I always bought cheap desktop computers : E machine , Acer. Walmart computers. This time someone talked me into A "Good Computer" I bought a Dell Vostro 3470 Biggest piece of junk I've ever owned ! Slow , Freezes up. The 5 year old Acer I replaced this with was 10 times the machine. Customer service is absolutely useless.”

Helpful Report

Posted 7 years ago

“My laptop's display got damaged, so I gave it to service centres 3 service centres refused to take it and told me to talk to talk to talk free and get it repaired. So I talked to Dell technical support and deposited the money as well and was informed that will get it repaired in a week. Now it's been 10days and I received a call that part has not been updated and they have no idea as when will they be receiving the part. I did not expect such ki d of service from Dell. My work is getting hampered a lot. And I am forced to post such a feedback.”

Helpful Report

Posted 7 years ago

“Roughly five years ago I bought a desktop from Dell and a couple years after that a laptop and didn't have many issues with either purchase, but my last experience with Dell has been absolutely painful and they refuse to resolve the final issue I've had with them. I purchased a desktop as a gift for my parents in December 2017 and there have been several quality based issues with the computer since then, but Dell has resolved all of those to date (albeit in a very untimely and burdensome manner). The last problem I've had is when I just received a bill in the mail this month (January 2019) from Dell for $74.19 for a MS Office auto-renewal fee. First of all, I find it odd that Dell automatically subscribes their customers to a Microsoft product - why wouldn't the computer user need to set up a subscription with Microsoft when they try to use the product that way the person using the computer and software gets billed. Regardless I called Dell the day I got the bill to cancel it as they had not notified me of this subscription and charge. They stated they did notify me via email and after further investigation they had sent the email to the wrong email address even though I knew they had my correct email as all of the order information when the order was placed was sent to my correct email address. Even though they admitted sending the notification to the wrong email address, they still say that they can't cancel the invoice which is absolutely ridiculous. So to summarize, if you have any issues with any Dell purchase you will either need to spend hours and hours over the phone (usually strewn out multiple days across a couple weeks with a different Dell employees calling you each time and you having to explain everything to them over again) to hopefully get it resolved, or after spending hours and hours talking with them they will just tell you your out of luck. At the end of the day I feel more frustrated with Dell's customer service then I ever have with any company and will never be spending money on Dell products again. The quality is mediocre at best, I've found it's extremely difficult to solve any problems that come up with them, and there are much better options out there. I just recently purchased a high end desktop from CyberPowerPC and was amazed out how great their customer service was (same or next day responses via email without any hassle) and am also very happy with the quality of the product I received from them. I know there are a lot of other better options out there then Dell as well.”

Helpful Report

Posted 7 years ago

Dell is rated 1.2 based on 1,077 reviews